Disconnect Amazon Key in the myQ App

To disconnect Amazon Key from myQ, open the myQ app on your phone, tap the menu icon (three horizontal lines) in the top left corner, and select Settings. Scroll down to find Connected Services or Integrations, then locate Amazon Key in the list. Tap it and select Disconnect or Remove. The app will ask you to confirm — tap yes, and the connection is severed.

The entire process takes about two minutes. After disconnection, Amazon will no longer be able to control your myQ smart lock or garage door opener, and you will no longer see myQ controls in the Amazon Alexa app.

Key Takeaways

  • Open myQ, go to Settings, find Connected Services, and tap Disconnect next to Amazon Key.
  • Disconnecting removes Amazon's access to your lock and garage door but does not delete your myQ account or devices.
  • If you cannot find Connected Services in your myQ app, update the app to the latest version first.
  • You can reconnect Amazon Key at any time by going back to Connected Services and selecting Amazon.

What Happens After You Disconnect

Once you disconnect, Amazon Key loses permission to open or lock your myQ devices. If you have set up routines in the Alexa app that use your myQ lock or garage door, those routines will stop working and show an error. Your myQ account itself remains active, and you can still control your devices through the myQ app directly.

Any voice commands you gave Alexa to control myQ will no longer function. For example, "Alexa, open my garage door" will fail if you have disconnected the services. Your lock and garage door will continue to work normally through the myQ app and any physical remotes or keypads you own.

Reconnect Amazon Key If You Change Your Mind

If you want to reconnect Amazon Key later, open myQ, go to Settings, find Connected Services, and tap Connect or Add Service. Select Amazon from the list, and you will be taken to an Amazon login page. Sign in with your Amazon account, review the permissions myQ is requesting, and tap Allow. The connection is restored when ready.

You do not need to set up Amazon Key from scratch again. Your previous Alexa routines and voice commands will work once more, though you may need to refresh the Alexa app or wait a few minutes for the connection to sync.

Disconnect from the Amazon Alexa App Instead

You can also disconnect the services from the Amazon side. Open the Alexa app, tap the menu icon (three horizontal lines) in the bottom right, select Settings, then Connected Home or Smart Home. Find myQ in the list of connected services and tap Disconnect or the trash icon. Confirm the removal.

Disconnecting from either app (myQ or Alexa) breaks the connection completely — you do not need to do it from both places. However, if you disconnect from Alexa but not myQ, the myQ app will still show Amazon Key as connected, even though it no longer works. For clarity, disconnect from whichever app you use most often.

Troubleshooting: The Disconnect Button Is Missing or Grayed Out

If you cannot find Connected Services in the myQ app, or the Disconnect button is grayed out, update the myQ app to the latest version. Open your phone's app store (Google Play or Apple App Store), search for myQ, and tap Update if available. Close the app completely and reopen it, then try again.

If the button is still missing after updating, sign out of the myQ app completely. Tap your profile icon or the menu, select Sign Out or Logout, then sign back in with your myQ username and password. This refreshes your account connection and often restores the option to manage integrations.

What If You Forgot Your Amazon Account Password

If you want to disconnect but cannot remember your Amazon password, you do not need it. Go to the myQ app, navigate to Connected Services, and tap Disconnect next to Amazon Key. You will not be asked to enter your Amazon password — myQ handles the disconnection on its own side.

If you are locked out of your myQ account itself, visit the myQ website, click Forgot Password, and follow the email recovery steps. Once you regain access to myQ, you can disconnect Amazon Key normally.

Frequently Asked Questions

Will disconnecting Amazon Key delete my myQ account?

No. Disconnecting Amazon Key only removes the link between the two services. Your myQ account, devices, and all settings remain unchanged. You can still control your lock and garage door through the myQ app.

Can I disconnect Amazon Key without opening the myQ app?

Yes. Open the Amazon Alexa app, go to Settings, find Connected Home or Smart Home, locate myQ, and tap Disconnect. This breaks the connection from Amazon's side. However, the myQ app will still show the connection as active until you also disconnect from within myQ.

What if I disconnect and then want to reconnect the same day?

You can reconnect when ready. Open myQ, go to Connected Services, and select Amazon. Sign in with your Amazon account and tap Allow. The reconnection is when ready, and your Alexa routines will resume working right away.

Does disconnecting affect my Amazon Prime membership or other Amazon services?

No. Disconnecting Amazon Key from myQ only removes the link between these two specific services. Your Amazon account, Prime membership, and all other Amazon services continue to work normally.