When You Can Change Your Amazon Delivery Address

You can change your delivery address on Amazon, but only before the order ships. Once Amazon hands the package to a carrier like UPS or FedEx, the address is locked in and you cannot change it through your account. The window to make changes is usually 30 minutes to a few hours after you place the order, depending on how quickly Amazon processes it.

If you catch the mistake before the carrier picks up the package, changing the address takes about two minutes. If the package has already shipped, you will need to refuse delivery or contact the carrier directly — Amazon cannot reroute it for you at that point.

Key Takeaways

  • You can change the delivery address only while the order status shows "Not yet shipped" or "Processing" — once it moves to "Shipped," the address is locked.
  • The fastest way to change the address is through Your Orders in your Amazon account: find the order, select "Change delivery address," and pick a new one from your saved addresses or enter a new one.
  • If the package has already shipped, you cannot change the address through Amazon; instead, you can refuse delivery when it arrives or contact the carrier to attempt a redirect.
  • Amazon will not deliver to a PO box, military base, or address outside the continental United States unless the item is specifically marked as may be able to access for those locations.

How to Change the Address Before the Order Ships

Open Amazon.com and go to Your Orders (or click the account menu and select "Returns and Orders"). Find the order you want to change and look at its status. If it says "Not yet shipped" or "Processing," you can still change it.

Click on the order and look for a button or link that says "Change delivery address" or "Edit delivery address." Click it. Amazon will show you a list of addresses you have used before, plus an option to enter a new address. Select the address you want or type in a new one, then confirm the change. The order will now ship to the new address instead.

If you do not see a "Change delivery address" option, the order has already been picked and packed by Amazon's warehouse, and the carrier has it or is about to pick it up. At that point, the address cannot be changed through your account.

What to Do If the Package Has Already Shipped

Once the order status changes to "Shipped" and shows a tracking number, Amazon cannot change the address. You have two options: refuse the delivery or contact the carrier to ask for a redirect.

To refuse delivery, watch for the package to arrive. When the carrier attempts delivery, tell them you refuse it or do not accept it. The package will go back to Amazon, and you can then place a new order with the correct address. This usually takes 5 to 10 business days to process as a return.

To request a redirect, click on the tracking number in your Amazon order to see which carrier has the package (UPS, FedEx, or USPS). Go to that carrier's website and look for a "Redirect" or "Intercept" option. Some carriers charge a fee for this service, and it only works if the package has not yet been delivered. The carrier will tell you whether the redirect is possible based on where the package is in transit.

Addresses Amazon Will Not Deliver To

Amazon has restrictions on where it will send packages. You cannot change your delivery address to a PO box, a military base address (APO or FPO), or an address outside the continental United States unless the specific item you ordered is marked as may be able to access for those locations.

If you try to enter a restricted address, Amazon will show an error message and ask you to choose a different one. Some items also have their own shipping restrictions — for example, hazardous materials cannot go to certain addresses, and oversized items may not ship to all locations. Check the item's product page under "Shipping & Returns" to see if there are limits.

Using Saved Addresses to Speed Up Changes

Amazon lets you save multiple addresses to your account under "Your Addresses" in Account Settings. If you have already saved the address you want to change to, selecting it during the change process is faster than typing it in again.

To add or manage saved addresses, go to Account Settings, click "Your Addresses," and add new ones or edit existing ones. You can label them (Home, Work, Parent's House) so you can find them quickly when you need to change an order. This is especially useful if you order to different locations regularly.

What Happens to Your Refund If You Refuse Delivery

If you refuse delivery because the address is wrong, the package goes back to Amazon. Once Amazon receives it and confirms it is unopened and in good condition, the refund is processed back to your original payment method. This usually takes 5 to 10 business days from the date Amazon receives the returned package.

You will see the refund status in Your Orders under "Returns." Once the refund is complete, you can place a new order with the correct address. If you are in a hurry, you can place the new order right away — the refund will come through separately even if the new order arrives first.

Changing the Address on Items Ordered Through a Third-Party Seller

If you bought the item from a third-party seller (not Amazon itself), the process is the same while the order is still processing. However, third-party sellers sometimes ship faster than Amazon's own warehouse, so the window to change the address may be even shorter — sometimes just 15 to 30 minutes.

If the third-party seller has already shipped the item, you will need to contact the seller directly through Amazon's messaging system to ask about a redirect or address change. Go to Your Orders, click the order, and select "Contact Seller." Explain the situation and ask whether they can intercept the package. Some sellers will reship to the correct address; others will not.

Frequently Asked Questions

Can I change my delivery address after the package is out for delivery?

No. Once the package is out for delivery, the address is locked. You can refuse the delivery when it arrives, but you cannot change where it goes. After you refuse it, the package returns to Amazon or the seller, and you can place a new order with the correct address.

What if I entered the wrong address by accident and did not notice until after it shipped?

Contact the carrier using the tracking number to ask about a redirect or intercept. If the package is still in transit and has not been delivered, the carrier may be able to reroute it. Some carriers charge a fee. If a redirect is not possible, refuse delivery when it arrives and place a new order with the correct address.

Can I change the address to a different person's house?

Yes. You can change the address to any valid address in the continental United States, including someone else's home. Make sure you have permission from the person who lives there and that the address is correct before confirming the change.

Does Amazon charge a fee to change the delivery address?

No. Amazon does not charge you to change the address before the order ships. However, if you use a carrier's redirect service after the package has shipped, the carrier may charge a fee — usually $5 to $15 depending on the carrier and how far the package has traveled.

What if the new address I want to use is not in Amazon's system?

When you click "Change delivery address," you can type in a new address that is not on your saved list. Enter the street address, city, state, and ZIP code. Amazon will validate the address to make sure it is real. If the address does not validate, try entering it slightly differently or check that the ZIP code matches the city and state.