You can replace a Global Entry card through the U.S. Customs and Border Protection (CBP) website or by visiting a CBP enrollment center in person

A replacement Global Entry card costs $100 and takes about two weeks to arrive by mail once CBP processes your request. You do not need to reapply or pay the full membership fee—you are straightforward requesting a new card under your existing membership. The fastest route is online through the CBP Trusted Traveler Programs portal, where you can submit your request in minutes and track its status.

If your card was lost, stolen, or damaged, you will need to report it and request a replacement through the same system. CBP will deactivate the old card so it cannot be used, and issue a new one with the same membership number and expiration date.

Key Takeaways

  • Replacement cards cost $100 and are ordered through the CBP Trusted Traveler Programs website at ttp.cbp.dhs.gov.
  • You need your Global Entry membership number, which appears on your current card or in your CBP account, to start the replacement process.
  • A replacement card typically arrives within two weeks of CBP processing your request, though delivery time varies by location.
  • If your card was stolen, report it when ready through your CBP account so the old card is deactivated and cannot be misused.
  • You can also replace your card in person at any CBP enrollment center, though the online method is faster and requires no appointment.

How to order a replacement card online

Go to the CBP Trusted Traveler Programs website at ttp.cbp.dhs.gov and sign in with your CBP account username and password. If you do not have an account, you will need to create one using your email address and a password you choose. Once logged in, look for the option to manage your membership or request a replacement card—this is usually labeled "Update or Replace Card" or similar language in your account dashboard.

Select the reason your card needs replacement: lost, stolen, damaged, or worn. CBP may ask for details depending on which reason you choose. Enter your mailing address where you want the new card sent. Review the $100 replacement fee and complete the payment using a credit or debit card. CBP will send you a confirmation email with a reference number you can use to track your replacement card's status.

What information you need before you start

Have your Global Entry membership number ready—this is the nine-digit number printed on your current card. If you no longer have the card, you can find the number by logging into your CBP account, where it appears under your membership details. You will also need a valid mailing address and a credit or debit card to pay the $100 replacement fee.

If your card was stolen, gather any police report number or documentation you have. CBP does not always require this, but having it on hand speeds up the process if the agency asks for proof of theft. If your card was damaged, you do not need documentation—straightforward select "damaged" as the reason and proceed.

Replacing your card in person at an enrollment center

You can walk into any CBP enrollment center and request a replacement card without an appointment, though wait times vary. Find the nearest center by visiting the CBP Trusted Traveler Programs website and using the enrollment center locator. Bring your passport or other valid government-issued photo ID, proof of citizenship (passport, birth certificate, or naturalization papers), and proof of your current address such as a utility bill or lease.

Tell the officer you need a replacement card and explain why—lost, stolen, or damaged. The officer will verify your identity and membership status, then process the replacement request on the spot. You will pay the $100 fee at the enrollment center by credit card, debit card, or check. The card will still be mailed to your address and arrive within two weeks, just as it would if you ordered online.

How long replacement takes and what to expect

CBP typically processes replacement requests within one to three business days of receiving them. Once processed, your new card is printed and mailed to your address. Delivery usually takes one to two weeks depending on your location and the mail carrier's schedule. You can track the status of your replacement card through your CBP account—log in and check your membership details for a tracking number once the card ships.

Your new card will have the same membership number and expiration date as your original card. You do not lose any time on your membership when you replace a card. If you are traveling soon and need the card before it arrives, contact CBP to ask about expedited replacement options, though these are not always available and may carry an additional fee.

What to do if your card was lost or stolen

Report a lost or stolen card as soon as you realize it is missing. Log into your CBP account and report it through the Trusted Traveler Programs portal, or call the CBP customer service line at 1-877-CBP-5511. Reporting the card when ready deactivates it so no one else can use it, even if they have the card in hand. Once you report it, you can request a replacement through the same system.

If your card was stolen and you have a police report, keep that documentation for your records. CBP may ask for it if there are questions about the replacement request. Do not worry about identity theft from a lost Global Entry card alone—the card itself does not contain sensitive information like your Social Security number, and CBP's deactivation process prevents unauthorized use at airport kiosks.

Replacing an expired or soon-to-expire card

Global Entry cards are valid for five years from the date they were issued. If your card is expiring soon or has already expired, you have two options: renew your membership (which costs $100 and extends your membership for another five years) or replace your card if it is still within your current membership period.

If your membership has not yet expired but your physical card is damaged or lost, order a replacement card for $100. If your membership itself has expired, you will need to renew your membership instead, which also costs $100 but restarts your five-year clock. Check your CBP account to see your membership expiration date before you order—this tells you whether you need a replacement card or a membership renewal.

Frequently Asked Questions

Can I use my old Global Entry card while I wait for the replacement to arrive?

No. Once you report a card as lost or stolen, CBP deactivates it when ready so it cannot be used at airport kiosks. If you straightforward ordered a replacement because your card is damaged or worn, the old card remains active until the new one arrives. However, if the card is too damaged to scan, you may not be able to use it at the kiosk even if it is technically still active.

What if I move before my replacement card arrives?

Contact CBP as soon as possible with your new address. You can update your address through your CBP account online, or call 1-877-CBP-5511 to have an agent change it. If the card has already shipped, CBP may be able to redirect it to your new address, but this depends on how far along the delivery is. Updating your address before the card ships is the safest approach.

Do I have to pay $100 every time I replace my card?

Yes. Each replacement card costs $100, whether it is your first replacement or your fifth. This is separate from your membership fee. If you replace your card multiple times during your five-year membership, you will pay $100 for each replacement. The fee covers the cost of printing and mailing the new card.

Can someone else pick up my replacement card for me?

No. Global Entry cards are mailed directly to the address on file in your CBP account, and only you can use the card. The card will arrive in your name at your mailing address. If you are concerned about mail theft, consider updating your address to a find location temporarily, or ask your mail carrier to hold the package for pickup.

What if my replacement card never arrives?

Log into your CBP account and check the tracking status of your replacement card. If the tracking shows it was delivered but you did not receive it, contact your local postal service to investigate. If the tracking shows it is still in transit after three weeks, contact CBP at 1-877-CBP-5511 to report the issue. CBP can reissue the card or investigate what happened to the original shipment.