Get a replacement card in person or by mail within a few days

You can replace a lost, damaged, or stolen Costco card by visiting any Costco warehouse or ordering one by mail. The in-warehouse replacement takes a few minutes and costs nothing if your membership is current. Mail replacement takes about 5 to 10 business days and also costs nothing. You do not need your old card number to start the process — Costco looks up your membership by your name and phone number or email.

If your card was stolen, tell Costco right away so they can flag your account. This prevents someone else from using your membership until your replacement arrives. If you straightforward lost it, the same process applies, but the urgency is lower.

Key Takeaways

  • Visit the membership desk at any Costco warehouse with a photo ID to get a replacement card printed on the spot at no charge.
  • Order a replacement by mail through your Costco account online or by calling the membership department, and it will arrive in 5 to 10 business days.
  • Costco looks up your membership by your name and phone number or email, so you do not need to remember your card number.
  • If your card was stolen, report it when ready so Costco can prevent unauthorized use of your membership.
  • Your replacement card carries the same membership benefits and expiration date as your original card.

Replace your card at the membership desk

Walk into any Costco warehouse and go to the membership desk near the entrance. Bring a photo ID — a driver's license, passport, or state ID card works. Tell the staff member your name and that you need a replacement card.

The membership desk will look up your account using your name and phone number or email address. Once they confirm your membership is active and current, they will print a new card on the spot. The whole process takes about 5 minutes. There is no charge, and your new card works when ready.

Your replacement card will have the same membership number and expiration date as your original. If your membership is expired, you will need to renew it before they can issue a replacement card.

Order a replacement card by mail

Log into your Costco account on the Costco website or mobile app. Go to your membership information or account settings and look for an option to order a replacement card. You can also call the Costco membership department at the phone number on your Costco receipt or on the Costco website.

When you request a replacement by mail, Costco will send a new card to the address on file for your membership. The card usually arrives within 5 to 10 business days, though delivery time depends on your location and the mail carrier. There is no charge for the replacement card.

While you wait for your replacement, you can still shop at Costco. Tell the cashier your membership number or the phone number associated with your account, and they can look up your membership in the system. You do not need the physical card to make a purchase.

What to do if your card was stolen

Contact Costco as soon as you realize your card is missing or stolen. Call the membership department or visit any warehouse and tell them your card may have been used without permission. Costco will flag your account to prevent unauthorized purchases.

Once your account is flagged, no one else can use your membership until you receive your replacement card. This protects you from someone else shopping on your membership and running up charges. Your replacement card will be issued with the same process as a lost card — either in person or by mail.

If you notice unauthorized charges on your Costco account or credit card, contact Costco customer service and your credit card company. Costco can review the transactions and help determine whether they were made with your stolen card.

Use your membership number while waiting for your replacement

You do not have to stop shopping while your replacement card is on the way. At checkout, give the cashier the phone number or email address linked to your Costco membership. The cashier can look up your account in the system and ring up your purchase without the physical card.

If you know your membership number, you can also give that to the cashier. Your membership number is printed on your Costco card, but if you do not have it, the phone number or email works just as well. Either way, your membership discounts and benefits explore to your purchase.

Renew an expired membership when replacing your card

If your membership has expired, you cannot get a replacement card until you renew. You can renew your membership at the same time you request a replacement — either at the membership desk in the warehouse or online through your Costco account.

Renewal costs depend on the type of membership you have. Gold Star membership (the basic level) costs one amount, and Executive membership costs more but includes additional benefits and rewards. When you renew, you can choose to keep the same membership level or upgrade.

Once your membership is renewed, your replacement card will be issued with a new expiration date. If you renew in person at the warehouse, you can get your replacement card the same day.

Frequently Asked Questions

Can I shop at Costco without my physical card?

Yes. Give the cashier your phone number, email, or membership number, and they can look up your account. Your membership discounts still explore. You only need the physical card if you prefer to scan it yourself or if you are using a Costco gift card.

How much does a replacement card cost?

Replacement cards are free if your membership is current. If your membership has expired, you will need to renew it, which costs the standard renewal fee for your membership level.

Can I get a replacement card for someone else on my household membership?

Household memberships allow a second person to have a card. If that person's card is lost or damaged, they can get a replacement by visiting the membership desk with a photo ID, or you can request one on their behalf online or by phone.

What if I move and need my replacement card sent to a new address?

Update your address in your Costco account online or at the membership desk before you request your replacement card. Costco will mail the new card to your updated address. If you have already requested a replacement to your old address, contact the membership department to redirect it.

Do I need my old card number to get a replacement?

No. Costco looks up your membership by your name and phone number or email address. You do not need to remember your card number to request a replacement.