Disable Amazon Key from the myQ App Settings
To turn off Amazon Key in myQ, open the myQ app on your phone, tap the menu icon (three horizontal lines) in the top left corner, and select Settings. Scroll down to find Connected Services or Integrations, then locate Amazon Key in the list. Tap it and select Disconnect or Remove. The app will ask you to confirm — tap yes, and Amazon Key access to your garage door opener will stop when ready.
If you cannot find Connected Services in Settings, look for a section called Accounts or Third-Party Apps. The exact menu name varies depending on your myQ app version and whether you have a garage door opener, gate, or other device. Once you disconnect, Amazon Alexa and any Alexa device will no longer be able to control your door through myQ.
The disconnection takes effect right away. You do not need to restart the app or your devices. If you want to reconnect Amazon Key later, you can go back to the same menu and select Connect next to Amazon, then follow the prompts to re-authorize the connection.
Key Takeaways
- Open myQ, go to Settings, find Connected Services or Integrations, and tap Disconnect next to Amazon Key.
- The disconnection stops Amazon Alexa from controlling your garage door, gate, or other myQ device when ready.
- Menu names vary by app version, so look for Accounts or Third-Party Apps if Connected Services is not visible.
- You can reconnect Amazon Key at any time by returning to the same menu and selecting Connect.
- Disconnecting Amazon Key in myQ does not delete your myQ account or affect other smart home integrations.
What Happens When You Disconnect Amazon Key
When you turn off Amazon Key, Alexa loses the ability to open or close your garage door, gate, or other myQ-controlled device. Voice commands like "Alexa, open my garage door" will no longer work. If you have Alexa routines set up that include your myQ device — for example, a "Leaving Home" routine that closes the door — those routines will fail or skip that step.
Your myQ app itself continues to work normally. You can still open and close your door from the app, set schedules, receive notifications, and use any other myQ features. Only the Amazon connection is removed. Other smart home platforms you have connected to myQ, such as Google Home or Apple HomeKit, will continue to function if you set them up separately.
Reconnecting Amazon Key Later
If you change your mind and want to reconnect Amazon Key, the process is straightforward. Open myQ, go to Settings, find Connected Services, and look for Amazon. Tap Connect or Add next to it. The app will redirect you to Amazon's login page, where you sign in with your Amazon account and grant myQ permission to control your devices again.
After you authorize the connection, return to the myQ app. It may take a minute or two for the connection to sync. Once it does, Alexa will regain control of your myQ devices, and any Alexa routines involving your door will work again. You do not need to set up the integration from scratch — Amazon remembers your previous settings.
Troubleshooting If the Disconnect Button Does Not Appear
If you cannot find Amazon Key in your Connected Services menu, check whether your myQ app is up to date. Open your phone's app store (Google Play or Apple App Store), search for myQ, and tap Update if an update is available. Outdated app versions sometimes hide integration menus or display them differently.
If the update does not help, sign out of the myQ app completely and sign back in. Tap the menu icon, select Account or Profile, scroll to the bottom, and tap Sign Out. Then open the app again, sign in with your email and password, and return to Settings to look for Connected Services. This refresh often restores missing menu options.
If Amazon Key still does not appear, it may not be connected to your account. This can happen if the connection was never completed or if it expired. In that case, there is nothing to disconnect — Amazon Alexa already cannot control your myQ device. You can verify this by asking Alexa to control your door and confirming that it does not work.
Disconnecting Amazon Key from the Amazon Side
You can also disconnect myQ from Amazon's side instead of from the myQ app. Open the Alexa app on your phone, tap the menu icon (three horizontal lines), and select Settings. Tap Connected Home or Smart Home, then look for myQ in the list of connected devices or services. Tap it and select Forget, Disable, or Remove.
Disconnecting from the Alexa app produces the same result as disconnecting from myQ — Alexa will no longer control your door. However, disconnecting from myQ is usually faster because it is a single menu. If you use both apps and want to be thorough, you can disconnect from both sides, though disconnecting from one is sufficient.
Frequently Asked Questions
Will disconnecting Amazon Key delete my myQ account?
No. Disconnecting Amazon Key only removes the connection between myQ and Amazon Alexa. Your myQ account, devices, and all settings remain unchanged. You can still use the myQ app to control your door, and you can reconnect Amazon Key whenever you want.
Can I disconnect Amazon Key from just one device if I have multiple doors?
No. Amazon Key is an all-or-nothing connection in myQ. When you disconnect it, Alexa loses access to all of your myQ devices. If you want Alexa to control only some of your doors, you would need to use Amazon's device-level permissions in the Alexa app, which may limit Alexa's access to specific devices depending on your setup.
What if I disconnect Amazon Key but Alexa can still control my door?
This usually means the disconnection did not complete. Try disconnecting again, making sure you see a confirmation message. If it still does not work, restart both the myQ app and the Alexa app, then try disconnecting once more. If the problem persists, contact myQ support for help.
Does disconnecting Amazon Key affect Google Home or Apple HomeKit?
No. Amazon Key is a separate integration from Google Home and Apple HomeKit. Disconnecting Amazon Key does not affect those connections. You can disconnect Amazon while keeping Google Home and Apple HomeKit active, or vice versa.
How long does it take for the disconnection to take effect?
The disconnection is when ready. Once you confirm the removal in the myQ app, Alexa will no longer be able to control your door. You do not need to wait for anything to sync or update.