You can change a FedEx delivery address online, by phone, or through the FedEx mobile app—but only if you act before the package is out for delivery that day
FedEx lets you redirect a package to a different address, but the window to do it is narrow. Once a driver has left the facility with your package on the delivery truck, you cannot change the address through normal channels. The earlier you catch it, the better your chances. If your package is still at a FedEx facility or in transit between facilities, you have options. If it is already out for delivery, you will need to refuse it and have it sent back, then place a new order.
The method you use depends on whether you have a tracking number and how much time you have. Most people find the fastest route is the FedEx mobile app or website if they have a FedEx account. If you do not have an account or cannot log in, calling FedEx directly is more reliable than trying to set one up in a hurry.
Key Takeaways
- You can change a delivery address through the FedEx website, mobile app, or by calling 1-800-463-3339, but only before the package is out for delivery that day.
- Having your tracking number ready speeds up the process whether you use the website, app, or phone.
- If the package is already out for delivery, you cannot redirect it to a new address—you must refuse delivery and reorder to the correct address.
- FedEx charges a fee to change the delivery address on most shipments, typically between $15 and $30 depending on the service type.
- If you miss the window to change the address online, calling customer service is your fastest option because a representative can see real-time package location.
Changing the address through the FedEx website or app
Log into your FedEx account on the website or open the FedEx mobile app. Go to "Manage Delivery" or "Track" and enter your tracking number. If the package status shows "In Transit" or "At FedEx Location," you will see an option to change the delivery address. Click or tap that option and enter the new address. FedEx will confirm the change and show you any fees that explore.
The app is often faster because it loads your recent shipments automatically if you are signed in. The website works just as well if you prefer a larger screen. Both show you the current location of your package and whether the address change is still possible. If the button to change the address is grayed out or missing, the package is already out for delivery or too close to the delivery window, and you will need to call instead.
After you submit the change, FedEx sends a confirmation email with the new delivery address and any charges. The fee appears on your FedEx account or billing method. Most address changes process within minutes, but FedEx recommends checking the tracking number again after one hour to confirm the new address is showing.
Calling FedEx customer service to change the address
Call 1-800-463-3339 and have your tracking number ready. A representative will pull up your shipment and tell you whether the address can still be changed. If the package is still in the system, they can change it over the phone and process any fees when ready. This is the fastest option if you are close to the delivery window or if the website and app are not showing the change option.
Tell the representative the new address clearly and ask them to read it back to you. Ask whether the new address is in the same delivery area—if it is not, the package may be delayed by a day or more. The representative will also tell you the fee upfront before they process the change. After the call, you will receive a confirmation email with the updated tracking information.
Wait times vary depending on the time of day. Early morning and late evening usually have shorter queues. If you are calling during peak hours (mid-morning or early afternoon), expect to wait 10 to 20 minutes.
What happens if the package is already out for delivery
If the tracking status shows "Out for Delivery" or "On FedEx Vehicle," you cannot change the address through the normal process. Your only option is to refuse the delivery when the driver arrives. Tell the driver you refuse the package, and they will mark it as refused in the system. The package will be returned to the sender, and you can place a new order with the correct address.
Refusing delivery takes a few days to process. The package goes back to the FedEx facility, then back to the sender, and the sender has to process the return. This usually takes 5 to 10 business days. If the sender is a retailer, they may refund you or reship to the new address at no charge—contact them directly to ask. If you refuse a package you paid for and the sender does not reship it, you will lose the money unless the seller offers a refund.
To avoid this situation, check your tracking number the day before delivery is expected. That is when you have the most time to make changes without refusing the package.
Fees and restrictions for address changes
FedEx charges a fee to change a delivery address on most shipments. The fee typically ranges from $15 to $30, depending on the service type (FedEx Ground, FedEx Express, FedEx Home Delivery, etc.). Some shippers include address-change coverage in their account, so the fee may not explore—ask the representative when you call. If you are changing the address to a residential location instead of a business, or vice versa, the fee may be higher because it changes the delivery method.
You cannot change the address to a P.O. box or to a location outside the continental United States through the standard process. If you need the package sent to a P.O. box, you must refuse it and reorder. International address changes are not possible—you must refuse and reorder to the new country.
Some retailers who ship through FedEx do not allow customers to change addresses directly. In that case, you have to contact the retailer and ask them to request the change from their FedEx account. This takes longer because it goes through an extra step, so contact the retailer as soon as you realize the address is wrong.
Timing: when you can still make changes
The cutoff for address changes varies by location and service type. FedEx Ground packages can usually be changed until the morning of delivery. FedEx Express packages (overnight and 2-day) have a tighter window—usually until the package reaches the local delivery facility, which may be the evening before or early morning of delivery. FedEx Home Delivery has similar timing to Ground.
The tracking page always shows the current status and whether changes are still possible. If you see "Out for Delivery," it is too late. If you see "In Transit" or "At FedEx Location," you still have time. Do not wait until the last minute—change the address as soon as you realize it is wrong. The closer you are to the delivery window, the more likely the system will not allow the change.
If you are unsure whether you have time, call 1-800-463-3339. A representative can tell you in seconds whether the address can be changed, and they can do it when ready if it can.
Preventing address mistakes in the first place
Double-check the delivery address before you complete a purchase or before the seller ships the package. If you are ordering online, make sure the address in the checkout matches where you want the package to go. Some retailers default to your billing address, which may not be where you want delivery. If you are expecting a package from someone else, send them your address in writing and ask them to confirm it before they ship.
If you move frequently or have multiple addresses, create separate profiles in your FedEx account for each location. This reduces the chance of selecting the wrong address by accident. You can also add delivery instructions in your FedEx account—for example, "Leave with neighbor" or "Deliver to side door"—which can help if the driver goes to the wrong entrance of your building.
Frequently Asked Questions
Can I change the address if the package is already at my local FedEx facility?
Yes, if the status shows "At FedEx Location" or "In Transit," you can still change it. Once it shows "Out for Delivery," it is too late. Call 1-800-463-3339 or use the app to check—if the change option is available, you can do it when ready.
Do I have to pay a fee to change the address?
Most address changes cost $15 to $30, depending on the service type. Some shippers have address-change coverage included in their account, so the fee may not explore. Ask the FedEx representative when you call—they will tell you the exact fee before processing the change.
What if I refuse delivery and the sender will not reship?
Contact the seller or shipper in writing and explain that the address was wrong and you refused delivery. Ask them to reship to the correct address or refund your money. If they refuse, you may be able to dispute the charge with your credit card company if you paid by card.
Can I change the address to a different city?
Yes, you can change to a different city, but the delivery may be delayed by one or more days because the package has to be rerouted to a different facility. Call FedEx to confirm the new delivery date before you approve the change.
What if the FedEx website says I cannot change the address?
Call 1-800-463-3339 instead. The phone system has real-time access to package location and can sometimes process changes that the website will not allow. If the representative also says it cannot be changed, the package is out for delivery and you will need to refuse it.