Reset Your MyQ Hub in Three Steps
A MyQ Hub reset clears all settings and returns the device to factory defaults. You will need to set it up again from the beginning, including reconnecting to your Wi-Fi network and re-pairing any garage door openers or other smart home devices you had linked to it. Most resets take about five minutes and require only the hub itself and a small pointed object like a paperclip.
The reset button is a small recessed hole on the back or bottom of the hub, depending on your model. Press and hold this button for 10 to 15 seconds until the lights on the front of the hub flash or turn off entirely. Release the button and wait 30 seconds for the hub to restart. When the lights return to their normal state, the reset is complete.
Key Takeaways
- The reset button is a recessed hole on the back or bottom of your MyQ Hub that you press with a paperclip or similar tool for 10 to 15 seconds.
- A reset erases all your settings, Wi-Fi connection, and paired devices, so you will need to set up the hub again from scratch using the MyQ app.
- After a reset, the hub lights will flash or turn off, then return to normal within 30 seconds.
- You should only reset your hub if it is not responding to the app, will not connect to Wi-Fi, or you are troubleshooting a persistent connection problem.
When to Reset Your MyQ Hub
Reset your hub only when other troubleshooting steps have not worked. The most common reason is when the hub stops responding to commands in the MyQ app, even though it appears to be powered on. Another reason is if the hub will not connect to your Wi-Fi network after you have already tried restarting it by unplugging it for 30 seconds and plugging it back in.
If your hub is stuck in a boot loop (turning on and off repeatedly) or if you are moving it to a new location and want to clear all old network settings, a reset is also the right choice. Do not reset the hub straightforward because you forgot your MyQ password — you can reset your password through the MyQ app instead without losing your hub settings.
What Happens During and After a Reset
When you hold the reset button, the hub will begin erasing its internal memory. The lights on the front may blink rapidly, stay solid, or turn off completely depending on your hub model. This is normal. Once you release the button, wait at least 30 seconds before doing anything else. The hub needs this time to finish the reset process and restart itself.
After the restart, the hub will look for a Wi-Fi network to join, but it will not automatically connect to your previous network. The hub is now in setup mode and waiting for you to add it to the MyQ app. If you do not set it up within a few hours, the hub will go into a low-power state, but you can wake it by pressing the reset button again briefly or by unplugging and replugging the power cable.
How to Set Up Your Hub After a Reset
Open the MyQ app on your phone and tap the plus sign or "Add Device" button. Select "Hub" from the list of device types. The app will search for your hub, which should appear as "MyQ Hub" or "MyQ-[serial number]" in the list of available devices. Tap on your hub to select it.
The app will then ask you to connect to your hub's temporary Wi-Fi network. Your phone will switch to this network automatically, and you will see a confirmation screen. Once confirmed, the app will ask for your home Wi-Fi network name and password. Enter your home network details exactly as they are — the hub will use these to connect to the internet going forward.
After your hub connects to your home Wi-Fi, the app will ask you to name your hub and assign it to a room. You can call it "Garage" or "Front Door" or any name that makes sense to you. Once you finish naming it, the hub setup is complete. You can now add your garage door openers and other devices back to the hub one at a time using the MyQ app.
Re-Pairing Your Garage Door Opener After a Reset
After your hub is set up and connected to Wi-Fi, you will need to add your garage door opener back to it. Open the MyQ app and tap the plus sign or "Add Device" button again. Select "Garage Door Opener" from the list. The app will search for your opener.
If your opener is a MyQ-compatible model (such as a Chamberlain, LiftMaster, or Craftsman garage door opener made after 2015), it should appear in the list within 30 seconds. Tap on it to pair it. If your opener does not appear, make sure the garage door opener is powered on and within 20 feet of the hub. If it still does not show up, you may need to press the learn button on the opener itself — this button is usually on the back of the motor unit and is small and recessed.
For older garage door openers that are not MyQ-compatible, you will need a MyQ Garage Door Opener Remote (sold separately) to control them through the hub. This remote attaches to your existing garage door opener and acts as a bridge between the opener and the MyQ system.
Troubleshooting a Reset That Did Not Work
If you held the reset button for 15 seconds and the lights did not respond, the hub may not have power. Check that the power cable is firmly plugged into both the hub and the wall outlet. If the outlet has a switch, make sure it is turned on. Try a different outlet to rule out a bad electrical socket.
If the hub has power but the reset button does not seem to work, you may be pressing the wrong button or not holding it long enough. Look for a small recessed hole — not a button you can press without a tool. Use a straightened paperclip or a ballpoint pen to reach into the hole and press the button inside. Hold it for a full 15 seconds, counting slowly. If the hub still does not reset after two attempts, the hub itself may be faulty and may need to be replaced.
Preventing the Need for a Reset
Keep your hub powered on at all times. Unplugging it or turning off the outlet will disconnect your garage door from the MyQ app until you power it back on. If you need to move the hub to a different location, unplug it, move it, and plug it back in at the new location. The hub will reconnect to your Wi-Fi network automatically if your network name and password have not changed.
Restart your hub once every few months by unplugging it for 30 seconds and plugging it back in. This is different from a reset — it clears temporary memory without erasing your settings or paired devices. A regular restart can prevent many connection problems before they start and is much faster than a full reset.
Frequently Asked Questions
Will I lose my garage door opener settings if I reset the hub?
Yes. A reset erases everything, including all paired garage door openers, schedules, and automations. You will need to add each opener back to the hub using the MyQ app after the reset is complete. The process usually takes a few minutes per opener.
Can I reset my hub if it is not powered on?
No. Your hub must have power to reset. Plug it in and wait 10 seconds for it to fully power up, then locate the reset button on the back or bottom and press it for 15 seconds. If the hub will not power on at all, check the power cable and outlet before attempting a reset.
How long does it take to set up the hub again after a reset?
Setup usually takes 5 to 10 minutes. This includes connecting the hub to your Wi-Fi network and naming it in the MyQ app. Re-pairing your garage door openers takes an additional 2 to 5 minutes per opener, depending on whether they are MyQ-compatible.
What if my hub is still not working after I reset it?
If the hub still will not connect to Wi-Fi or respond to the app after a reset and setup, the hub may be defective. Contact MyQ support with your hub's serial number (found on the back of the device) and describe the problem. You may be able to exchange the hub under warranty.