Cancel myQ through the mobile app or web portal

To cancel your myQ subscription, log into the myQ app or visit the myQ website, go to your account settings, and select the subscription or billing section. Look for an option labeled "Manage Subscription," "Billing," or "Account." From there, you should see a button or link to cancel. myQ will typically ask you to confirm the cancellation and may offer a discount to keep you as a customer — you can accept or decline.

If you subscribed through the myQ app on iOS or Android, you may need to cancel through your phone's app store instead. On iPhone, go to Settings > [Your Name] > Subscriptions > myQ and tap "Cancel Subscription." On Android, open Google Play Store, go to your account menu, select "Subscriptions," find myQ, and tap "Cancel Subscription."

The cancellation takes effect at the end of your current billing cycle, not when ready. You will retain access to myQ features until that date arrives. myQ does not issue refunds for the portion of the month or year you have already paid.

Key Takeaways

  • You can cancel through the myQ app or website by navigating to account settings and selecting the subscription management option.
  • If you subscribed through Apple App Store or Google Play Store, you must cancel through that platform, not through myQ itself.
  • Cancellation takes effect at the end of your current billing period, and you keep access until that date.
  • myQ does not refund unused portions of your subscription after cancellation.
  • myQ may offer a retention discount when you attempt to cancel — accepting it is optional.

Canceling a subscription purchased through your phone's app store

App store subscriptions are managed separately from web-based accounts. If you signed up for myQ through the Apple App Store or Google Play Store, canceling within the myQ app or website will not work — you must cancel through the store itself.

For iPhone users: Open the Settings app, tap your name at the top, select "Subscriptions," find myQ in the list, and tap "Cancel Subscription." You will see the cancellation date and can confirm the action. For Android users: Open the Google Play Store app, tap your profile icon in the top right, go to "Manage subscriptions," select myQ, and tap "Cancel subscription."

Some users find this confusing because myQ's app does not always make clear that the subscription is managed elsewhere. If you see no cancellation option in the myQ app itself, check your phone's app store settings first.

What happens after you cancel

After you request cancellation, myQ will send a confirmation email to the address on file. This email states your cancellation date — the last day you can use myQ features. You will retain full access to your garage door opener, locks, and other connected devices through myQ until that date.

On the day after your subscription ends, myQ features will stop working. You will no longer be able to open or lock your garage door remotely, receive alerts, or use scheduling features. Your devices themselves remain functional if you operate them manually or through their physical controls.

If you change your mind before the cancellation date, you can reactivate your subscription by logging back in and selecting a plan. You will not lose any device data or settings during the cancellation window.

Canceling a subscription billed to your credit card

If myQ charges your credit card directly (rather than through an app store), cancellation through the myQ website or app is the correct method. Log in, navigate to "Account" or "Billing," and look for subscription management options. You should see your current plan, the next billing date, and a cancellation button.

After you cancel, check your credit card statement in the following weeks to confirm that myQ stops charging you. If a charge appears after your cancellation date, contact myQ customer support with your cancellation confirmation email and the unwanted charge details.

Some users set a phone reminder for the day before their next billing date as a backup — this way, if cancellation did not process, you have time to contact support before the charge goes through.

Contacting myQ support if cancellation is not working

If you cannot find the cancellation option, the button does not respond, or you believe you were charged after canceling, contact myQ support directly. Visit the myQ website, look for a "Help" or "Contact Us" link, and choose email or chat support. Have your account email, the date you attempted to cancel, and any confirmation emails ready.

myQ support can manually process a cancellation if the self-service option is unavailable. They can also review your billing history and issue a refund if you were charged after your cancellation date — though this is not may provide and depends on myQ's refund policy at the time.

Response times vary, but myQ typically replies to support requests within one to two business days. If you need the cancellation processed urgently, mention the reason in your message.

Downgrading instead of canceling

myQ offers different subscription tiers — some users choose to downgrade to a lower-cost plan rather than cancel entirely. If you want to keep basic access but reduce your monthly cost, log into your account and look for a "Change Plan" or "Downgrade" option in the subscription section.

Downgrading takes effect on your next billing date, just like cancellation. The difference is that you retain some myQ features at a lower price instead of losing all remote access. Review what each tier includes before downgrading to make sure the lower plan covers the features you need.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No. myQ does not refund unused portions of your subscription. Cancellation takes effect at the end of your current billing cycle, and you keep access until that date. If you were charged in error or after your cancellation date, contact myQ support to request a refund.

Can I cancel without logging into the app?

If you subscribed through the Apple App Store or Google Play Store, you can cancel through your phone's settings without opening the myQ app. For direct credit card billing, you need to log into your myQ account on the website to cancel.

What if I forgot my myQ password?

Use the "Forgot Password" link on the myQ login page to reset it. You will receive an email with instructions. Once you reset your password, log in and proceed to cancel through account settings. If you cannot access the email associated with your account, contact myQ support for help.

Do I lose access to my garage door opener after canceling?

Your garage door opener continues to work with its physical remote, wall button, or keypad. You lose only the ability to control it through the myQ app and receive alerts. The device itself remains functional.

Can I reactivate my subscription after canceling?

Yes. You can reactivate at any time by logging back into your account and selecting a subscription plan. Your device data and settings are preserved during the cancellation period, so you will not lose any history or configurations.