IKEA sells replacement parts directly, but you have to know where to look and what information to have ready

IKEA replacement parts are available through their website, by phone, and in some cases in-store — but the process is not the same as ordering furniture. You cannot search for a part the way you search for a bookshelf. Instead, you need the product name and item number from your original purchase, then contact IKEA through the right channel. Most common parts — drawer fronts, shelves, legs, hinges, handles — are in stock and ship within a week or two. Some parts take longer or may be discontinued if the product is old.

The speed and cost depend on what broke and how old the furniture is. A replacement shelf for a current BILLY bookcase costs a few dollars. A leg for a discontinued table from five years ago may not exist at all, or may require a special order that takes weeks. IKEA does not always stock every part for every product, and they phase out old items regularly.

Key Takeaways

  • You need your product's item number (a four or five-digit code) to order a replacement part; find it on your receipt, assembly instructions, or the original product page.
  • The IKEA website parts section lets you search by product name and shows which parts are in stock and their cost before you contact anyone.
  • For parts not listed online, call IKEA customer service with your item number and a description of what broke; they can check if a part exists and order it for you.
  • Shipping costs vary but typically run $5 to $15 for small parts; in-store pickup is often cheaper or free if your location has stock.
  • Parts for discontinued products may not be available, and IKEA cannot always tell you this until you call with the item number.

Finding your product's item number

The item number is a four or five-digit code printed on your receipt, the assembly instructions, or the product label inside the furniture itself. If you bought the item in-store, check your receipt — it appears near the product name. If you bought online, log into your IKEA account, go to your order history, and the item number is listed there. If you no longer have the receipt or instructions, look for a label or sticker on the furniture itself, usually on the back or underside.

If you cannot find the item number, you can still search by product name on the IKEA website. Go to the parts section, type the product name (for example, "BILLY bookcase"), and browse the results. This works for current products but may not show discontinued items. Once you find your product, click on it to see which parts are available and their prices.

Ordering parts through the IKEA website

The IKEA website has a dedicated parts section where you can search by product name or item number. Go to IKEA.com, scroll to the footer, and look for "Parts & Accessories" or search "IKEA parts" directly. Type your product name or item number, and the site will show you what parts are available, their cost, and whether they are in stock at your location.

If the part you need appears in the search results, you can add it to your cart and check out like any other purchase. You can choose to have it shipped to your home or picked up at a nearby IKEA store. Shipping costs depend on the size and weight of the part; small items like handles or screws may ship for $5 to $10, while larger parts like shelves or drawer fronts may cost more. In-store pickup is often free or cheaper, so check that option first if you have a store nearby.

If the part does not appear in the online search, it may still exist but not be listed on the website. This is common for older products or less common parts. In that case, you will need to call IKEA customer service.

Calling IKEA customer service for parts not listed online

IKEA customer service can look up parts that do not appear on the website. Call the IKEA customer service number for your country (in the US, it is 1-888-888-4532). Have your item number and a clear description of what broke ready before you call. For example: "I need a replacement left side panel for the BILLY bookcase, item 20244" or "The drawer front on my MALM dresser cracked — I need a replacement."

The representative will search their system to see if the part is available. If it is, they can place an order for you over the phone and arrange shipping or in-store pickup. If the part is discontinued or no longer made, they will tell you that as well. Some parts can be ordered but take longer to arrive — anywhere from two weeks to a month — because they are made to order or shipped from a warehouse outside your region.

Keep your order number and tracking information once the part ships. Most replacement parts arrive within 7 to 14 days if they are in stock, or longer if they are special order.

What happens if your product is discontinued

If you bought your IKEA furniture more than five to ten years ago, the product may be discontinued and replacement parts may no longer be made. IKEA does not keep parts in stock indefinitely; once a product line ends, they eventually stop manufacturing components for it. When you call customer service with an old item number, they may tell you the product is no longer available and no parts can be ordered.

In that case, your options are limited. Some people find used parts on resale sites like eBay or Facebook Marketplace, though quality and fit are not may provide. You can also contact IKEA to ask if a newer product has compatible parts — sometimes a current shelf or leg will fit an older frame, though this is not common. If neither option works, you may need to replace the entire piece of furniture.

Replacement parts that are usually in stock

IKEA keeps most common parts in stock because they are frequently ordered. These include drawer fronts, shelves, legs, hinges, handles, and screws for popular current products like BILLY, MALM, KALLAX, and HEMNES. If you own one of these products and need a standard part, there is a good chance it is available online and can ship within a week.

Less common parts — like specific panels, backing boards, or parts for older or less popular products — are more likely to be out of stock or available only by special order. The website will tell you the stock status and expected delivery date before you buy, so you can decide whether to wait or look for an alternative.

Costs and shipping options

Replacement part costs vary widely depending on what you need. A single handle might cost $1 to $3. A shelf could be $5 to $15. A drawer front or side panel might be $10 to $30. Shipping adds to the total — typically $5 to $15 for small items, more for larger parts. If you order multiple parts at once, you may pay one shipping fee instead of separate fees for each item.

In-store pickup is often the cheapest option. If your local IKEA has the part in stock, you can pick it up for free or a small fee, usually within a day or two. You will receive an email when the part is ready. This also lets you see the part in person before you pay, which can be helpful if you are unsure whether it will fit or match your furniture.

Frequently Asked Questions

Can I return a replacement part if it does not fit?

IKEA replacement parts have the same return policy as regular furniture — you can return them within 365 days if they are unused and in original packaging. If you have already installed the part and it does not fit, contact customer service to explain the issue; they may make an exception, but it depends on the reason and the condition of the part.

What if I do not know the exact name of the part I need?

Describe what broke and where it is located on the furniture. For example, "the wooden piece that holds the drawer in" or "the metal bracket on the back." Customer service can usually figure out what you need from a description and your item number. Having a photo of the broken part helps too.

Do I need my receipt to order a replacement part?

No, you do not need a receipt. You only need the product item number, which you can find on the furniture itself, in your IKEA account order history, or by searching the product name on the website. The receipt makes it faster, but it is not required.

How long does it take to get a replacement part?

If the part is in stock and you choose shipping, expect 7 to 14 days for delivery. In-store pickup is usually faster — often within one or two days. Special order parts or discontinued items can take two to four weeks or longer. The website or customer service will give you an estimated delivery date when you order.

Can I buy replacement parts for furniture I did not buy from IKEA?

No. IKEA only sells replacement parts for IKEA furniture. If you need parts for another brand, you will need to contact that manufacturer directly or look for third-party suppliers that make compatible parts.