Cancel a Guitar Center Order by Phone or Online Within 30 Days

Guitar Center lets you cancel most orders within 30 days of purchase. The fastest way is to call their customer service line at 1-800-444-1391 during business hours — they can process the cancellation when ready and issue a refund to your original payment method. If you ordered online, you can also log into your account, find the order in your purchase history, and select the cancel option if it is still available.

The 30-day window starts from the order date, not the delivery date. If you are past that window, you will need to return the item instead, which involves a different process. Orders that have already shipped or been delivered cannot be cancelled through the standard cancellation route.

Key Takeaways

  • Call 1-800-444-1391 to cancel an order by phone; this works for most orders placed within the last 30 days.
  • Log into your Guitar Center account online and check your order history to see if a cancel button appears next to your order.
  • Cancellations issued before an item ships will refund to your original payment method within 3 to 5 business days.
  • Orders that have already shipped must be returned instead of cancelled, and you will receive a prepaid shipping label.
  • In-store purchases cannot be cancelled online; you must return to the store with your receipt within the return window.

Check Your Order Status Before Calling

Before you contact customer service, log into your Guitar Center account and pull up the order. Look at the status line — if it says "Processing" or "Pending," the order has not shipped yet and can likely be cancelled. If it says "Shipped" or "Out for Delivery," the cancellation window has closed and you will need to refuse the delivery or return the item once it arrives.

Having your order number ready when you call will speed up the process. You can find it in your confirmation email or in the order history section of your account. If you paid with a credit card, have the last four digits handy as well.

What Happens to Your Refund

Refunds for cancelled orders go back to the payment method you used at checkout. If you paid with a credit card, the refund appears as a credit on your statement within 3 to 5 business days. If you used a debit card, the timeline may be slightly longer because your bank has to process the reversal.

Guitar Center does not issue refunds as store credit or gift cards for cancellations — the money returns to your original source. If you used PayPal or another third-party payment service, the refund goes to that account first, and you may need to transfer it to your bank from there.

Orders That Have Already Shipped

If your order has already left the Guitar Center warehouse, you cannot cancel it. Instead, you have two options: refuse delivery when the package arrives, or accept it and return it. Refusing delivery is simpler if you will not be home — the carrier will attempt delivery, and you can mark the package as refused. It will be sent back to Guitar Center automatically.

If the package is already in your hands, you can start a return through your account or by calling customer service. Guitar Center will email you a prepaid shipping label. Pack the item securely, drop it off at any UPS location, and your refund will process once the warehouse receives and inspects the return.

In-Store Purchase Cancellations

If you bought the item in a Guitar Center store and want to cancel, you cannot do it online or by phone. You must return to the same store with your receipt within 30 days of purchase. Bring the item in its original condition and packaging if possible — the staff will process the return or cancellation at the register.

Some in-store purchases, particularly clearance or final-sale items, may not be returnable. Check your receipt for any notation about the return policy for that specific item. If you have questions about whether your purchase is returnable, call the store directly before making the trip.

Special Cases and Exceptions

Certain items have different cancellation rules. Used or open-box items, clearance merchandise, and items marked as final sale cannot be cancelled and must be returned through the standard return process instead. Custom orders or special orders placed through a store associate may have longer cancellation windows or different terms — ask at the time of purchase.

If you ordered a bundle or package deal, cancelling one item in the bundle may not be possible; you may have to cancel the entire order. Contact customer service to confirm before you proceed, because some bundles are locked together in the system.

Frequently Asked Questions

Can I cancel my order if it has already been delivered?

No, but you can return it. Once an order is delivered, you have 30 days from the delivery date to start a return. Log into your account, find the order, and select the return option. Guitar Center will email you a prepaid shipping label. Pack the item securely and drop it off at any UPS location.

What if I do not remember my account password?

Go to the Guitar Center login page and click "Forgot Password." Enter the email address associated with your account, and Guitar Center will send you a reset link. You can then log in and check your order status. If you still cannot access your account, call customer service and they can look up your order using your phone number or email.

Do I have to pay a restocking fee if I cancel?

No restocking fee applies to cancellations made before an order ships. If you cancel within the 30-day window and the item has not left the warehouse, you receive a full refund with no deductions. Restocking fees only explore to returns of items you have received and used.

How long does it take to get my refund after I cancel?

Refunds process within 3 to 5 business days after the cancellation is confirmed. The time depends on your bank or credit card company — some process reversals faster than others. If you do not see the refund after a week, contact customer service with your order number and they can check the status.

Can I cancel part of an order and keep the rest?

It depends on how the order was placed. If you ordered multiple items in a single transaction, you may be able to cancel individual items. If the items are bundled or part of a package deal, you may have to cancel the entire order. Call customer service at 1-800-444-1391 to ask about your specific order.