Reset your Maxwest tablet by holding the power button and volume down together, or through the Settings menu
A Maxwest tablet can be reset in two ways: a soft reset that clears temporary files without erasing your data, and a factory reset that wipes everything and returns the tablet to its original state. The method you choose depends on whether you want to keep your files or start completely fresh. Most people use a factory reset when the tablet is running slowly, freezing, or before selling or giving it away.
Before you reset, back up any photos, documents, or files you want to keep. A factory reset cannot be undone, and everything stored on the tablet will be deleted. If your tablet is connected to a Google account, you will be asked to sign in again after the reset is complete.
Key Takeaways
- A soft reset (power button and volume down held together for 10 seconds) fixes freezing and slowness without deleting your files.
- A factory reset through Settings erases all data and returns the tablet to how it came from the factory, and cannot be reversed.
- Back up your photos and documents before a factory reset, because they will be permanently deleted.
- If your tablet is frozen and will not respond to button presses, try plugging it in and waiting 15 minutes before attempting a reset.
Soft Reset: The Quick Fix for Freezing and Lag
A soft reset stops all running programs and clears the tablet's temporary memory without touching your files, photos, or settings. Use this first if your Maxwest tablet is slow, freezing, or not responding to touches.
Press and hold the power button and the volume down button at the same time for 10 to 15 seconds. The screen will go black and the tablet will vibrate. Release both buttons. The tablet will restart, and you will see the Maxwest logo. This usually takes 30 seconds to a minute. Once it boots back up, your apps, files, and accounts will be exactly as you left them.
If the tablet does not respond to button presses because it is completely frozen, plug it into a charger and leave it alone for 15 minutes. Sometimes a tablet that appears dead is just out of battery. After 15 minutes, try the soft reset again.
Factory Reset Through the Settings Menu
A factory reset erases everything on the tablet and returns it to the state it was in when it left the factory. Use this when you are selling the tablet, giving it away, or when the soft reset did not fix the problem.
Open Settings and scroll down to find System or About Phone (the exact name varies by Maxwest model). Tap it, then look for Reset or Reset Options. Select Erase All Data or Factory Reset. The tablet will ask you to confirm by typing your PIN or password. Enter it and tap Erase or Reset. The tablet will restart and begin the reset process, which takes 5 to 10 minutes. Do not turn off the tablet during this time.
When the reset is finished, the tablet will restart and show the initial setup screen, as if it were brand new. You will be asked to choose a language, connect to Wi-Fi, and sign into a Google account. Your files, photos, and apps will be gone, but the tablet will run as it did out of the box.
Factory Reset Using Hardware Buttons
If your Maxwest tablet will not turn on or the Settings menu is not working, you can force a factory reset using the power and volume buttons. This method works even when the tablet appears completely dead.
Press and hold the power button and volume up button together for 15 to 20 seconds until you see the recovery menu (a screen with text options, usually on a black background). Use the volume buttons to move up and down through the menu and the power button to select. Find the option that says Wipe Data, Factory Reset, or Erase All Data and select it. Confirm the action. The tablet will erase all data and restart. This takes 5 to 10 minutes and cannot be stopped once it begins.
The recovery menu looks different on different Maxwest models, but the options are usually in English and clearly labeled. If you see a menu with options like "Reboot System Now" or "explore Update from ADB", you are in the right place.
What Happens After a Factory Reset
After a factory reset, your Maxwest tablet will restart and show the setup screen you saw when it was new. You will need to choose a language, connect to Wi-Fi, and sign into a Google account. If you remember the Google account you used before, sign in with that account and the tablet may restore some of your apps and settings from Google's backup.
If you do not remember your Google account password, you can create a new account or skip this step and set up the tablet without one. You can add accounts later in Settings. Any apps you had before the reset will need to be downloaded again from the Google Play Store.
When to Back Up Before Resetting
Before a factory reset, move any files you want to keep to a computer, cloud storage, or an external memory card. Photos and videos stored in Google Photos will be safe if you are signed into your Google account, because they are stored in the cloud, not on the tablet itself. Documents stored in Google Drive, OneDrive, or Dropbox are also safe for the same reason.
Files saved only on the tablet's internal storage — such as downloads, documents you created in a notes app, or videos you recorded — will be deleted and cannot be recovered. If you have important files like these, copy them to a computer or upload them to cloud storage before you reset.
Troubleshooting a Reset That Does Not Work
If the soft reset did not fix the problem and the tablet is still slow or freezing, a factory reset will usually solve it. However, if the tablet will not turn on at all, will not charge, or shows a black screen with no response to button presses, the problem may be a hardware failure rather than a software issue. In that case, a reset will not help.
If the tablet is still under warranty, contact Maxwest support or the retailer where you bought it. If it is out of warranty and you want to try one more thing, plug it into a charger for at least 30 minutes, then try a soft reset. If nothing works after that, the tablet may need professional repair.
Frequently Asked Questions
Will a factory reset remove my Google account?
Yes. After a factory reset, you will be asked to sign in again. If you remember your Google account email and password, sign in and the tablet may restore your apps and settings. If you do not remember the password, you can create a new account or skip this step.
Can I undo a factory reset?
No. A factory reset permanently deletes all files, photos, and apps on the tablet. There is no undo button. This is why backing up important files before resetting is important.
How long does a factory reset take?
A factory reset usually takes 5 to 10 minutes from start to finish. Do not turn off the tablet or unplug it during this time, or the reset may fail and leave the tablet in an unusable state.
What should I do if the tablet is stuck on the setup screen after a reset?
Try a soft reset by holding power and volume down for 10 seconds. If that does not work, plug the tablet in and wait 15 minutes, then try again. If it is still stuck, the reset may not have completed properly and you may need to contact Maxwest support.
Do I need to remove my memory card before resetting?
No. A factory reset only erases the tablet's internal storage. Files on an external memory card will not be deleted. However, if you want to be completely sure your files are safe, remove the card before resetting.