Reset your MyQ account password through the app or website
If you've forgotten your MyQ password or suspect someone else has accessed your account, you can reset it without calling support. Open the MyQ app or go to the MyQ website, tap or click "Forgot Password," and enter the email address linked to your account. MyQ will send you a reset link—check your inbox and spam folder, as the email sometimes lands there.
Click the link in the email, which takes you to a page where you create a new password. Make it at least 8 characters long and include uppercase letters, lowercase letters, and numbers for security. Once you've set the new password, sign out of all devices and sign back in with your new credentials.
If you don't receive the reset email within a few minutes, check that you're using the correct email address. MyQ accounts are tied to the email you registered with, not your phone number. If you've changed email addresses since you set up the account, you'll need to use the original one to reset the password.
Key Takeaways
- You can reset a forgotten MyQ password by clicking "Forgot Password" on the app or website and following the email link MyQ sends you.
- A new password must be at least 8 characters and include uppercase letters, lowercase letters, and numbers.
- After resetting your password, sign out of all devices and sign back in to make sure the change takes effect everywhere.
- If the reset email doesn't arrive, check your spam folder and confirm you're using the email address tied to your MyQ account.
- Resetting your password does not reset your garage door opener itself—it only changes how you log into the MyQ app.
Restart your garage door opener if the app won't connect
Sometimes the MyQ app loses connection to your garage door opener even though your password is correct. The first step is to restart the opener itself. Unplug the opener from the wall outlet, wait 30 seconds, and plug it back in. The lights on the opener should flash as it powers back up—this usually takes about a minute.
Once the opener has restarted, open the MyQ app and try to connect. If the app still can't see the opener, check that your phone is connected to the same Wi-Fi network as the opener. The MyQ hub or opener needs to be within range of your router. If your router is in the front of the house and the garage is in the back, the signal may be too weak—moving the router closer or adding a Wi-Fi extender can help.
If restarting doesn't work and you've confirmed the Wi-Fi connection is strong, the opener may need to be removed from your MyQ account and added again. In the MyQ app, go to Settings, find your opener in the device list, and select "Remove Device." Then follow the app's prompts to add it back. This process usually takes a few minutes and reconnects the opener to your account.
Factory reset your MyQ hub or opener as a last resort
A factory reset erases all settings on the opener or hub and returns it to its original state. You should only do this if the opener won't respond to the app, won't restart normally, or if you're troubleshooting a persistent connection problem. A factory reset does not erase your MyQ account—it only clears the device's memory.
To factory reset, locate the reset button on your opener or hub. On most Chamberlain and LiftMaster openers, it's a small recessed button on the back or side of the unit. Press and hold it for 10 to 15 seconds until the lights on the opener flash or change color. Release the button and wait for the opener to finish restarting, which takes about a minute.
After the factory reset, the opener will no longer be connected to your MyQ account. Open the MyQ app, go to Settings, and add the device again as if it were new. You'll need to scan the QR code on the opener or enter the serial number by hand. Once it's added back, you can control it through the app as normal.
Understand what a reset does and doesn't do
Resetting your MyQ password changes only how you log into the app—it does not change anything about your garage door opener itself. The opener will still open and close the same way, and any schedules or automations you've set up will remain in place.
Restarting the opener (unplugging it and plugging it back in) clears its temporary memory and reconnects it to Wi-Fi, but it does not erase any settings. Schedules, automations, and access permissions for other users stay the same.
A factory reset is different. It erases everything on the opener or hub—all settings, automations, and user access. After a factory reset, you have to add the device to your MyQ account again from scratch. Use a factory reset only when the opener is not responding to normal troubleshooting.
Troubleshoot if you can't reset your password
If you're not receiving the password reset email, first check your spam and junk folders. MyQ's reset emails sometimes get filtered. If it's not there, make sure you're entering the correct email address—the one you used when you first created your MyQ account, not a different email address you may use now.
If you've tried multiple times and still aren't receiving the email, the email address on your account may be incorrect or inactive. Contact MyQ support through the app or website and provide them with the email address you believe is linked to your account. They can verify the address and resend the reset link or update it for you.
If you remember your password but want to change it for security reasons, you don't need to use the "Forgot Password" option. Sign into the app or website normally, go to Settings or Account, and look for "Change Password" or "Security." You'll be asked to enter your current password before creating a new one.
Manage access if someone else uses your MyQ account
If you share your MyQ account with a family member or roommate, you can remove their access without resetting anything. In the MyQ app, go to Settings, find "Users" or "Shared Access," and select the person you want to remove. Tap "Remove" or "Delete," and they will no longer be able to control the opener through the app.
If you suspect someone has accessed your account without permission, reset your password when ready. After you reset it, go to Settings and check the list of devices and users connected to your account. Remove any devices or users you don't recognize. If you see unfamiliar activity, you can also sign out of all active sessions in the account settings, which forces everyone to log back in with the new password.
Frequently Asked Questions
Does resetting my MyQ password affect my garage door opener?
No. Resetting your password only changes how you log into the MyQ app. Your opener's settings, schedules, and automations stay exactly the same. You'll just need to sign back in with your new password to control it through the app.
What should I do if my MyQ opener won't show up in the app after I restart it?
Check that your phone and the opener are on the same Wi-Fi network. If they are, try removing the device from your MyQ account and adding it again. In Settings, select the opener, tap "Remove Device," then follow the prompts to add it back by scanning the QR code or entering the serial number.
Will a factory reset delete my MyQ account?
No. A factory reset only clears the opener or hub's memory. Your MyQ account and login information remain unchanged. After the reset, you'll need to add the device back to your account through the app.
How do I remove someone from my shared MyQ account?
Open the MyQ app, go to Settings, and find "Users" or "Shared Access." Select the person you want to remove and tap "Remove" or "Delete." They will lose access to the opener when ready, but your account and password stay the same.
Can I reset my MyQ account without an email address?
No. MyQ uses email to verify your identity and send password reset links. If you no longer have access to the email address on your account, contact MyQ support and provide proof of ownership so they can update it for you.