The fastest way to reach Samsung Cloud
Samsung Cloud is built into most Samsung phones and tablets. You reach it through the Settings app on your device — look for "Accounts and backup" or "Cloud and accounts," then tap "Samsung Cloud." On a computer, you go to the Samsung Cloud website at samsungcloud.com and sign in with your Samsung account.
You need a Samsung account to use Samsung Cloud. If you do not have one, you can make one for free during the sign-in process on your phone or at the website. The account is separate from your Google account, though many Samsung users have both.
Key Takeaways
- On a Samsung phone or tablet, open Settings, find "Accounts and backup" or "Cloud and accounts," and tap Samsung Cloud to see what you have stored.
- On a computer, visit samsungcloud.com and sign in with the same Samsung account you use on your phone.
- You can back up photos, videos, contacts, calendar events, and some app data automatically or manually from your device settings.
- Samsung Cloud gives you free storage for contacts and calendar data, but photos and videos use your paid storage plan if you have one.
- If you do not have a Samsung account yet, you can create one for free when you first try to sign in.
Accessing Samsung Cloud on your phone or tablet
Open the Settings app on your Samsung device. Scroll down and look for a section called "Accounts and backup," "Cloud and accounts," or sometimes just "Accounts" — the exact name varies by phone model and Android version. Tap it.
Inside that section, you should see "Samsung Cloud" listed. Tap it. If you are not signed in yet, the screen will ask you to sign in with your Samsung account. Enter your email address and password, then tap "Sign in." If you do not have a Samsung account, tap "Create account" and follow the steps to make one.
Once you are signed in, you will see what data you have stored in Samsung Cloud — usually photos, videos, contacts, and calendar events. You can also see how much storage you are using and what your plan includes.
Accessing Samsung Cloud on a computer
Go to samsungcloud.com in any web browser. You will see a sign-in page. Enter the email address and password for your Samsung account, then click "Sign in."
After you sign in, you can view your photos, videos, contacts, and calendar events from your computer. You can also read files to your computer or delete items you no longer want. The website works the same way whether you are using Windows, Mac, or Linux.
If you forget your Samsung account password, click "Forgot password?" on the sign-in page. Samsung will send you a link to reset it through the email address you used to create the account.
Setting up automatic backup
To back up your data automatically, go back to Settings on your phone, find Samsung Cloud, and look for "Backup" or "Auto backup." Turn this on. Your phone will then back up your contacts, calendar, and some app data whenever it is connected to Wi-Fi and plugged in.
Photos and videos are usually not included in automatic backup unless you turn on photo backup separately. Look for "Photos" or "Gallery" in the Samsung Cloud settings and toggle it on if you want pictures backed up automatically.
Automatic backup happens in the background and does not slow down your phone. You can turn it off anytime by going back to the same settings and toggling it off.
Understanding Samsung Cloud storage limits
Samsung Cloud gives you free storage for contacts, calendar events, and some app data. This free storage does not run out — you can store as many contacts and calendar events as you want.
Photos and videos are different. If you have a Samsung phone, you may have gotten free photo storage as part of your purchase, but this usually expires after a set time. Once it expires, photos and videos use paid storage. You can buy more storage through the Samsung Cloud app, or you can choose not to back up photos and videos at all.
You can see exactly how much storage you are using by opening Samsung Cloud on your phone and looking at the storage meter at the top of the screen.
What to do if you cannot sign in
If you enter your password and get an error message, first check that you are typing your email address and password correctly. Passwords are case-sensitive, so make sure Caps Lock is not on.
If you still cannot sign in, try resetting your password. On the sign-in page, click or tap "Forgot password?" and follow the steps. Samsung will send a reset link to the email address you used to create your account. Check your spam folder if you do not see the email in your inbox.
If you are still stuck, you can contact Samsung support through their website. They can help you recover your account or troubleshoot sign-in problems.
Moving between devices
If you get a new Samsung phone, you can restore your backed-up data to it. During the initial setup when you first turn on the new phone, you will be asked if you want to restore from Samsung Cloud. Sign in with the same Samsung account you used on your old phone, and your contacts, calendar, and backed-up app data will transfer over.
Photos and videos do not restore automatically during setup on most phones. You can read them manually from samsungcloud.com on your computer, or you can turn on photo backup on your new phone and wait for it to sync.
Frequently Asked Questions
Do I need a Samsung account to use Samsung Cloud?
Yes. You need a Samsung account to sign in and use Samsung Cloud. You can create one for free if you do not have one already. It is different from a Google account, though many people have both.
Can I access Samsung Cloud from an iPhone or non-Samsung Android phone?
No. Samsung Cloud is designed for Samsung devices only. If you switch to a different brand of phone, you will not be able to access Samsung Cloud from that device, though you can still view your data at samsungcloud.com on a computer.
What happens to my data if I do not pay for extra storage?
Your contacts and calendar events stay backed up for free. Photos and videos stop being backed up once your free storage expires or runs out. Data you already backed up stays in Samsung Cloud, but new photos and videos will not be added unless you buy more storage or turn off backup.
Can I delete data from Samsung Cloud without deleting it from my phone?
Yes. You can delete items from Samsung Cloud through the website at samsungcloud.com or through the Samsung Cloud app on your phone. Deleting from Samsung Cloud does not delete the original file from your device — only the backed-up copy in the cloud.
How do I turn off Samsung Cloud completely?
Go to Settings on your phone, find Samsung Cloud, and turn off all backup options. You can also sign out of your Samsung account in the Accounts section of Settings. Your data will stay in Samsung Cloud, but your phone will stop backing up new information.