Change Your WiFi Network in the MyQ App
To change the WiFi network your MyQ device uses, open the MyQ app on your phone, tap the device you want to reconnect, and select the settings or gear icon. Look for a "WiFi" or "Network" option, then choose "Change WiFi" or "Reconnect to WiFi". The app will prompt you to enter your new network name and password. Your device will disconnect from the old network and connect to the new one — this usually takes 30 seconds to two minutes.
If the app does not show a WiFi settings option, your device may need to be reset first. Most MyQ devices have a small reset button on the back or bottom. Hold it for 10 to 15 seconds until the light blinks or changes color, then release. The device will restart and appear in the app as a new device ready to connect.
Make sure your phone is connected to the new WiFi network before you start this process. The app needs to communicate with both your phone and the device, so being on the same network makes the connection faster and more reliable.
Key Takeaways
- Open the MyQ app, select your device, and look for WiFi or Network settings to change your connection.
- You will need to enter your new network name and password when prompted by the app.
- If the WiFi option is not visible, reset the device by holding the reset button for 10 to 15 seconds.
- Connect your phone to the new WiFi network before you start, so the app can reach both your phone and the device.
- The reconnection process usually completes within two minutes.
What Happens When You Change Networks
When you change your WiFi network, your MyQ device loses its connection to the old network and must be told about the new one. During this time, you will not be able to control the device from the app until it successfully connects to the new network. The device itself will continue to work — a garage door opener will still open and close manually, for example — but remote control through the app will be unavailable.
Once the device connects to the new network, it will appear in your app again and you can control it normally. If you have multiple MyQ devices, you will need to change the WiFi network for each one separately. The app will walk you through each device one at a time.
Troubleshooting When the Device Will Not Reconnect
If your device does not connect after you enter the password, the most common cause is an incorrect password. Double-check that you typed it correctly — passwords are case-sensitive, so "MyPassword" is different from "mypassword". If you are unsure of your password, check your router or contact your internet provider.
If the password is correct but the device still will not connect, try moving your phone closer to the device and to your WiFi router. Some devices have weak radios and need to be within 10 to 15 feet of the router to connect. If you are too far away, the device may time out before it can complete the handshake.
If the device still does not connect after moving closer, restart your WiFi router by unplugging it for 30 seconds, then plugging it back in. Wait for the router to fully restart — usually two to three minutes — before trying again. Then reset the MyQ device and attempt the WiFi connection once more.
Changing Networks on a 2.4 GHz vs. 5 GHz Network
Most home WiFi routers broadcast two networks at once: one at 2.4 GHz and one at 5 GHz. MyQ devices typically work best on the 2.4 GHz network, which has better range and wall penetration than 5 GHz. If your router combines both into a single network name, or if you are trying to connect to the 5 GHz network, your device may struggle to connect or may disconnect frequently.
If your router has separate names for each band — for example, "MyNetwork" for 2.4 GHz and "MyNetwork-5G" for 5 GHz — select the 2.4 GHz version when reconnecting your MyQ device. You can find this information in your router's settings or by checking the sticker on the back of your router. If you are unsure which network is which, contact your internet provider or router manufacturer.
When You Move to a New Home or Change Internet Providers
If you are moving to a new home with a different WiFi network, or if you switched internet providers and have a new network name, you will need to change the WiFi network on each MyQ device. The process is the same as changing networks in your current home: open the app, select the device, go to WiFi settings, and enter the new network name and password.
If you are keeping the same network name and password at your new location, your devices may reconnect automatically when they detect the network. However, this does not always work, especially if the new router is in a different location in your home. It is safer to manually reconnect each device to make sure it is working properly before you rely on it.
Resetting Your Device If You Forget Your Network Password
If you have forgotten your WiFi password and cannot find it, you will need to reset your MyQ device and set it up again from scratch. Locate the reset button on your device — it is usually a small recessed button on the back or bottom. Use a paperclip or the tip of a pen to press and hold it for 10 to 15 seconds until the light blinks or changes color, then release.
Once the device restarts, open the MyQ app and add it as a new device. The app will guide you through the setup process and ask for your WiFi network name and password. At that point, you can enter your current password. If you still do not know your password, you can find it by logging into your router's settings page — usually accessible through a web browser on any device connected to that network — or by calling your internet provider.
Frequently Asked Questions
Do I need to reset my device every time I change WiFi networks?
No. You only need to reset if the app does not show a WiFi settings option, or if the device will not reconnect after multiple attempts. In most cases, you can change networks directly through the app without resetting.
Will my MyQ device work on a guest network?
Most MyQ devices do not work well on guest networks because guest networks are often isolated from the main network and have different security settings. Connect your device to your main WiFi network instead. If you must use a guest network, check your router settings to make sure it allows device-to-device communication.
How long does it take for a MyQ device to reconnect to a new WiFi network?
Reconnection usually takes 30 seconds to two minutes. If it takes longer than five minutes, the connection has likely failed and you should try again. Make sure you are entering the correct password and that your device is within range of your router.
Can I change the WiFi network from a computer instead of a phone?
The MyQ app is designed for phones and tablets. If you do not have a smartphone, you can use a tablet with the app, or ask someone with a phone to change the network for you. There is no web-based version of the app for computers.
What should I do if the MyQ app keeps asking me to reconnect to WiFi?
If your device keeps disconnecting, it may be too far from your router or the signal is weak. Try moving the device closer to the router, or consider adding a WiFi extender to improve coverage. You can also check if your router needs a firmware update, which sometimes fixes connection problems.