Change Your Email Through Your PlayStation Account Settings
You can change the email address linked to your PlayStation account directly from your console or through the PlayStation website. The process takes about five minutes and requires you to verify your current email before the new one takes effect. You will need access to both your old email and the new email address you want to use.
If you are changing the email because you no longer have access to the old one, the process is different—you will need to contact PlayStation Support instead of using the self-service method. The steps below assume you can still receive messages at your current email address.
Key Takeaways
- You can change your PlayStation email from your console, the PlayStation app, or the PlayStation website without calling support.
- You must verify your current email address before the new one becomes active, so keep access to your old email during the change.
- The verification link expires after 24 hours, so check your old email inbox and spam folder when ready after requesting the change.
- If you have lost access to your old email, contact PlayStation Support through the official website rather than trying the self-service method.
- After the email change is complete, update your password if you suspect your account security has been compromised.
Change Your Email From a PlayStation Console
Start by signing into the console with the account you want to change. Press the PlayStation button on your controller to open the function menu, then scroll right to Settings. Select Users and Accounts, then choose Other, and tap Personal Info.
You will see your current email address displayed on this screen. Select it to open the email change window. Enter your new email address in the field provided, then select Next. The console will send a verification email to your old email address—check your inbox and spam folder within a few minutes.
Open the verification email and click the link inside it. This link confirms that you own the old email address and have authorized the change. Once you click the link, your new email becomes active when ready. If you do not click the verification link within 24 hours, the request expires and you will need to start over.
Change Your Email Through the PlayStation Website
Go to www.playstation.com and sign into your account using your current email and password. Click your profile icon in the top right corner and select Profile from the dropdown menu. Look for the Account section and select Personal Info.
Find the email field and click Edit next to it. Type your new email address into the box and click Save Changes. PlayStation will send a verification email to your old address within a few minutes. Open that email, click the verification link, and your new email will be active.
If the verification email does not arrive within 10 minutes, check your spam or junk folder. Some email providers filter PlayStation messages automatically. If you still cannot find it, return to the Personal Info page and select Resend Verification Email to request a new one.
Change Your Email Using the PlayStation App
Open the PlayStation app on your mobile phone and sign in with your account. Tap the profile icon at the bottom of the screen, then select Profile. Scroll down to find Account Settings and tap Personal Info.
Select the email field and tap Edit. Enter your new email address and tap Save. A verification email will be sent to your old address within a few minutes. Open it on your phone or computer, click the link inside, and the change takes effect when ready.
What to Do If You Cannot Access Your Old Email
If your old email account no longer exists or you have lost the password, you cannot use the self-service method because you will not be able to verify the change. Instead, go to the official PlayStation Support website and select Contact Us. Choose the option for account and security issues, then select Email Address.
PlayStation Support will ask you to provide proof of identity and ownership of the account. This usually means answering security questions you set up when you created the account, providing the phone number or payment method on file, or uploading a photo of your ID. The process takes longer than the self-service method—typically three to seven business days—but it is the only way to change your email when you have lost access to the old one.
Common Mistakes to Avoid When Changing Your Email
The most common error is typing your new email address incorrectly. Double-check that you have spelled it correctly and that there are no extra spaces before or after it. If you enter the wrong address, the verification email will go to the wrong place and you will not be able to complete the change. You will need to start the process over with the correct address.
Another mistake is not checking your spam folder for the verification email. Gmail, Outlook, Yahoo, and other providers sometimes filter PlayStation emails into spam automatically. If you do not see the verification email in your inbox within 10 minutes, check spam first before requesting a new one.
Do not close your browser or sign out of your account when ready after requesting the change. Some users have reported that signing out before clicking the verification link can cause the request to fail. Wait until you have clicked the verification link in the email before you close the browser.
Update Your Password After Changing Your Email
Once your new email is active, consider changing your PlayStation password as well. If someone else had access to your old email address, they may have been monitoring your account. Changing your password ensures that even if they saw the email change notification, they cannot sign into your account with the old credentials.
To change your password, go to Settings > Users and Accounts > Other > Security > Password on your console, or visit the Account Security page on the PlayStation website. Your new password should be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and symbols.
Frequently Asked Questions
How long does it take for the email change to go through?
The change is when ready once you click the verification link in the confirmation email. The verification email itself usually arrives within a few minutes. If you do not receive it within 10 minutes, check your spam folder or request a new verification email from the same page where you entered your new address.
Can I change my email on my phone?
Yes, you can change it through the PlayStation app on your phone or through the PlayStation website using your phone's web browser. The process is the same—you enter your new email, verify it through a link sent to your old email, and the change takes effect when ready.
What happens to my games and saved data when I change my email?
Your games, saved data, trophies, and friends list remain exactly the same. Changing your email address does not affect anything on your account except the email address itself. You will still sign in with the same username and password.
Can I use the same email for two PlayStation accounts?
No, each PlayStation account must have a unique email address. If you try to change your email to one that is already linked to another account, the system will reject it and ask you to choose a different email.
What if I change my mind and want to change the email back?
You can change your email as many times as you want using the same process. There is no limit to how many times you can update it, and you can switch back to your old email address whenever you choose.