Reset your Eufy vacuum by holding the power button for 10 seconds, or use the Eufy app to perform a factory reset through the device menu
A reset clears the vacuum's memory, erases your Wi-Fi connection, and returns all settings to their original state. You may need to reset if the vacuum stops responding to the app, loses connection repeatedly, or behaves unpredictably. There are two ways to do it: a hard reset using the physical power button, which takes seconds, or a factory reset through the app, which gives you more control over what gets cleared.
The method you choose depends on whether the vacuum still responds to commands. If it is frozen or unresponsive, the power button reset is faster. If the app still works but the vacuum is misbehaving, the app reset lets you see what is happening step by step.
Key Takeaways
- A hard reset using the power button takes 10 seconds and works even if the app does not respond.
- An app-based factory reset requires the vacuum to be connected and responsive, but shows you a confirmation screen before erasing data.
- After any reset, you must reconnect the vacuum to Wi-Fi and re-add it to the Eufy app as if it were new.
- Resetting does not fix hardware problems like a clogged brush or broken sensor — it only clears software and settings.
Hard reset using the power button
Hold down the power button on top of the vacuum for 10 continuous seconds. You will hear a beep or see a light flash when the reset begins. Release the button and wait 30 seconds for the vacuum to power down completely and restart.
This method works whether or not the vacuum is connected to the app or Wi-Fi. It is the fastest way to reset if the vacuum is stuck, unresponsive, or will not turn on. The vacuum will return to its original factory state, and all saved maps, schedules, and Wi-Fi settings will be erased.
After the reset is complete, the vacuum will be ready to pair with the app again. You do not need to charge it first, but it is a good idea to make sure the battery has at least 20 percent charge before you begin.
Factory reset through the Eufy app
Open the Eufy app on your phone and make sure the vacuum is connected and visible in the app. Tap the vacuum's name or icon to open its control panel, then look for a menu icon (usually three dots or lines in the top right corner). Select Settings or Device Settings.
Scroll down to find Reset, Factory Reset, or Restore Defaults — the exact wording varies by model. Tap it and confirm when the app asks you to verify. The app will show a countdown or progress bar while the reset runs. This usually takes 30 seconds to 2 minutes.
The app-based reset is gentler than the power button method because it shuts down the vacuum's systems properly before clearing data. Use this method if the app is working and you want to see what is happening. If the app freezes or loses connection during the reset, the vacuum may not complete the process — in that case, use the power button method instead.
What happens after you reset
Once the reset is done, the vacuum will have no Wi-Fi connection, no saved maps, and no schedules. The app will no longer recognize it. You will need to add it to the app again as if you had just unboxed it.
Open the Eufy app, tap the plus icon or Add Device, and select your vacuum model. The app will search for the vacuum on your Wi-Fi network. When it finds it, you will enter your Wi-Fi password and complete the pairing. This usually takes 2 to 5 minutes.
After pairing is complete, the vacuum will start fresh. Any cleaning history, saved rooms, or custom schedules are gone. If you had created a map of your home, the vacuum will need to create a new one on its next cleaning run.
When to reset instead of troubleshoot
Reset the vacuum if it is stuck in a loop, will not connect to the app even after you have restarted your router, or responds erratically to commands. Do not reset if the problem is physical — a clogged dustbin, tangled brush, or blocked sensor will not be fixed by erasing settings.
Before you reset, try restarting the vacuum by turning it off and on again, and restart your Wi-Fi router. If the vacuum still will not respond after 5 minutes, then a reset is worth trying. If the vacuum connects to the app but the app crashes when you open it, the problem may be with the app itself — try uninstalling and reinstalling the app before you reset the vacuum.
A reset also clears any custom settings you have made, like suction level preferences or room-specific schedules. If you have spent time tuning the vacuum to your home, you will lose that work. Write down any settings you want to keep before you reset.
Troubleshooting a reset that does not work
If the vacuum does not respond to the power button reset, make sure you are holding the button for the full 10 seconds. Some models require you to hold it until you hear two beeps or see the light blink twice. Check your model's manual for the exact signal.
If the app reset fails or gets stuck, force-close the app and restart your phone. Then try the power button reset instead. If the vacuum still will not reset after two attempts, the issue may be a hardware fault — contact Eufy support with your model number and a description of what happened.
If the vacuum resets but will not pair with the app afterward, make sure your phone is on the same Wi-Fi network as the vacuum. Some phones and routers have trouble with 5 GHz networks; try switching to 2.4 GHz if your router supports it. Restart both the phone and the vacuum, then try pairing again.
Frequently Asked Questions
Will resetting delete my cleaning history?
Yes. A reset erases all data stored on the vacuum, including cleaning logs, maps, and schedules. The app will show no history for that device after the reset. If you need a record of cleaning runs, take a screenshot of the history before you reset.
Do I need to charge the vacuum before I reset it?
No, but the battery should have at least 20 percent charge. If the vacuum dies during a reset, it may not complete the process. If the battery is very low, charge it for 10 minutes before you start.
Can I reset the vacuum if it is not connected to Wi-Fi?
Yes. The power button reset works whether or not the vacuum is connected to Wi-Fi or the app. The app-based reset requires a connection, but the hard reset does not.
How long does it take to reset and reconnect the vacuum?
The reset itself takes 30 seconds to 2 minutes. Reconnecting through the app usually takes another 2 to 5 minutes. Plan for 10 minutes total if something goes wrong and you have to try twice.
What if the vacuum still does not work after I reset it?
A reset fixes software problems, not hardware ones. If the vacuum still will not work after a reset, the issue is likely physical — a broken sensor, motor, or circuit board. Contact Eufy support with your model number and describe what the vacuum does or does not do.