Order a replacement card directly through the Cash App

You can order a replacement Cash App card from within the app itself. Open Cash App, tap the Cash Card icon at the bottom of the screen, then tap the card image at the top. Scroll down and select "Order a New Card." Cash App will ask you to confirm your address and choose a design if you want one. The replacement card ships to the address on file, usually within 7 to 10 business days.

If you don't see the "Order a New Card" option, make sure your account is fully verified. Cash App requires your full name, date of birth, email address, and the last four digits of your Social Security number before you can order a card. You may also need to add a linked bank account or have a minimum balance, depending on your account status.

There is no charge to order a replacement card. Cash App does not bill you for the card itself, though you still pay standard fees for cash advances or transfers if you use those features.

Key Takeaways

  • You order a replacement Cash App card through the app by tapping your Cash Card, scrolling to "Order a New Card," and confirming your address.
  • The replacement card arrives in 7 to 10 business days at the address on file in your account.
  • Your account must be fully verified with your name, date of birth, email, and last four digits of your Social Security number before you can order.
  • Replacement cards are free, but you should freeze or deactivate your old card when ready if it was lost or stolen.

Freeze or deactivate your old card right away

If your card was lost or stolen, do not wait for the replacement to arrive. Freeze your card when ready to stop anyone else from using it. In the Cash App, tap your Cash Card, then tap the card image and select "Freeze Card." A frozen card cannot be used for purchases, but you can unfreeze it later if you find it.

If you want to permanently disable the card instead, select "Deactivate Card" from the same menu. A deactivated card cannot be unfrozen, so use this option only if you are certain you will not need it again. Once you deactivate, you must order a new card to use Cash App for in-person purchases.

Freezing or deactivating your card does not affect your Cash App balance or your ability to send and receive money through the app. You can still use Cash App on your phone for peer-to-peer transfers even if your physical card is frozen.

What to do if your card was compromised

If you notice unauthorized charges on your Cash App card, report them through the app as soon as you see them. Tap your Cash Card, then look for a "Report an Issue" or "Get Help" option. Describe the charge and when it happened. Cash App will review the report and may issue a refund if the charge is confirmed as fraudulent.

Cash App's fraud protection covers unauthorized transactions, but the process can take time. While Cash App investigates, freeze your card to prevent further charges. Keep records of any unauthorized purchases, including screenshots of the transaction history and the date and time you reported the issue.

If you do not see the unauthorized charge refunded within a few weeks, contact Cash App support again. You can also file a dispute with your bank if your Cash App card is linked to a checking account, though Cash App's own dispute process is usually faster.

Reactivate your card if you froze it by mistake

If you froze your card and then found it or no longer need it frozen, you can unfreeze it from the same menu. Tap your Cash Card, then tap the card image and select "Unfreeze Card." The card will work again when ready for purchases and ATM withdrawals. You do not need to wait for anything or contact support.

Unfreezing takes effect right away, so make sure you actually have the card in hand or are certain it is safe before you unfreeze. If the card is still lost or stolen, leave it frozen and order a replacement instead.

Track your replacement card's arrival

Cash App does not send tracking numbers for replacement cards. The app will show an estimated delivery date when you order, but you cannot track the package in real time through a carrier like UPS or FedEx. Check your Cash App notifications for updates about your card status.

If your replacement card does not arrive within 14 business days, contact Cash App support through the app. Tap your profile icon, select "Cash Support," and describe the issue. Cash App can resend the card or investigate whether it was lost in the mail.

Use a temporary digital card while you wait

While your replacement card is on the way, you can still make online purchases using your Cash App balance. Cash App generates a digital card number that works for online shopping, subscriptions, and app purchases. You do not need a physical card to use this feature.

To find your digital card number, tap your Cash Card in the app, then tap the card image. You will see the full card number, expiration date, and CVV. Use these details for any online purchase just as you would with a physical card. The digital card draws from your Cash App balance, so make sure you have enough money loaded.

The digital card number is the same as your physical card's number, so when your replacement card arrives, it will have the same number. You do not need to update any saved payment methods or subscriptions.

Frequently Asked Questions

How long does it take to get a replacement Cash App card?

Cash App replacement cards usually arrive within 7 to 10 business days. If your card does not arrive within 14 business days, contact Cash App support through the app and request a resend. Delivery times may vary depending on your location and mail service delays.

Do I have to pay for a replacement card?

No. Cash App does not charge you to order a replacement card. The card itself is free. You only pay fees if you use cash advances, transfers, or other paid features.

Can I use my Cash App while I wait for the replacement card?

Yes. You can send and receive money through the app on your phone without a physical card. You can also use your digital card number for online purchases. Only in-person purchases at stores or ATM withdrawals require the physical card.

What happens to my old card number when I get a replacement?

Your replacement card has the same number as your old card. Any subscriptions or saved payment methods linked to your old card will work with the replacement without any changes on your part.

Can I order multiple replacement cards at once?

No. Cash App allows you to order one replacement card at a time. If you need a second card for another reason, you must wait for the first replacement to arrive, then order again.