The fastest way to reset your Fire tablet password

If you have forgotten your password, you can reset it through your Amazon account on any web browser or computer. Amazon will send you a link to create a new password, and you can sign back into your tablet within minutes. You do not need the old password — you only need access to the email address linked to your Amazon account.

The process works the same way whether you own a Fire 7, Fire HD 8, Fire HD 10, or Fire Max 11. Once you reset your password on Amazon's website, that new password works when ready on your tablet.

Key Takeaways

  • Go to amazon.com on any computer or phone, click "Sign in" at the top, then select "Forgot your password?" to start a reset.
  • Amazon will email a reset link to the address on your account; click that link and create a new password.
  • Your new password takes effect right away — sign out of your tablet and sign back in with the new password.
  • If you do not remember the email address on your account, you will need to contact Amazon Customer Service before you can reset.
  • If you have a PIN set on your tablet, you can also reset your password from the lock screen without leaving the device.

Reset your password through Amazon.com

Open a web browser on any computer, phone, or tablet and go to amazon.com. Click the "Sign in" button at the top right of the page. On the sign-in screen, look for the text that says "Forgot your password?" and click it.

Enter the email address or phone number linked to your Amazon account. Amazon will send a password reset link to that email address. Check your inbox (and spam folder if you do not see it) and click the link in the email. You will be taken to a page where you can create a new password. Make it something you can remember, then click "Save changes."

Once you have saved your new password, sign out of your Fire tablet and sign back in. On your tablet, go to Settings, then Accounts, then Amazon Account. Tap "Sign out," then tap "Sign in" and enter your new password. Your tablet will sync with your Amazon account and you will be back to your home screen.

Reset your password using your tablet's PIN

If you set up a PIN on your Fire tablet, you can reset your password without leaving the device. On the lock screen, tap the password field and then tap "Forgot your password?" at the bottom of the screen.

Your tablet will open a browser window and take you to the Amazon password reset page. Follow the same steps as above: enter your email address, click the reset link in your email, and create a new password. When you return to your tablet, you can sign in with the new password right away.

What to do if you do not remember your email address

If you cannot remember the email address on your Amazon account, you will need to contact Amazon Customer Service before you can reset your password. Go to amazon.com, scroll to the bottom of the page, and click "Contact Us." Choose "Account and Login" as your issue, then select "Password and Sign-In."

Amazon will ask you to verify your identity by answering security questions or confirming recent purchases. Once verified, a representative can tell you which email address is on file and help you reset your password. This process usually takes a few minutes if you are chatting with a representative, or up to 24 hours if you request a callback.

Reset your password if you are locked out of your email

If you have forgotten your password and cannot access the email address on your Amazon account, contact Amazon Customer Service. Explain that you cannot access your email and need help resetting your password. Amazon may ask you to verify your identity using other information, such as your name, address, or recent orders.

This verification process takes longer than a standard password reset — usually one to two business days — because Amazon needs to confirm you are the account owner. Have your Fire tablet serial number ready (you can find it in Settings > Device Options > About Fire Tablet) and any recent order confirmations or payment method details to speed up the process.

Prevent future lockouts by updating your recovery information

Once you have reset your password, take a few minutes to make sure your recovery information is current. Sign into your Amazon account on a computer, go to "Login & security" under your account settings, and check that your email address and phone number are correct. Amazon uses these to send you password reset links and to verify your identity if you ever get locked out again.

You can also add a backup email address to your account. Click "Add email address" in the Login & security section and follow the prompts. If you ever forget your password and cannot access your primary email, Amazon can send the reset link to your backup email instead.

What happens if you reset your password on a shared tablet

If your Fire tablet is shared with family members, resetting your password will sign you out of the device. Other people on the tablet will still be able to use their own accounts — resetting your password only affects your login, not theirs.

If you want to keep your account on the tablet but change your password, sign out first, then sign back in with your new password. If you want to remove your account entirely, go to Settings > Accounts > Amazon Account and tap "Remove Account." This will delete your account from the tablet but will not delete your Amazon account itself.

Frequently Asked Questions

How long does it take to reset my password?

The reset itself is when ready once you click the link in your email. You can sign back into your tablet within minutes. If you do not receive the reset email within a few minutes, check your spam folder or request a new link.

Will resetting my password delete my books, apps, or other content?

No. Resetting your password only changes how you sign in. All your books, apps, documents, and settings will remain on your tablet and in your Amazon account.

Can I reset my password if I do not have internet on my tablet?

Yes. Use any other device with internet — a computer, phone, or another tablet — to go to amazon.com and reset your password. Once you have created a new password, you can use it to sign into your Fire tablet whenever it has internet access.

What if I reset my password but still cannot sign in?

Make sure you are typing the new password correctly, including capital letters and special characters. If you are still locked out, try signing out completely (go to Settings > Accounts > Amazon Account > Sign Out) and then sign back in. If that does not work, contact Amazon Customer Service.

Can I have Amazon send the reset link to my phone number instead of email?

Amazon can send a text message with a reset code if you have a phone number on your account, but you must request this option on the password reset page. If email is not working, try the "Send code via SMS" option instead.