Install the keypad in three steps: mount it on the wall near your garage door, connect it to power, and add it to the myQ app
The myQ keypad lets you open and close your garage door by entering a code instead of using a remote or phone. Installation takes about 15 minutes and requires only a drill, screwdriver, and the included mounting hardware. You do not need an electrician — the keypad runs on four AA batteries and connects wirelessly to your myQ hub.
Before you start, make sure your myQ hub is already set up and connected to your home Wi-Fi. The keypad will not work without it. You will also need to know your Wi-Fi password during setup.
Key Takeaways
- Mount the keypad on a wall 3 to 5 feet high, within 30 feet of your myQ hub, in a location protected from rain and direct sunlight.
- Use the included drill template to mark screw holes, then find the mounting bracket with the provided screws.
- Insert four AA batteries into the back of the keypad and test the buttons before adding it to the myQ app.
- In the myQ app, tap the plus icon, select "Add Device," choose "Keypad," and scan the HomeKit code on the back of the unit to complete pairing.
Choose the right location for your keypad
Pick a spot on the wall outside your garage or in an entryway where you will use the code most often. The keypad works best when mounted 3 to 5 feet above the ground — high enough that someone cannot easily see you entering your code, but low enough to reach comfortably. Avoid direct sunlight, rain exposure, and areas that get very hot or cold, as extreme temperatures can drain the batteries faster.
The keypad must be within 30 feet of your myQ hub for the wireless signal to reach it reliably. If your hub is in the garage and you want the keypad outside, measure the distance before drilling. If the signal is weak, you may need to move the hub closer or install a myQ Wi-Fi extender.
Mount the keypad bracket to the wall
The keypad comes with a paper drill template and two screws. Hold the template against the wall at your chosen height and use a pencil to mark the two screw holes. Use a drill with a bit slightly smaller than the screw diameter to make pilot holes — this prevents the wall from cracking and makes the screws easier to drive. If you are drilling into drywall, you do not need wall anchors; the included screws will hold.
If you are drilling into brick, concrete, or tile, use a masonry bit and install the included plastic anchors into the holes before driving the screws. Screw the mounting bracket firmly to the wall so it does not wobble. The bracket should sit flat and level.
Insert batteries and attach the keypad
Open the back cover of the keypad by sliding it downward. Insert four AA batteries into the four slots, making sure the positive and negative ends match the markings inside. Close the cover by sliding it upward until it clicks. The keypad will beep once to confirm the batteries are installed correctly.
Slide the keypad onto the mounting bracket from above. It will click into place when seated properly. Press each button on the front to make sure they all respond — you should hear a beep and see a light flash for each press. If a button does not respond, remove the keypad, check that the batteries are fully inserted, and try again.
Add the keypad to the myQ app
Open the myQ app on your phone and tap the plus icon in the top right corner. Select "Add Device" and then choose "Keypad" from the list. The app will ask you to scan a HomeKit code. This code is printed on a sticker on the back of the keypad — you may need to remove the keypad from the bracket to see it clearly. Point your phone's camera at the code and let the app scan it automatically.
The app will then ask you to name the keypad (for example, "Front Door Keypad") and assign it to a room. Once you confirm, the app will search for the keypad and connect it to your hub. This usually takes 30 seconds to 2 minutes. When the connection is complete, you will see a green checkmark and the keypad will appear in your device list.
Set up user codes and test the keypad
After the keypad is added to the app, tap on it to open its settings. Select "Manage Codes" to create a four-digit code for yourself and any other household members. Each person can have their own code, and you can see in the app when each code is used. You can also set temporary codes that expire after a certain date — useful for guests or service workers.
Test your code by standing at the keypad and entering it, then pressing the open or close button. The garage door should respond within a few seconds. If nothing happens, check that your Wi-Fi connection is strong and that the hub is powered on. If the door still does not respond, remove the keypad from the bracket and check that the batteries are making good contact with the terminals.
Troubleshoot common installation problems
If the keypad beeps but the buttons do not light up, the batteries may be low or installed backward. Remove the keypad from the bracket, open the back cover, and check that each battery is pushed all the way in with the correct polarity. Replace all four batteries with fresh ones if they are more than a year old.
If the keypad pairs with the app but does not open the garage door, the problem is usually a weak Wi-Fi signal between the hub and keypad. Move the hub closer to the keypad, or check that your Wi-Fi router is not blocked by metal objects or thick walls. If the signal is still weak after moving the hub, a myQ Wi-Fi extender can boost the range.
If you cannot scan the HomeKit code in the app, try cleaning the sticker on the back of the keypad with a dry cloth. If the code is damaged or missing, you can find it in the myQ app by tapping the keypad settings and selecting "HomeKit Code." You can also pair the keypad manually by entering the eight-digit code shown on the back label instead of scanning.
Frequently Asked Questions
How often do I need to replace the batteries?
Most users replace the batteries once a year, though this depends on how often the keypad is used. The keypad will beep three times when the batteries are low — this is your signal to replace them soon. Always use fresh alkaline batteries; rechargeable batteries may not provide enough power.
Can I install the keypad indoors instead of outside?
Yes. An indoor keypad works just as well as an outdoor one. Mount it in an entryway or mudroom where you enter the garage. Indoor installation protects the keypad from weather and extends battery life, though you lose the convenience of opening the door before you reach the house.
What if I forget my keypad code?
Open the myQ app and tap on the keypad to view all active codes. You can see which code belongs to which person and delete or reset any code from the app. You do not need to reset the keypad itself — all changes happen through the app.
Does the keypad work if my Wi-Fi goes down?
No. The keypad needs a Wi-Fi connection to your hub to open the garage door. If your internet is out, you can still use the myQ remote or open the door manually from inside the garage. Once Wi-Fi is restored, the keypad will work again.
Can I use the keypad if I do not have a myQ hub?
No. The keypad communicates only with the myQ hub and cannot work standalone. You must have a myQ hub installed and connected to your garage door opener before the keypad will function.