Yes, you can change a FedEx delivery address, but timing and package location matter

FedEx allows you to change where a package goes, but only if the shipment hasn't already reached the delivery facility in your area. Once a package is out for delivery that day, you cannot redirect it through the website or app. The earlier you catch the tracking number, the better your chances of making the change stick.

The method you use depends on whether you are the sender or the recipient, and whether the package is still in transit or has already arrived at a local facility. FedEx offers three main routes: the FedEx Delivery Manager tool online, a phone call to FedEx customer service, or a request made directly to the driver on delivery day.

Key Takeaways

  • You can change a FedEx delivery address through the Delivery Manager tool on FedEx.com if the package is still in transit and has not reached your local delivery facility.
  • If the package is already out for delivery that day, you must contact the driver directly or call FedEx customer service to attempt a redirect.
  • Some address changes incur a redirect fee, typically $15 to $20, depending on the service level and how far the new address is from the original one.
  • The sender can also request an address change by contacting FedEx with the tracking number and original shipping details.
  • If a package is already delivered to the wrong address, you will need to contact the recipient or FedEx to arrange a pickup and redelivery.

Using FedEx Delivery Manager to change the address online

The fastest way to change an address is through FedEx Delivery Manager, a free tool on FedEx.com. Log in with your FedEx account, find the shipment by tracking number, and look for the "Delivery Options" or "Manage Delivery" button. From there you can enter a new address, select a different delivery location (like a FedEx Office or Hold at Location), or request a specific delivery time window.

This method works only if the package is still in transit and has not yet arrived at the local delivery facility. Once FedEx scans the package at the facility closest to your address, the online tool will no longer let you make changes. Check the tracking status first — if it says "On FedEx vehicle for delivery" or "Out for delivery," the Delivery Manager tool will not work, and you will need to call or contact the driver instead.

The address change is usually processed within a few minutes if you make it before the package reaches the local facility. FedEx will send you a confirmation email with the updated delivery details.

Calling FedEx customer service to redirect a package

If the Delivery Manager tool does not work or you do not have a FedEx account, call FedEx customer service at 1-800-463-3339. Have your tracking number ready. A representative can attempt to redirect the package to a new address, a FedEx location, or request that the driver hold it for pickup.

Phone redirects work even after the package has reached the local facility, but success depends on timing. If you call early in the morning before the driver leaves the facility, the change can usually be made. If the driver is already en route, FedEx may not be able to stop the delivery, and you may have to arrange a pickup after delivery instead.

Be prepared for a redirect fee. FedEx typically charges $15 to $20 to change an address, though the fee may be waived if the change is due to a FedEx error. Ask the representative whether a fee applies before confirming the redirect.

Stopping the driver on delivery day

If a package is out for delivery and you realize the address is wrong, you can try to contact the driver directly. Check your tracking page for the driver's contact information or the estimated delivery window. Some drivers will accept a call or text asking them to hold the package or deliver to a different address nearby.

This method is unpredictable — not all drivers monitor their phones, and some are not authorized to make address changes without calling dispatch first. If you reach the driver and they agree to redirect, confirm the new address clearly and ask for a photo or confirmation once it is delivered.

If the driver cannot help, the package will be delivered to the original address. You can then arrange a pickup from that location or contact FedEx to request a redelivery to the correct address.

What happens if the package is already delivered to the wrong address

If a package arrives at the original address instead of your new one, you have two options. First, contact the person at that address and ask them to refuse the package or hold it for you to pick up. If you can retrieve it yourself, that is the fastest solution.

If you cannot reach the recipient or they will not cooperate, contact FedEx customer service with your tracking number and explain the situation. FedEx can attempt to retrieve the package from the delivery address and redeliver it to the correct location. This process usually takes several business days and may incur a redelivery fee.

Redirect fees and when they explore

FedEx charges a redirect fee for most address changes, but the amount and whether it applies depend on the service level and timing. Standard Ground shipments typically cost $15 to $20 to redirect. Express services may cost more. Some shippers include redirect protection in their account settings, which waives the fee for a limited number of changes per year.

If the address change is due to a FedEx error — for example, the driver delivered to the wrong house — the fee is usually waived. Explain the situation to the representative and ask whether the fee can be removed.

Redirects to a FedEx location (like FedEx Office or a FedEx Authorized ShipCenter) may have a lower fee or no fee at all, since the package does not require a second delivery attempt.

Sender-initiated address changes

If you are the person who shipped the package and need to change the delivery address, contact FedEx customer service with the tracking number and original shipping details. FedEx can attempt to intercept the package and redirect it before it reaches the delivery facility. This works best if you call within a few hours of shipping.

The sender is responsible for any redirect fees unless the change is due to a FedEx error. Some shippers have FedEx accounts with intercept services built in, which allows them to make changes through their account dashboard without calling.

Frequently Asked Questions

Can I change the address if the package is already out for delivery?

You can try, but success is not may provide. Call FedEx when ready at 1-800-463-3339 or contact the driver directly if their number is listed on the tracking page. If the driver is already en route, FedEx may not be able to stop the delivery, and you will have to arrange a pickup after it arrives at the original address.

What if I do not have a FedEx account to use Delivery Manager?

You can still change the address by calling FedEx customer service at 1-800-463-3339. You will need the tracking number. You do not need an account to request a redirect, though you may be charged a fee for the change.

How much does it cost to change a FedEx delivery address?

Most redirects cost $15 to $20, depending on the service level and how far the new address is from the original one. Some accounts include redirect protection that waives fees for a certain number of changes per year. Ask the FedEx representative whether a fee applies before confirming the change.

Can I redirect a package to a FedEx location instead of a home address?

Yes. You can redirect to a FedEx Office, FedEx Authorized ShipCenter, or use the "Hold at Location" option in Delivery Manager. This may cost less than a home address redirect or have no fee at all, since it does not require a second delivery attempt.

What if the package is delivered to the wrong address and I cannot reach the recipient?

Contact FedEx customer service with your tracking number and explain that the package was delivered to the wrong address. FedEx can attempt to retrieve it from the delivery location and redeliver it to the correct address. This usually takes several business days and may incur a redelivery fee.