Where to Redeem Your Domino's Gift Certificate

You can use a Domino's gift certificate at any Domino's location in the United States, whether you order in person, by phone, or online. The method you choose determines how you enter the certificate number.

If you have a physical certificate card, look for a 16-digit code printed on the back. This number is what you'll need to provide. Some certificates come as digital codes sent to your email instead — these work the same way but you won't have a physical card to carry.

Key Takeaways

  • Physical Domino's gift certificates have a 16-digit code on the back that you enter during checkout, either online or by phone.
  • Digital gift certificates sent by email contain the same code and work identically to physical cards.
  • Online ordering requires you to enter the code in a "promo code" or "gift certificate" field before you pay.
  • Phone and in-person orders require you to give the 16-digit number to the employee taking your order.
  • The certificate balance covers your food total, but you pay separately for delivery fees and taxes unless the certificate terms state otherwise.

Redeeming Online Through the Domino's Website or App

Start by building your order on dominos.com or the Domino's mobile app. Add items to your cart, select your delivery or pickup option, and proceed to checkout. Do not pay yet.

On the payment page, look for a field labeled "Promo Code," "Gift Certificate," or "Redeem a Gift Card." Click or tap that field and enter your 16-digit certificate code. The system will verify the code and show your remaining balance. The certificate amount will subtract from your total automatically.

If your order costs more than your certificate balance, you'll pay the difference using a credit card, debit card, or other payment method. If your order costs less, the remaining balance stays on the certificate for future orders.

Redeeming by Phone or In Person

When you call your local Domino's to place an order, tell the employee you want to pay with a gift certificate. Have your 16-digit code ready and read it to them clearly. They will enter it into their system and confirm the balance.

If your order exceeds the certificate balance, the employee will ask for another payment method for the difference. For in-person orders at the counter, the process is identical — provide the code, and the cashier will ring it in before asking for payment on any remaining balance.

What the Certificate Does and Doesn't Cover

A Domino's gift certificate covers the cost of food items — pizzas, sides, desserts, and drinks. The certificate balance applies to your subtotal before taxes and delivery fees are added.

Delivery fees and taxes are charged separately and must be paid with another payment method unless your certificate's terms specifically state otherwise (some promotional certificates do cover delivery). If you pick up your order instead of having it delivered, you avoid the delivery fee but still pay sales tax on the food.

Checking Your Certificate Balance

To see how much money remains on your certificate, visit dominos.com and look for a "Check Gift Card Balance" link, usually found in the footer or help section. Enter your 16-digit code and the website will display your current balance.

You can also call your local Domino's and provide the code to an employee, who can look it up in their system. Checking your balance does not use any of the money — it straightforward shows you what's available.

Common Mistakes to Avoid

Do not assume the entire certificate covers delivery and tax. Many customers are surprised to learn they owe money at checkout because they didn't account for these charges. Budget your order so the food subtotal stays within your certificate balance.

If you have a physical certificate, keep the code in a safe place. Once the code is used, the certificate is spent — there's no way to recover it if you lose the card. Take a photo of the back of the card as a backup.

When entering the code online, type it carefully. A single wrong digit will cause the system to reject it. If you receive an error message, double-check that you've entered all 16 digits correctly and that there are no extra spaces.

What to Do If Your Certificate Doesn't Work

If the code is rejected during checkout, first verify you've entered all 16 digits correctly with no spaces or typos. Try entering it again, character by character.

If it still doesn't work, the certificate may have already been used, may be expired, or may be damaged. Call your local Domino's with the code and ask an employee to check the status in their system. They can tell you whether the balance is zero, whether the certificate has expired, or whether there's a technical issue preventing it from working. If the certificate was a gift and you believe it should have a balance, contact the person who gave it to you to verify the code is correct.

Frequently Asked Questions

Can I use a Domino's gift certificate for online orders?

Yes. Enter the 16-digit code in the "Promo Code" or "Gift Certificate" field during checkout on dominos.com or the app. The balance will subtract from your total before you pay for any remaining amount.

What happens if my order is less than the certificate balance?

The unused balance stays on the certificate. You can use it for future orders at any Domino's location. There's no expiration on the remaining balance unless the original certificate terms specified one.

Do I have to use the entire certificate at once?

No. You can split the balance across multiple orders. Each time you use the code, only the amount of that order is deducted. The remaining balance is available for your next purchase.

Can I combine a gift certificate with other coupons or promotions?

This depends on Domino's current policy and the specific promotion. Some coupons and promotions cannot be combined with gift certificates. During checkout, the system will tell you if a conflict exists. Call your local store if you're unsure whether a specific deal can be used together with your certificate.

What if I received a digital gift certificate but never got the email?

Check your spam or promotions folder. If you still can't find it, contact the person or business that sent it and ask them to resend the code. They may have the option to resend it to a different email address or provide the code directly.