Get a replacement card in person at your warehouse or by phone in minutes

The fastest way to get a replacement Costco card is to visit your local warehouse with a photo ID. A Costco employee at the membership desk will print a new card on the spot, usually within five minutes. If you cannot visit in person, you can call Costco Member Services at 1-800-992-2683 and request a replacement card by mail, which typically arrives within one to two weeks.

You do not need to pay a fee for a replacement card if your original card was lost, stolen, or damaged. Costco treats the first replacement as part of your membership. If you need multiple replacements in a short period, Costco may charge a fee, but this is uncommon for a single replacement.

Key Takeaways

  • Visit your local Costco warehouse with a photo ID to get a replacement card printed when ready at the membership desk.
  • Call Costco Member Services at 1-800-992-2683 if you prefer a replacement mailed to you, which takes one to two weeks.
  • The first replacement card is free; Costco does not charge for lost, stolen, or damaged cards under normal circumstances.
  • You will need your membership number or the phone number associated with your account to request a replacement by phone.

Replacing your card at the warehouse

Walk into any Costco warehouse during operating hours and go directly to the membership desk, usually located near the entrance. Bring a valid photo ID such as a driver's license, passport, or state ID. Tell the employee you need a replacement card.

The employee will look up your membership using your ID and print a new card when ready. You can use the new card to shop that same day. This method works whether your card was lost, stolen, damaged, or worn out from regular use.

Requesting a replacement by phone or mail

Call Costco Member Services at 1-800-992-2683 during business hours. Have your membership number ready, or provide the phone number on your account. The representative will confirm your identity and address, then mail a replacement card to you.

Replacement cards sent by mail typically arrive within one to two weeks, depending on your location. If you need your card sooner, visiting the warehouse in person is your only option for when ready replacement. Some members choose the mail option if their nearest warehouse is far away or if they have a backup card they can use in the meantime.

What to do if your card is damaged but still readable

If your card is cracked, faded, or physically damaged but the barcode still scans at checkout, you can continue using it until you need a replacement. Costco will not force you to replace a working card.

However, if the barcode no longer scans or the card is falling apart, visit the membership desk or call Member Services. A damaged card that cannot be read at the register will prevent you from checking out, so replacing it sooner rather than later avoids frustration at the checkout line.

Using your membership number while waiting for a replacement

If you ordered a replacement by mail and need to shop before it arrives, you can provide your membership number at checkout instead of your physical card. Tell the cashier your number, and they can look it up in the system. This works at any Costco location.

If you do not remember your membership number, call Member Services at 1-800-992-2683 and they will provide it. You can also look it up on your Costco account online if you have set up a username and password on the Costco website.

Replacing a card for a household member

If someone on your membership account needs a replacement card, they can visit the warehouse with their own photo ID and request one at the membership desk. The primary member does not need to be present.

By phone, the primary account holder or the household member can call Member Services. The representative will confirm the household member's identity and mail the replacement to the address on file. Each household member can have their own card linked to the same membership account.

Frequently Asked Questions

Can I get a replacement card the same day I call?

Only if you visit your local warehouse in person. Phone replacements are mailed and take one to two weeks. If you need a card when ready, go to the membership desk with a photo ID.

What if I do not have a photo ID?

You will need a valid photo ID to get a replacement card at the warehouse. If you do not have one, call Member Services and request a replacement by mail instead. They may ask additional questions to confirm your identity over the phone.

Do I have to pay for a replacement card?

No. Your first replacement is free. Costco does not charge for lost, stolen, or damaged cards under normal circumstances. Repeated replacements in a short time may result in a fee, but this is rare.

Can I use my membership number instead of my physical card?

Yes. You can provide your membership number at checkout, and the cashier can look it up. This works while you wait for a replacement card to arrive by mail or if you have temporarily misplaced your card.

How long does a replacement card take by mail?

Replacement cards sent by mail typically arrive within one to two weeks, depending on your location and mail processing times. If you need your card sooner, visit the warehouse in person.