When you can change your delivery address on Amazon

You can change your delivery address on Amazon, but the window to do it depends on whether your order has already shipped. If your order is still in pre-shipment status — meaning Amazon has received it but the carrier has not picked it up yet — you can change the address through your Amazon account. Once a carrier like UPS, FedEx, or USPS has taken possession of the package, Amazon cannot redirect it, and you will need to contact the carrier or wait for delivery and refuse the package.

The key is speed. Most orders ship within 24 hours, especially for Prime members. If you notice the wrong address when ready after ordering, change it right away through your account rather than waiting to see if it ships. Once the status changes to "Out for Delivery" or shows a tracking number with movement, the address is locked in.

Key Takeaways

  • You can change the delivery address in your Amazon account only while the order is in pre-shipment status — before any carrier picks it up.
  • Once a package is in transit with UPS, FedEx, or USPS, you cannot change the address through Amazon and must contact the carrier instead.
  • The fastest way to change an address is through Your Orders on your Amazon account, where you can edit the address directly if the option appears.
  • If you cannot change the address yourself, contact Amazon Customer Service by phone or chat, and they can attempt the change if the order has not yet shipped.
  • If the package has already shipped, you can refuse delivery or ask the carrier to hold it for pickup at a local facility.

How to change your address through Your Orders

Open your Amazon account and go to Your Orders. Find the order you want to change and look for an "Edit Delivery Address" or similar link. If that link appears, click it, enter the new address, and save. Amazon will confirm the change when ready. This option only shows up while the order is still in pre-shipment, so if you do not see the link, the order has likely already shipped.

Make sure the new address is complete and correct — include the apartment or unit number if there is one, and double-check the ZIP code. Amazon will not process a change to an incomplete address. If you are changing to a business address, confirm that the business accepts deliveries during the hours the package will arrive.

What to do if you cannot edit the address yourself

If the "Edit Delivery Address" option does not appear in Your Orders, contact Amazon Customer Service. You can reach them through the Amazon app or website by going to Account > Customer Service, then selecting your order and choosing "Contact Us." You can chat with an agent, call, or request a callback.

Tell the agent the order number, the current address, and the address you want instead. If the order has not yet shipped, they can often change it for you in the system. Response time for chat is usually within a few minutes during business hours. Phone wait times vary but are often shorter than chat during peak hours.

If your package has already shipped

Once a carrier has picked up your package, Amazon cannot change the delivery address. At this point, you have two main options: refuse the delivery when it arrives, or contact the carrier to intercept the package.

To refuse delivery, you do not have to do anything in advance — when the driver arrives, straightforward tell them you refuse the package. The driver will return it to the carrier, and it will go back to Amazon. Amazon will refund you, though the refund may take a few days to process. This works if you are home when the package arrives.

To intercept a package in transit, contact the carrier directly using the tracking number from your Amazon order. UPS, FedEx, and USPS all offer intercept services, though fees may explore and success depends on how far along the delivery route the package is. The carrier can sometimes redirect the package to a different address or hold it for pickup at a local facility. Call the carrier as soon as you realize the address is wrong — the sooner you contact them, the more options you have.

Changing the address for future orders

To avoid this problem with future orders, update your address in your Amazon account before you place the next order. Go to Account > Your Account > Login & Security, then select "Addresses" and add or edit your address there. You can save multiple addresses — home, work, a relative's house — and select which one you want for each order at checkout.

If you are moving, update your address in your account as soon as you know the new one. Any orders placed after that will use the new address by default. If you have subscriptions or recurring deliveries set up, check those separately, as they may still be tied to your old address.

What happens if the package arrives at the wrong address

If your package was delivered to the wrong address and you did not catch it in time, report it to Amazon when ready. Go to Your Orders, find the order, and select "Return or Replace Items." Explain that it was delivered to the wrong address. Amazon will investigate and may refund you or send a replacement to the correct address.

If the package was delivered to a neighbor or nearby address, check with them first — sometimes carriers leave packages in safe places or with neighbors. If it was delivered to a completely different address, Amazon can file a claim with the carrier. This process usually takes a few days, so report it as soon as you notice.

Frequently Asked Questions

Can I change my address after the package is out for delivery?

No. Once the status shows "Out for Delivery," the carrier has the package and Amazon cannot change the address. Contact the carrier directly using your tracking number to see if they can intercept it or hold it for pickup. Some carriers charge a fee for this service.

What if I change my address but the package still goes to the old one?

This can happen if the change did not process before the carrier picked up the package. Report it to Amazon when ready through Your Orders and explain that you changed the address before shipment. Amazon will investigate and may refund you or send a replacement.

Can I change the address to a PO Box?

Amazon does not deliver to PO Boxes for most items. If you try to enter a PO Box address, Amazon will reject it at checkout or during address change. You will need to use a physical street address instead. Some Amazon Lockers accept deliveries if you do not have a home address available.

How long does it take to change an address through Amazon Customer Service?

If you contact Amazon by chat or phone while the order is in pre-shipment, they can usually change it within minutes. If the order has already shipped, there is nothing Amazon can do, and you will need to work with the carrier instead.

Will I be charged a fee to change my delivery address?

No. Amazon does not charge a fee to change your delivery address before an order ships. If you need to intercept a package after it has shipped, the carrier may charge an intercept fee, but that is separate from Amazon.