Where to reach Black and Decker for parts
Black and Decker has three main ways to reach their parts department: phone, their website parts lookup tool, and email. The fastest route is usually their phone line at 1-800-544-6986, where a representative can identify your tool model and tell you which parts are in stock. Have your tool's model number ready—it's printed on a label on the tool itself, usually near the motor or handle.
If you prefer to search on your own first, visit blackanddecker.com and look for "Parts & Accessories" in the main navigation. You can enter your tool's model number into their parts finder, which shows diagrams of your specific model with part numbers and current availability. This method works well if you know exactly which part failed or if you want to check pricing before calling.
For email inquiries, Black and Decker accepts parts requests through their general customer service form on their website, though response times are typically three to five business days. Phone contact is faster if you need the part within a week.
Key Takeaways
- Call 1-800-544-6986 with your tool's model number to speak directly with someone who can confirm part availability and pricing.
- The model number is printed on a label attached to your tool, usually near the motor or on the handle.
- Black and Decker's website parts finder at blackanddecker.com lets you search by model number and see exploded diagrams showing each part.
- Parts can be ordered directly through their website, by phone, or shipped to you within one to two weeks depending on stock.
- Keep your receipt or tool documentation handy—some parts require proof of purchase for warranty coverage.
Finding your tool's model number
The model number is essential for ordering the right part. On most Black and Decker power tools, it appears on a white or yellow label stuck to the body of the tool. Check the side of the motor housing first, then the handle, then the base plate if it's a stationary tool like a drill press or table saw.
If the label is worn or missing, look inside the battery compartment (for cordless tools) or check any paperwork that came with the tool. The model number is usually a combination of letters and numbers, like "DCD771C2" or "BL300." Write it down exactly as it appears—even one wrong digit will pull up a different tool in their system.
Using Black and Decker's online parts finder
Once you have the model number, go to blackanddecker.com and select "Parts & Accessories" from the top menu. Enter your model number in the search box. The site will display an exploded diagram of your tool with every component labeled and numbered.
Each part number in the diagram is clickable and shows the current price and stock status. Some parts are in stock for when ready shipment; others show "Special Order" with an estimated arrival date. You can add parts directly to your cart from this page and proceed to checkout, or note the part numbers to call and order by phone if you prefer to discuss options with a representative.
The diagram view is especially useful if you're not sure which part failed. For example, if your drill won't hold a bit, the diagram shows you the chuck assembly, the chuck key, and related components so you can identify the exact piece that needs replacement.
Ordering parts by phone
Call 1-800-544-6986 Monday through Friday, 8 a.m. to 5 p.m. Eastern time. Have your model number and a description of what's broken ready before you call. The representative will ask which part failed, confirm the part number, and tell you the cost and shipping time.
Most parts ship within three to five business days. Standard shipping typically takes five to seven business days after the part leaves the warehouse, so budget one to two weeks total. Expedited shipping is available for an additional fee if you need the part faster. The representative will also ask for your shipping address and payment method during the call.
If your tool is still under warranty, mention that when you call. Some parts are covered at no cost if the tool is within the warranty period, though you may need to provide proof of purchase or the original receipt.
Ordering parts through the website checkout
After you've added parts to your cart on blackanddecker.com, proceed to checkout. You'll enter your shipping address, select a shipping method, and provide payment information. The site accepts major credit cards and PayPal.
You'll receive an order confirmation email with a tracking number once your parts ship. Most orders arrive within the timeframe shown at checkout, though delays can happen during peak seasons or if a part is on backorder. If your order doesn't arrive within the stated window, contact customer service with your order number and they can investigate.
What to do if a part is out of stock
If the part you need shows "Out of Stock" on the website or the phone representative says it's unavailable, ask when it will be back in stock. Black and Decker restocks popular parts regularly, and many items return within two to four weeks. You can ask to be notified by email when the part is available again.
If the part is permanently discontinued (usually only for very old tools), the representative can sometimes suggest a compatible replacement part from a newer model. This doesn't always work, but it's worth asking. You can also search online retailers like Amazon or Home Depot, which sometimes stock Black and Decker parts independently, though prices may be higher than ordering directly.
Warranty coverage for replacement parts
Black and Decker covers defective parts under the tool's original warranty, which is typically two years from the date of purchase. If a part fails because of a manufacturing defect within that window, you may not have to pay for the replacement. You'll need to provide proof of purchase—the original receipt or a credit card statement showing the purchase date.
Wear parts like brushes, belts, and blades are sometimes excluded from warranty coverage because they're expected to wear out with normal use. When you call or order, ask whether the part you need is covered under warranty. If it is, the representative will walk you through the process, which usually involves mailing the tool to a service center or providing documentation of the defect.
Frequently Asked Questions
How long does it take to get a replacement part?
Standard shipping takes one to two weeks total—typically three to five business days for the part to ship from the warehouse, then five to seven business days for delivery. Expedited options are available for an additional fee and can cut this to five to seven days total. The exact timeframe appears at checkout before you complete your order.
Can I return a part if I ordered the wrong one?
Black and Decker accepts returns within 30 days of purchase if the part is unused and in original packaging. Contact customer service with your order number to start a return. You'll receive a prepaid shipping label and a refund once the part arrives back at their warehouse, usually within one to two weeks after they receive it.
What if I don't know my tool's model number?
Check the label on the tool itself first—it's almost always there. If it's missing or worn away, contact customer service at 1-800-544-6986 with a description of the tool and when you bought it. They can sometimes identify the model based on that information. You can also email a photo of the tool to their customer service email address listed on their website.
Do I need a receipt to order parts?
No. You only need the model number to order parts. A receipt is required only if you're claiming warranty coverage for a defective part, in which case you'll need to show the purchase date to prove the tool is still under warranty.
Can I order parts for a Black and Decker tool I bought at a store other than Black and Decker?
Yes. Parts are the same regardless of where you bought the tool. As long as you have the model number, you can order directly from Black and Decker or through any retailer that stocks their parts. Ordering directly from Black and Decker often has the widest selection and fastest availability.