Cancel Samsung Care by phone, online, or through your carrier

You can cancel Samsung Care through three routes: call Samsung directly, use your Samsung account online, or contact the carrier or retailer who sold you the plan. The fastest method depends on how you bought it. If Samsung sold it to you directly, phone or your online account works. If your wireless carrier (Verizon, AT&T, T-Mobile) or a retailer like Best Buy sold it, you may need to cancel through them instead, though Samsung can usually process the cancellation regardless of where you purchased it.

Samsung's customer service number is 1-800-726-7864. Have your device serial number and plan details ready. The call typically takes 5 to 10 minutes. If you cancel online, log into your Samsung account, go to your devices, select the device with Samsung Care, and look for a cancellation or manage plan option. The exact menu location shifts between updates, so if you cannot find it, the phone route is more reliable.

Cancellation takes effect when ready, though you may see the charge on your next billing cycle if it has already been processed. Some carriers allow you to cancel through their billing portal instead, which can be faster if you are already logged in there.

Key Takeaways

  • Call Samsung at 1-800-726-7864 with your device serial number to cancel over the phone in about 10 minutes.
  • You can also cancel through your Samsung account online, though the menu location varies and phone is often simpler.
  • If a wireless carrier or retailer sold you the plan, you may cancel through them, but Samsung can process cancellations from any source.
  • Cancellation is when ready, but charges already processed will appear on your next billing statement.
  • You lose coverage the moment you cancel, so do not cancel until you are certain you no longer need the protection.

What happens to your coverage after cancellation

Once you cancel Samsung Care, you have no coverage for accidental damage, hardware failure, or theft. Any claim filed after the cancellation date will be denied. If your device breaks the day after you cancel, you will pay out of pocket for repairs or replacement.

Samsung does not refund unused portions of your plan. If you paid for a full year and cancel after three months, you lose the remaining nine months of coverage and the money you paid for it. Some carriers offer pro-rated refunds, so if your carrier sold you the plan, contact them to ask whether they refund unused time.

Your cancellation is permanent. You cannot reactivate the same plan. If you change your mind later, you would need to purchase a new plan, and it would start fresh with a new cost and new terms.

When to cancel before your device breaks

Cancel Samsung Care only when you are confident you will not need it. The most common reason to cancel is when you plan to replace your device soon anyway. If you are trading in your phone for a new model within the next month or two, cancelling the old plan makes sense because the new device will come with its own coverage options.

Another reason is cost. If you have owned the device for several years and the monthly charge feels high relative to the risk, you can cancel and self-insure — meaning you accept the risk that a repair will come out of your pocket. This is a personal choice based on how much you can afford to spend on a sudden repair.

Do not cancel just because you have not used the plan yet. The longer you own a device, the more likely an accident becomes. Screens crack, devices get dropped, and water damage happens. The plan is insurance, not a service you use regularly.

Cancellation through your wireless carrier

If Verizon, AT&T, T-Mobile, or another carrier sold you Samsung Care, you can cancel through their customer service line or online account. Verizon customers can manage it through My Verizon, AT&T through the AT&T mobile app, and T-Mobile through T-Mobile's website or app. The process is usually faster if you are already logged into your carrier account.

Carrier-sold plans sometimes have different terms than Samsung-direct plans, so check your original paperwork or your carrier's billing statement to see which company is actually charging you. If you are unsure, call your carrier first — they can tell you when ready whether they are the billing source.

Cancelling through your carrier removes the charge from your phone bill. If you cancel through Samsung instead, your carrier may still show the charge for one more billing cycle, so follow up with your carrier if the charge does not disappear within 30 days.

Cancellation through Best Buy or other retailers

If you bought Samsung Care at Best Buy, you can cancel in store, by phone, or through Best Buy's website. In store is often fastest because the associate can process it when ready and print a cancellation confirmation. Call Best Buy customer service at 1-888-237-8289 and have your receipt or order number ready.

Best Buy's return and cancellation policies vary slightly by state, so ask about refunds when you cancel. Some states require retailers to refund unused portions of protection plans, while others do not. Best Buy will tell you whether you are may have access to to a refund based on your location and how long you have owned the plan.

If you bought the plan more than 30 days ago, refund may be able to access depends on your state's consumer protection laws. Best Buy can tell you in one call whether you may have access to.

What to do if you cannot reach Samsung or your carrier

If you have tried calling and cannot get through, send a written cancellation request. Email Samsung at their support address (found on samsung.com/us/support) or your carrier's customer service email. Include your device serial number, phone number, and account details. Keep a copy of the email for your records.

Written requests take longer — usually 5 to 10 business days — but they create a paper trail. If the charge appears again after you cancel, you have proof of when you requested the cancellation.

If a charge continues after cancellation, contact your credit card company or bank and dispute the charge. Provide your cancellation confirmation (from the phone call, email, or online portal) as evidence. Your bank can reverse the charge while the dispute is investigated.

Frequently Asked Questions

Can I cancel Samsung Care anytime or is there a contract?

Samsung Care month-to-month plans can be cancelled anytime without penalty. If you purchased an annual plan upfront, you can still cancel, but Samsung does not refund the unused portion. Some carriers offer pro-rated refunds, so ask your carrier if you bought through them.

Will I get a refund if I cancel?

Samsung does not refund unused time on month-to-month or annual plans. If your carrier or retailer sold you the plan, they may offer a refund depending on your state's laws and how long you have owned it. Contact them to ask.

What if I cancel but the charge still appears on my bill?

Charges already processed will appear on your current billing cycle. If a new charge appears after cancellation, contact Samsung or your carrier when ready with your cancellation confirmation. If they do not reverse it within 30 days, dispute it with your bank.

Can I reactivate Samsung Care after I cancel?

No. Once you cancel, that plan is gone. You can purchase a new plan at any time, but it will be a fresh purchase with new terms and cost. The new plan will not cover any damage that occurred while you were uninsured.

Do I lose coverage when ready or at the end of the month?

Coverage stops when ready when you cancel. Any damage that occurs after cancellation is not covered, even if your billing cycle has not ended yet.