Remove an Amazon Key device from myQ in three steps

To remove an Amazon Key from your myQ app, open the app, tap the device you want to remove, go to Settings, and select the option to delete or remove the device. The exact wording depends on your app version, but the process takes less than a minute. After removal, the device will no longer appear in your myQ app, though the physical lock or camera stays in place — you are only disconnecting it from the app.

The removal is when ready and does not affect other people's access to the device unless you are the only account holder. If multiple people share the lock through myQ, removing it from your account does not remove it from theirs.

Key Takeaways

  • Open myQ, find the Amazon Key device in your device list, and tap Settings to find the remove or delete option.
  • Removing a device from the app does not uninstall the physical lock or camera — it only disconnects it from myQ.
  • If you share the device with other myQ users, removing it from your account does not affect their access.
  • You can reconnect the device to myQ later by adding it again through the app's pairing process.

Step-by-step removal process

Start by opening the myQ app on your phone. Locate the Amazon Key device you want to remove — it will appear in your list of connected devices with a name you gave it (for example, "Front Door Lock" or "Garage Camera").

Tap the device name or icon to open its details page. Look for a Settings icon, usually a gear symbol, or a menu button (three dots or lines). Tap it to open the device settings.

Scroll down or look for an option labeled "Remove Device," "Delete Device," "Disconnect," or "Forget Device." The exact wording varies by app version. Tap that option, and the app will ask you to confirm. Select yes or confirm, and the device will be removed from your myQ account when ready.

What happens after you remove the device

Once removed, the Amazon Key device no longer sends notifications to your myQ app and will not appear in your device list. You lose the ability to lock or unlock it remotely through myQ, and you cannot view live video or activity history from that device through the app.

The physical device itself — whether it is a smart lock or camera — remains installed and powered on. Removing it from myQ does not reset it or erase its settings. If you want to use the device again through myQ, you will need to reconnect it by going through the pairing process a second time.

Reconnecting the device later

If you remove a device by mistake or want to use it again, you can add it back to myQ. Open the app, tap the plus icon or "Add Device" button, and follow the pairing steps. You will need the device to be powered on and within range of your Wi-Fi network.

The pairing process usually takes a few minutes. Once complete, the device will reappear in your myQ app with the same name you gave it before, though any custom settings you changed may need to be adjusted again.

Removing a device you share with others

If multiple people in your household have access to the same Amazon Key through myQ, removing it from your account does not remove it from theirs. Each person controls their own connection to the device independently.

If you want to prevent everyone from accessing the device through myQ, the device itself must be disconnected or reset. This is different from removing it from the app — it requires physical access to the lock or camera and usually involves holding a reset button or removing batteries. Check the device manual for the exact reset steps.

Troubleshooting removal problems

If the remove option does not appear or the device will not delete, try closing the myQ app completely and opening it again. Sometimes a refresh clears a display glitch. If the option still does not show, check that you are logged into the account that originally added the device — only the account owner can remove it.

If you are still unable to remove the device, sign out of myQ entirely, wait 30 seconds, and sign back in. If the problem persists, uninstall and reinstall the myQ app. This clears any corrupted data that might be blocking the removal.

Frequently Asked Questions

Does removing the device from myQ delete it permanently?

No. Removing it from the app only disconnects it from myQ. The physical lock or camera stays installed and keeps working. You can reconnect it to myQ anytime by adding it again through the app.

Can I remove a device if someone else in my house also uses it?

Yes, you can remove it from your account. Doing so does not affect the other person's access — they will still see and control the device through their own myQ account. To prevent everyone from using it, the device itself must be reset or disconnected.

What if I forget to remove a device before I move or give it away?

Remove it from your myQ account as soon as you remember. Once removed, the new owner or resident can add it to their own myQ account. If you cannot access your account, contact myQ support with proof of ownership to have them remove it remotely.

Will removing the device erase its history or settings?

No. Removing it from myQ does not erase anything on the device itself. When you reconnect it, your custom settings and activity history will still be there.