Remove Amazon Key Access in Three Steps
To remove Amazon Key from your myQ account, open the myQ app or website, go to your account settings, find the connected services or integrations section, locate Amazon Key, and select the option to disconnect or remove it. The process takes less than a minute and when ready revokes Amazon's access to your myQ devices.
Once you disconnect Amazon Key, Amazon can no longer control your myQ garage door opener or view its status through Alexa. Any routines or automations you set up through Amazon will stop working, but your myQ devices themselves remain fully functional through the myQ app and any other connected services you keep active.
Key Takeaways
- You can disconnect Amazon Key from myQ through the myQ app by navigating to account settings and finding the connected services section.
- Removing Amazon Key stops Alexa voice commands and Amazon automations from controlling your garage door, but your myQ app continues to work normally.
- The disconnection takes effect when ready — you do not need to restart your devices or wait for a sync.
- If you want to reconnect Amazon Key later, you will need to re-authorize the connection through the same settings menu.
Steps to Disconnect Through the myQ App
Open the myQ app on your phone and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Account" or "Settings" depending on your app version. Look for a section labeled "Connected Services," "Integrations," "Smart Home," or "Third-Party Services" — the exact name varies by app update.
Find Amazon Key or Amazon in the list of connected services. Tap it and select "Disconnect," "Remove," or "Unlink." The app will ask you to confirm the action. Tap yes or confirm, and the connection will be severed when ready. You should see a message confirming that Amazon Key has been removed.
Disconnecting Through the myQ Website
Log into your myQ account at myq-home.com using your email and password. Click on your account name or profile icon in the top right corner and select "Account Settings" or "Settings." Scroll down to find "Connected Services," "Integrations," or "Smart Home Integrations."
Locate Amazon Key in the list and click the "Remove," "Disconnect," or trash icon next to it. Confirm the removal when prompted. The website will refresh and show that Amazon Key is no longer connected. Like the app, this change takes effect right away.
What Stops Working After Disconnection
Any Alexa voice commands that control your myQ garage door will no longer work. Phrases like "Alexa, open my garage door" will return an error or a message that the device is not available. Routines you created in the Alexa app that include myQ actions will skip that step or fail entirely.
Automations that depend on myQ status — such as turning on lights when the garage door opens — will also stop. However, your myQ app, any schedules you set within myQ itself, and any other smart home integrations (like Google Home or Apple HomeKit) will continue to function normally.
Reconnecting Amazon Key Later
If you change your mind and want to reconnect Amazon Key, the process is straightforward. In the myQ app or website, return to the Connected Services section and look for an option to "Add Service," "Connect," or "Link Amazon." Select Amazon Key from the list of available integrations.
You will be taken to Amazon's login page, where you sign in with your Amazon account. Amazon will ask for permission to access your myQ devices. Review the permissions and select "Allow" or "Authorize." Once confirmed, Amazon Key will be active again and Alexa will regain control of your garage door.
Troubleshooting Disconnection Issues
If the disconnect button does not appear or the option is grayed out, try logging out of the myQ app completely and logging back in. Sometimes the app cache prevents the button from displaying properly. Close the app entirely, wait a few seconds, and reopen it.
If you are using the website and the disconnect option still does not work, try a different browser or clear your browser cache and cookies. If the problem persists, contact myQ support through the app or website — they can manually disconnect the service from their end if a technical issue is blocking the self-service option.
Why You Might Want to Remove Amazon Key
Some people disconnect Amazon Key to reduce the number of services with access to their home devices, especially if they do not use Alexa commands for their garage door. Others remove it temporarily while troubleshooting connection problems between myQ and Amazon. A few disconnect it for privacy reasons or because they switched to a different voice assistant like Google Home.
Removing Amazon Key does not delete your myQ account or your devices — it only severs the link between myQ and Amazon's servers. Your garage door opener stays in your myQ account and remains controllable through the myQ app and any other integrations you keep active.
Frequently Asked Questions
Will removing Amazon Key delete my Alexa routines?
No, your routines will remain in the Alexa app, but any steps that involve myQ will not work. You can edit or delete them manually if you want to clean up your routines list. If you reconnect Amazon Key later, those routines will start working again without any additional setup.
Can I remove Amazon Key without affecting other smart home devices?
Yes. Disconnecting Amazon Key only affects the myQ connection. Your other smart home devices linked to Alexa — lights, thermostats, locks, and anything else — will continue to work normally. Only myQ-specific commands and automations will stop functioning.
Does myQ notify Amazon when I disconnect?
myQ sends a disconnection signal to Amazon's servers, which when ready revokes the access token. Amazon does not send you a notification, but the change takes effect when ready. If you check the Alexa app, you will see that your myQ device is no longer available.
What if I forgot my myQ password and cannot log in to disconnect?
Use the "Forgot Password" option on the myQ login page to reset your password via email. Once you regain access to your account, you can disconnect Amazon Key. If you cannot access the email associated with your myQ account, contact myQ support for help recovering your account.
Can I disconnect Amazon Key from the Alexa app instead?
The Alexa app does not have a direct disconnect option for myQ. You must disconnect through the myQ app or website. However, you can remove the myQ device from Alexa by going to the Alexa app, finding the myQ garage door device, and selecting "Forget Device" — but this does not fully disconnect the integration and may cause errors. Use the myQ app or website for a clean disconnection.