Whether you can change an address depends on how far along your order is

If your order hasn't shipped yet, you can change the delivery address through your Amazon account. Once a carrier picks up the package, you cannot change the address through Amazon—but you have other options depending on the carrier and how much time you have. The sooner you act, the more likely you can redirect it to the right place.

The window to change an address yourself is usually 30 minutes to a few hours after you place the order, though this varies. After that, the order moves into the fulfillment queue and address changes become harder. Knowing which stage your order is in will tell you what to do next.

Key Takeaways

  • You can change the address on an unshipped order by going to Your Orders, selecting the order, and clicking "Change Address"—but only if the button appears, which means the order hasn't entered fulfillment yet.
  • Once an order ships and a tracking number appears, you cannot change the address through Amazon, but you can intercept it with the carrier (UPS, FedEx, or USPS) if you act within hours of shipment.
  • If the package is already out for delivery, contact the carrier when ready to request it be held at a facility or redirected to a different address; success depends on timing and the carrier's policies.
  • If you miss the window to redirect, you can refuse delivery when the driver arrives, and the package will return to Amazon for a refund or reshipment to the correct address.
  • For future orders, double-check your address before clicking "Place Order" because that is the easiest point to catch mistakes.

Changing the address before the order ships

Go to Your Orders in your Amazon account. Find the order you want to change and look for a button that says "Change Address" or "Change Delivery Address." If that button is there, click it and enter the new address. Amazon will confirm the change and update your order.

If you do not see the "Change Address" button, the order has already entered the fulfillment process and moved past the point where Amazon can modify it. This usually happens within an hour or two of placing the order, though it can be faster during busy periods. At that point, you will need to use the carrier's tools instead.

Redirecting a package after it ships

Once your order ships, Amazon sends you a tracking number. Open that tracking page and look for the carrier name—it will be UPS, FedEx, USPS, or Amazon's own delivery service. Each carrier has its own process for redirecting packages, and you must act quickly because the window is usually only a few hours.

For UPS: Go to ups.com, find your tracking number, and look for "Delivery Options." You can request the package be held at a UPS facility for pickup or redirected to a different address. UPS charges a fee for this service (typically $7 to $15) unless the address change is their error.

For FedEx: Visit fedex.com, enter your tracking number, and select "Manage Delivery." You can request it be held at a FedEx location, left with a neighbor, or redirected. Some options are free; others charge a fee. The sooner you request the change, the more options will be available.

For USPS: Go to usps.com and use the "Informed Delivery" service to access your package. You can request it be held for pickup at your local post office or redirected to a different address. USPS typically does not charge for this if you request it before the package is out for delivery.

For Amazon's own delivery service: Check your tracking page for a "Contact Us" link specific to Amazon Logistics. You can message the driver or request the package be held. Response time is often slower than the major carriers, so call Amazon customer service instead if you need when ready help.

What to do if the package is already out for delivery

If the tracking page shows "Out for Delivery" or the driver is already in your area, contact the carrier when ready by phone rather than through their website. Explain the situation and ask if the driver can be redirected or if the package can be held at a facility. The carrier will tell you whether it is possible based on the driver's current location.

If redirection is not possible, you have one more option: refuse the delivery when the driver arrives. Tell the driver you cannot accept the package. It will be marked as refused and returned to Amazon. Once it arrives back at Amazon's facility, you can request a refund or have it reshipped to the correct address.

Preventing address mistakes on future orders

Before you click "Place Order," verify that the address shown matches where you want the package to go. Check the street number, apartment or unit number, city, state, and ZIP code. A single digit wrong in the ZIP code can send your package to a different state.

If you have multiple addresses saved in your Amazon account (home, work, a relative's house), make sure you are selecting the right one. Amazon defaults to your most recently used address, which may not be where you want this particular order to go.

If you frequently ship to different addresses, consider adding them all to your account with clear labels like "Home," "Office," or "Mom's House." That way you can spot the right one quickly and reduce the chance of picking the wrong one in a rush.

When Amazon customer service can help

If you cannot change the address yourself and the carrier's tools are not working or the package is moving too fast, contact Amazon customer service. You can reach them through the "Contact Us" link in your account, by phone, or through the Amazon app. Have your order number and tracking number ready.

Amazon customer service can sometimes contact the carrier on your behalf or authorize a return and reshipment if the package cannot be redirected. They cannot always reverse a shipment that is already in transit, but they can often arrange a refund or replacement if the package ends up at the wrong address and you refuse it.

Frequently Asked Questions

Can I change my address after I see the "Out for Delivery" notification?

You can try, but success is unlikely. Call the carrier when ready and explain the situation. If the driver has not yet picked up the package, there is a small chance they can redirect it. Otherwise, refuse delivery and have it returned to Amazon for reshipment to the correct address.

Will I be charged a fee to redirect my package?

UPS and FedEx may charge a fee (typically $7 to $15) to redirect a package, though fees are sometimes waived if the address error was theirs. USPS and Amazon Logistics usually do not charge. Check the carrier's website or call them to confirm before requesting the change.

What happens if I refuse delivery?

The package is marked as refused and returned to Amazon. Once it arrives back at Amazon's facility, you can request a refund to your original payment method or ask for it to be reshipped to the correct address at no extra cost.

Can I change the address on a Prime delivery?

Yes, the process is the same. If the order has not shipped, use the "Change Address" button in Your Orders. If it has shipped, use the carrier's tracking tools to redirect it. Prime membership does not change the address-change process.

What if the address I entered was incomplete or had a typo?

If you catch it before the order ships, use the "Change Address" button to fix it. If it has already shipped, contact the carrier when ready with the correct address. If the package arrives at the wrong address, refuse it and have Amazon reship it to the correct one.