Where to find your renewal date in the Automox console

Your Automox license renewal date appears in the Organization Settings section of your Automox console. Log in to your account, then click the gear icon (usually in the top right corner) to open settings. Look for a section labeled Licenses, Subscription, or Billing — the exact name depends on your Automox version and account type. Your renewal date will be listed there alongside your current license count and plan details.

If you cannot find the renewal date in Organization Settings, check your email for your original purchase confirmation or most recent renewal notice from Automox. These emails typically include the renewal date, your license key, and the number of endpoints covered. Search your inbox for messages from Automox with subject lines containing "license", "renewal", or "subscription".

Some organizations have a dedicated account manager or billing contact who receives renewal notices separately. If you manage devices but do not handle billing, ask your IT director or the person who originally set up Automox at your organization — they may have access to renewal information you do not.

Key Takeaways

  • Your renewal date is stored in Organization Settings under the Licenses or Billing section of your Automox console.
  • If you cannot locate it in the console, check your email for purchase confirmations or renewal notices from Automox.
  • Your account manager or the person who set up Automox may have renewal details if you do not have direct access to billing information.
  • Automox typically sends renewal reminders 30 to 60 days before your license expires, so check your email spam folder if you have not received one.
  • Contact Automox support directly if you cannot find your renewal date through any of these methods.

What to do if you cannot access Organization Settings

If you log in to Automox but do not have permission to view Organization Settings, your account role is restricted to device management only. This is common in larger organizations where billing and licensing are handled by a separate team. Ask your administrator or IT manager to check the renewal date for you, or request that they grant you temporary access to the Licenses section.

If you are the only person at your organization with an Automox account and you still cannot find the renewal date, it may be stored under a different account name or email address. Check whether Automox was originally purchased under a company email that is no longer active, or under a previous employee's name. Automox support can help you locate the correct account if you provide your organization name and any associated email addresses.

Understanding your renewal notice

When Automox sends a renewal notice, it includes several pieces of information beyond just the date. The notice will show your current number of licensed endpoints (the devices Automox manages), your renewal date, and the cost of renewal. It may also list any changes to your plan or pricing that take effect at renewal.

Renewal notices are usually sent to the email address associated with your billing contact, not necessarily to the person who uses the Automox console day-to-day. If your organization has changed billing contacts or email addresses, older renewal notices may have gone to an inbox that is no longer monitored. Update your billing email in Organization Settings to may support you receive future renewal reminders.

How far in advance Automox sends reminders

Automox typically sends the first renewal reminder 30 to 60 days before your license expires. A second reminder usually arrives 7 to 14 days before the renewal date. These reminders come from an automated system, so they may land in your spam or promotions folder — check there if you have not seen a renewal notice recently.

The exact timing of reminders can vary depending on your contract type and whether you have automatic renewal enabled. If your organization has automatic renewal turned on, your license will renew without action on your part, and you will receive a confirmation email after the renewal processes. If renewal is manual, you will need to contact Automox or your account manager to renew before the expiration date.

What happens if your license expires

If your Automox license expires without renewal, your console will remain accessible but you will no longer be able to deploy new patches or manage devices. Existing patches that were already scheduled will not run, and you will see a warning banner in the console indicating that your license has lapsed. Your devices will continue to report to Automox, but no remediation will occur until you renew.

Renewal after expiration is straightforward — contact Automox support or your account manager with your organization name and they can reactivate your license. There is typically no penalty for renewing after the expiration date, though your devices will have been unpatched during the gap. Once renewed, patches resume when ready.

Contacting Automox support about your renewal date

If you have tried the console, your email, and your internal contacts and still cannot find your renewal date, Automox support can retrieve it for you. Visit the Automox support portal or contact their support team directly. Have your organization name, account email, and any license key information ready — this will help them locate your account faster.

Support response times vary depending on your support plan. Organizations with premium support typically receive responses within a few hours, while standard support may take 24 to 48 hours. For urgent renewal questions close to your expiration date, mention the timeline in your support request.

Frequently Asked Questions

Where exactly in Organization Settings should I look for the renewal date?

Click the gear icon in your Automox console, then look for tabs or menu items labeled Licenses, Subscription, Billing, or Account. The renewal date is usually displayed prominently on one of these pages, often alongside your current endpoint count and plan name.

Can I see my renewal date if I am not the account owner?

Only if your administrator has granted you permission to view Organization Settings. If you cannot access that section, ask your IT manager or the person who manages your Automox account to check the renewal date for you.

What if I have multiple Automox accounts for different departments?

Each account has its own renewal date and license information. Log into each console separately and check Organization Settings for each one. If you manage many accounts, keep a spreadsheet of renewal dates to track them all in one place.

Is there a way to set up automatic renewal so I do not have to track the date manually?

Yes. In Organization Settings, look for an option to enable automatic renewal. Once enabled, Automox will renew your license automatically on the renewal date using your stored payment method, and you will receive a confirmation email. This prevents accidental lapses.

What should I do if my renewal date has already passed?

Contact Automox support or your account manager right away to renew. Your license is expired, but renewal is still possible — your devices will resume patching once the renewal is processed. There is no penalty for renewing after expiration.