Get a replacement card at the membership desk or online in minutes

You can replace a lost, stolen, or damaged Costco card by visiting any Costco warehouse and asking at the membership desk, or by ordering a replacement online through your Costco account. The in-warehouse route takes about five minutes and costs nothing if the card is still valid. The online route takes one to two business days for processing, then arrives by mail in five to seven business days.

You do not need to bring anything to the membership desk except your ID and the phone number or email associated with your account. If you order online, you will need access to your Costco.com login. Either way, your membership stays active while you wait for the replacement.

Key Takeaways

  • Visit the membership desk at any Costco warehouse with your ID to get a replacement card printed on the spot at no charge.
  • Order a replacement online through Costco.com by logging into your account, selecting your membership, and requesting a new card.
  • Online replacements take one to two business days to process and five to seven business days to arrive by mail.
  • Your membership remains active during the replacement process, so you can still shop using your phone number or email at checkout.
  • If your card was stolen, contact Costco to report it so no one else can use it.

Replace your card at the membership desk

Walk into any Costco warehouse and go directly to the membership desk, usually located near the entrance or customer service area. Tell the staff member your card is lost, stolen, or damaged. Bring a valid photo ID — a driver's license, passport, or state ID card all work.

The staff member will look up your account using your ID and the phone number or email on file. They will print a new card on the spot, which takes about two to three minutes. There is no charge for a replacement card as long as your membership has not expired. You can use the new card when ready.

If you do not remember the phone number or email tied to your account, the staff member can search by your name and address. Bring your ID and be ready to answer a security question about your account, such as the last four digits of the credit card you used to pay your membership fee.

Order a replacement card online

Go to Costco.com and log into your account using your email address and password. Click on "My Account" or "Membership" in the top menu, then look for an option that says "Replace Card" or "Order a New Card." Select this option and confirm your request.

Costco will process your order within one to two business days. The new card will be mailed to the address on file and should arrive in five to seven business days. You will receive an email confirmation with a tracking number once the card ships.

If you do not have a Costco.com account, you can create one using your email address. You will need to know your membership number or the phone number associated with your account to set it up. If you have trouble logging in, use the "Forgot Password" link on the Costco.com login page.

Shop while you wait for your replacement

Your membership stays active the moment you request a replacement, even if your physical card has not arrived yet. At checkout, give the cashier your phone number or email address instead of your card. The cashier will look up your account and ring up your purchase at member prices.

This works at any Costco warehouse, including the gas station. You can also use the Costco mobile app to show a digital version of your membership at checkout. Open the app, tap "My Account," and your membership barcode will appear on screen — the cashier can scan it just like a physical card.

Report a stolen card right away

If your card was stolen rather than lost, contact Costco as soon as you realize it is gone. Call the Costco membership desk at the warehouse closest to you, or call the main Costco customer service line at 1-800-992-2683. Tell them your card number (if you know it) and that it was stolen.

Costco will flag your card so no one else can use it. This protects you from someone else shopping on your membership. Your membership itself is not affected — you can still shop using your phone number or email, and your replacement card will work normally once it arrives.

What to do if your card is damaged

A damaged card — one with a cracked barcode, faded numbers, or a broken magnetic strip — can usually still be scanned at checkout. If the barcode does not scan, the cashier can manually enter your membership number or look up your account by phone number.

If you want a new card because yours is damaged but still readable, you can replace it the same way as a lost card: at the membership desk or online. There is no charge. Some members choose to wait until they are at the warehouse anyway, since the in-person replacement is when ready.

Frequently Asked Questions

Can I use my old card number while I wait for the replacement?

Your old card number stays active in the system, so you can use it at checkout if you have it. However, if the card is lost or stolen, it is safer to use your phone number or email instead. If your card was stolen, ask Costco to deactivate the old card number so no one else can use it.

Do I have to pay for a replacement card?

No. Replacement cards are free as long as your membership is still valid. You only pay a fee if you are renewing an expired membership at the same time.

What if I do not know my phone number or email on file?

Bring your ID to the membership desk and the staff member can look up your account by name and address. They can also update your contact information while they are printing your new card.

Can I get a replacement card mailed to a different address?

Online replacements are mailed to the address on file with your membership. To change your mailing address before ordering, log into Costco.com, go to "My Account," and update your address. If you need it mailed somewhere else, visit the membership desk in person and ask if they can help.

How long does it take to get a replacement if I order online?

Costco processes online orders within one to two business days, then mails the card. Delivery takes five to seven business days depending on your location. In-person replacements at the membership desk are when ready.