Getting a replacement Global Entry card after you lose yours

If your Global Entry card is lost or stolen, you can request a replacement through your trusted traveler account on the U.S. Customs and Border Protection (CBP) website. The process takes about two weeks, costs $20, and you keep your membership active during the wait. You do not need to reapply for the program itself—your membership continues until its original expiration date.

The fastest way is to log into your CBP trusted traveler account, find the card replacement option, and pay the fee online. CBP will mail the new card to the address on file. If you cannot access your account or need to speak with someone, you can call the CBP customer service line at 1-877-CBP-5511.

Key Takeaways

  • Log into your CBP trusted traveler account at trusted traveler.cbp.dhs.gov to request a replacement card without reapplying for membership.
  • The replacement fee is $20, paid online at the time you request the card.
  • A replacement card typically arrives by mail within two weeks of your request.
  • Your Global Entry membership remains active during the replacement period, so you can still use the program at airports if you have a temporary digital pass or your membership number.
  • If your card was stolen rather than lost, you may want to report it to CBP when you request the replacement.

Logging into your trusted traveler account

Go to trusted traveler.cbp.dhs.gov and sign in with the username and password you created when you enrolled in Global Entry. If you have forgotten your password, use the "Forgot Password" link on the login page to reset it. CBP will send a reset link to the email address associated with your account.

Once you are logged in, look for a section labeled "My Account," "Card Management," or "Replace Card"—the exact wording varies depending on when your account was created. Click on the option to request a replacement card. You will be asked to confirm your personal information and mailing address.

Paying the replacement fee and submitting your request

The replacement card costs $20. You will pay this fee online using a credit or debit card during the replacement request process. CBP does not refund this fee if you find your original card after submitting the request, so make sure your card is truly lost before you proceed.

After you submit your request and payment, CBP will send a confirmation email to the address on file. Keep this confirmation for your records. The email will include a reference number you can use if you need to check on your replacement card's status later.

What to do while you wait for your new card

Your Global Entry membership does not expire while your replacement card is being mailed. However, you will not have a physical card to present at airport kiosks during the two-week wait. Some airports allow you to use your membership number or a digital pass on your phone if you have the CBP Border Security Officer app installed, though this varies by location.

Before you travel, contact CBP at 1-877-CBP-5511 to ask whether your departure airport supports digital passes. If it does not, you may need to use the standard customs line instead of the Global Entry kiosk until your new card arrives.

If you cannot access your online account

If you have trouble logging in or do not remember creating a trusted traveler account, call CBP customer service at 1-877-CBP-5511. A representative can verify your identity and either help you reset your account access or process the replacement request over the phone. Have your passport number and the address where you want the card mailed ready when you call.

CBP's phone lines are typically busiest in the morning and early afternoon. Calling early in the day or later in the evening may mean shorter wait times.

Reporting a stolen card

If your card was stolen rather than lost, you can note this when you request the replacement. While CBP does not cancel Global Entry cards the way a credit card company cancels a card, reporting the theft creates a record in your account. This is useful if someone attempts to use your card number fraudulently, though Global Entry cards are primarily used in person at airport kiosks.

You do not need to file a separate police report for a stolen Global Entry card, but if your wallet or bag was stolen and contained other documents, you may want to report that theft to local police for your records.

Tracking your replacement card

After you submit your request, you can check the status of your replacement card by logging back into your trusted traveler account. The account will show whether your card is being processed, has shipped, or has been delivered. CBP does not send tracking numbers for the mail delivery, so you will not be able to track the package once it leaves CBP's facility.

If more than three weeks have passed and you have not received your card, call CBP customer service. They can confirm the mailing address and investigate whether the card was lost in transit. In rare cases, CBP will remail a replacement at no additional charge.

Frequently Asked Questions

Can I use my Global Entry membership while I wait for my replacement card?

Your membership stays active, but you cannot use the kiosk without a physical card or a digital pass. Some airports support the CBP mobile app for entry, but not all do. Call 1-877-CBP-5511 before you travel to confirm whether your airport allows digital passes.

What if I find my original card after I request a replacement?

CBP does not refund the $20 replacement fee once the request has been submitted. You can use whichever card arrives first. If both cards arrive, you can use either one—they will both work at airport kiosks.

Do I have to reapply for Global Entry if I lose my card?

No. Losing your card does not affect your membership. You only pay the $20 replacement fee and request a new card through your account. Your membership expiration date stays the same.

How long does it take to receive a replacement card?

CBP typically mails replacement cards within a few business days of your request, and delivery takes about two weeks total. In some cases it may take longer depending on mail delays, but three weeks is the outside estimate.

What if my address has changed since I enrolled?

Update your address in your trusted traveler account before you request the replacement card. Log in, find the account settings or profile section, and change your mailing address. The replacement card will be sent to the new address you enter.