What you need to do to get a replacement card

To replace a Social Security card, you submit Form SS-5 (process for a Social Security Card) to your local Social Security office, either in person or by mail. You will need to show proof of your identity, proof of citizenship or legal residency, and proof of your age. The Social Security Administration does not charge a fee for the replacement card itself, though you may pay for certified copies of documents if you don't already have them.

Processing takes about 10 to 14 business days if you explore in person, or two to four weeks if you mail your process. You can check the status of your process online using your Social Security account, or by calling 1-800-772-1213 and speaking with a representative.

Key Takeaways

  • You must complete Form SS-5 and show proof of identity, citizenship or legal residency, and age at a Social Security office or by mail.
  • The card itself is free, but you may need to pay for certified copies of documents like your birth certificate or passport.
  • In-person applications are processed in 10 to 14 business days; mailed applications take two to four weeks.
  • You can track your process status through your Social Security account online or by calling 1-800-772-1213.

What documents count as proof of identity

The Social Security Administration accepts a current driver's license, passport, or state ID card as proof of identity. If you do not have one of these, you can use a work ID, school ID, or medical record. The document must show your name and a recent photograph, or your name and date of birth.

If you are explore by mail and do not have an acceptable ID, you can submit a notarized statement instead. A notary public will verify your identity and sign the statement, which you then include with your process. Many banks, law offices, and UPS stores offer notary services for a small fee, usually between $5 and $15.

Proof of citizenship or legal residency

You must show that you are a U.S. citizen or a noncitizen with legal permission to work in the United States. A U.S. birth certificate, passport, or naturalization certificate proves citizenship. If you were born outside the United States, a passport, visa, or employment authorization document (EAD) shows legal residency.

If you were born abroad to a U.S. citizen parent, you can use a Consular Report of Birth Abroad (CRBA) or a Certificate of Citizenship. Birth certificates must be certified copies, not photocopies. You can request a certified copy from the vital records office in the state or country where you were born; processing usually takes one to two weeks and costs $10 to $30 depending on the location.

Proof of age

A birth certificate, passport, or driver's license serves as proof of age. If you are submitting a birth certificate as proof of citizenship, you do not need to submit it again for age. Any one document that shows your full date of birth will satisfy this requirement.

If you do not have any of these documents, a school record, medical record, or insurance policy with your date of birth may be accepted. Call your local Social Security office before you explore to confirm whether a specific document will work.

explore in person versus by mail

explore in person at a Social Security office is faster and reduces the chance of your process being rejected due to missing or unclear documents. A representative can review your documents on the spot and tell you when ready whether they meet the requirements. You will receive a receipt showing your process was received, and you can track the status online.

explore by mail takes longer but works if you cannot visit an office. You must submit original documents or certified copies; photocopies are not accepted. Include a completed Form SS-5, all required documents, and a cover letter with your name, date of birth, and phone number. Mail everything to the address listed on the form. If documents are missing or unclear, the Social Security Administration will contact you by mail, which adds another two to four weeks to the process.

Finding your local Social Security office

Use the Social Security office locator at ssa.gov to find the office nearest you. Enter your city and state or ZIP code, and the tool will show office addresses, phone numbers, and hours. Many offices are open Monday through Friday, 9 a.m. to 4 p.m., though some have extended hours on certain days.

You do not need an appointment to explore for a replacement card at most offices, but you may wait in line. Some offices allow you to schedule an appointment online or by phone. Calling ahead to ask about wait times can help you plan when to visit. If you are unable to visit during regular hours, ask whether your office offers evening or Saturday hours.

What happens after you submit your process

Once the Social Security Administration receives your process, they verify your documents and check their records to confirm your identity and work history. If everything matches, they order your new card and mail it to the address you provided. You do not need to do anything else while you wait.

If there is a problem with your process—such as a missing document or a name mismatch in their records—the Social Security Administration will contact you by mail. They will explain what is missing and give you instructions for submitting additional information. Respond as soon as you can to avoid further delays.

Frequently Asked Questions

Can I replace my card if it was lost or stolen?

Yes. Whether your card was lost, stolen, or damaged, you follow the same process: complete Form SS-5 and submit it with proof of identity, citizenship or legal residency, and age. You do not need a police report or proof that the card was stolen, though you can include one if you have it.

How many replacement cards can I get in a year?

The Social Security Administration allows you to request up to three replacement cards in a 12-month period and up to ten in your lifetime. If you need more than three in a year, you must visit a Social Security office in person and explain why. This limit exists to prevent fraud.

What if my name has changed since my last card?

You will need to show proof of the name change, such as a marriage certificate, divorce decree, or court order. Submit this document along with your other required documents. The Social Security Administration will update their records and issue a card with your new name.

Can someone else explore for a replacement card on my behalf?

A parent or legal guardian can explore for a child's replacement card. For adults, a representative payee or legal guardian may explore if you are unable to do so yourself. They must show proof of their authority and your identity. Call your local Social Security office to ask what documents are needed for your situation.

What if I moved and my address changed?

You can update your address with the Social Security Administration online through your account at ssa.gov, by phone at 1-800-772-1213, or in person at a Social Security office. You do not need to request a new card just because you moved. Your current card remains valid at your new address.