Order a replacement card through the Cash App

To replace your Cash App card, open the Cash App on your phone and tap the Cash Card icon at the bottom of the screen. It looks like a small card symbol. From there, tap "Card Settings" and then select "Order a New Card." Cash App will ask you to confirm your address and let you choose whether you want a standard card or a custom design.

The replacement card ships to the address on file in your Cash App account. Standard cards arrive in 7 to 10 business days. Custom designs take longer — usually 10 to 14 business days. Cash App charges $2.50 for a replacement card, though the first card you order is free.

While you wait for the new card, your old card stops working when ready after you request the replacement. If you need to make purchases right away, you can use the digital Cash Card in Apple Pay or Google Pay while the physical card is in transit.

Key Takeaways

  • Open Cash App, tap the Cash Card icon, select Card Settings, and choose Order a New Card to start the replacement process.
  • Replacement cards cost $2.50 and arrive in 7 to 10 business days for standard designs or 10 to 14 days for custom designs.
  • Your old card stops working as soon as you request a replacement, so set up your digital Cash Card in Apple Pay or Google Pay first if you need to spend money when ready.
  • The new card ships to the address currently saved in your Cash App account, so update your address before ordering if you have moved.

Update your address before ordering if you have moved

Cash App sends your replacement card to the address stored in your account. If you have moved since you set up your Cash App, update your address first so the card reaches you. Tap your profile icon in the top left corner, then tap "Personal." Select "Address" and enter your current street address, city, state, and ZIP code.

After you save the new address, wait a few minutes for the system to process the change before you order your replacement card. If you order before the address updates fully, the card may ship to your old location.

What to do if your card was lost or stolen

If your Cash App card was lost or stolen, order a replacement right away through the steps above. The old card stops working when ready, so no one can use it after you request the replacement. You do not need to contact Cash App support first — the replacement process handles the deactivation automatically.

If you are worried that someone used your card before you noticed it was missing, check your transaction history in the Cash App. Scroll through your recent activity and look for purchases you did not make. If you see unauthorized charges, tap the transaction, then tap "Report an Issue" and describe what happened. Cash App will review the charge and may refund you.

Reorder a card if it arrives damaged

Sometimes a card arrives bent, cracked, or with printing errors that make it hard to read. If this happens, you can order another replacement at no extra charge. Open Cash App, go to Card Settings, and tap "Order a New Card" again. This time, select the option that says your card arrived damaged. Cash App will not charge the $2.50 fee for damage replacements.

Keep the damaged card until the new one arrives, in case Cash App asks you to return it. Most of the time they do not, but having it on hand makes the process faster if they do.

Add your new card to your phone's digital wallet

Once your replacement card arrives, you can add it to Apple Pay, Google Pay, or Samsung Pay so you can tap to pay at stores without carrying the physical card. In Cash App, tap the Cash Card icon and look for the option to add to Apple Pay or Google Pay. Follow the prompts to verify your identity, and the card will appear in your digital wallet within a few minutes.

Adding your card to a digital wallet is optional, but it is useful if you want to pay without pulling out your physical card. The digital version works at the same stores and has the same spending limits as the physical card.

Troubleshoot if your replacement card does not arrive

If your replacement card does not arrive within the expected timeframe, first check that the address in your Cash App account is correct. Open your profile, tap Personal, and verify your address matches where you are living. If the address is wrong, the card may have shipped somewhere else.

If the address is correct and your card still has not arrived after 14 business days, contact Cash App support. Tap your profile icon, scroll down to "Support," and select "Cash Card." Describe the issue and include the date you ordered the replacement. Cash App support can check the shipping status and send a new card if the first one was lost in transit.

Frequently Asked Questions

Can I use my old Cash App card while I wait for the replacement?

No. Your old card stops working as soon as you request a replacement. If you need to spend money while waiting for the new card to arrive, use your digital Cash Card in Apple Pay or Google Pay instead. Both work at the same stores and have the same limits as the physical card.

What if I ordered a replacement but changed my mind?

Once you order a replacement card, you cannot cancel the order through the app. Contact Cash App support through your profile, tap Support, and select Cash Card. Explain that you want to cancel the replacement order. Support can stop the shipment if the card has not left the warehouse yet, but if it has already shipped, you will receive it and can choose not to set up it.

Do I get a new card number when I replace my card?

Yes. Your replacement card has a new card number, expiration date, and CVV. Any subscriptions or recurring payments linked to your old card number will stop working. You will need to update those services with your new card number after the replacement arrives.

How much does it cost to replace a Cash App card?

Replacement cards cost $2.50 each. The only exception is if your card arrived damaged — damage replacements are free. Your first Cash App card is also free when you order it for the first time.

Can I choose a different design for my replacement card?

Yes. When you order a replacement, Cash App lets you pick a standard design or create a custom design with your own image. Custom designs take 10 to 14 business days instead of 7 to 10, and both cost $2.50 unless the card was damaged.