When you can change your Amazon delivery address
You can change your delivery address on an Amazon order, but only if the order hasn't shipped yet. Once Amazon has handed the package to a carrier — UPS, FedEx, USPS, or Amazon's own delivery service — the address is locked in and you'll need to redirect it after delivery instead.
The window to change an address is usually a few hours after you place the order, though it depends on how quickly Amazon processes and prepares your item. If you ordered something with fast shipping, that window closes faster. If you ordered something that ships from a warehouse far away or takes time to pick and pack, you may have more time.
The easiest way to know whether you can still change it is to look at your order status. If it says "Not yet shipped" or "Processing," you're in the window. If it says "Shipped" or shows a tracking number, the address is locked.
Key Takeaways
- You can only change a delivery address before Amazon marks the order as shipped; once a carrier has the package, the address cannot be changed through your account.
- The fastest way to change an address is through Your Orders in your Amazon account, where you can edit the address directly if the order hasn't shipped.
- If you cannot change the address yourself and the order is about to ship, contact Amazon customer service by phone or chat before the package leaves the warehouse.
- If the package has already shipped, you can redirect it using the carrier's website (UPS, FedEx, or USPS) or ask the carrier to hold it for pickup.
- For future orders, double-check your address before you complete checkout, because catching the mistake early is always faster than fixing it after.
How to change the address through Your Orders
Open Amazon.com and go to Your Orders (you'll find this in the account menu in the top right). Find the order you want to change and look at its status. If it says "Not yet shipped," click on the order and look for an Edit delivery address link or button — it's usually near the shipping information.
Click that link and enter your new address. Amazon will show you whether the new address is valid and whether the item can still ship there. If the new address is in a different state or region, Amazon may tell you the item cannot ship there, or it may add shipping charges. Once you confirm the change, the new address replaces the old one in your account.
If you don't see an Edit delivery address option, the order has already moved to the shipping stage and you cannot change it through Your Orders. In that case, you'll need to contact Amazon or redirect the package after it ships.
Contacting Amazon customer service to change an address
If the order is about to ship and you cannot edit it yourself, contact Amazon customer service. You can reach them through the Contact Us link at the bottom of any Amazon page, or through the Your Orders page — click on an order and scroll down to find the contact option.
Amazon offers phone, chat, and email support. Phone and chat are fastest if you're in a hurry, because a representative can check the order status right away and sometimes change the address while you're on the call. Have your order number ready.
Tell the representative the order number and the new address you want. If the order hasn't left the warehouse yet, they can usually change it for you. If it has already shipped, they'll tell you that and explain your options for redirecting the package.
Redirecting a package that has already shipped
If the package has already shipped and you see a tracking number, you can redirect it through the carrier's website. The carrier depends on which service Amazon used: UPS, FedEx, USPS, or Amazon Logistics.
Go to the carrier's website and enter your tracking number. Most carriers offer options to change the delivery address, hold the package for pickup at a local facility, or have it returned to the sender. These services may have fees, and some carriers charge more for address changes than others.
USPS allows free address changes for packages in transit if you catch them early enough. UPS and FedEx charge a fee, usually between $5 and $15, depending on how far the new address is from the original one and how much time is left before delivery. Amazon Logistics packages can sometimes be redirected through your Amazon account even after shipping — check the tracking page to see your options.
What to do if the carrier has already delivered to the wrong address
If the package arrived at the old address and you no longer live there, contact the person who lives there now and ask them to return it to you or leave it somewhere safe. If you're uncomfortable doing that, contact Amazon customer service and explain what happened. Amazon can sometimes arrange a redelivery or issue a refund.
If the package was delivered to the wrong address and you don't know who lives there, contact Amazon when ready. They can file a claim with the carrier and may send you a replacement or refund, depending on the item and your account history.
Preventing address mistakes before checkout
The simplest way to avoid this problem is to check your address before you place the order. On the checkout page, look at the Shipping Address section and make sure every line is correct — street address, city, state, and ZIP code. If you've moved recently or added a new address to your account, confirm that Amazon is using the right one.
If you have multiple addresses saved in your account, Amazon defaults to the one you used most recently. If that's not the address you want for this order, click Change or Use a different address and select the correct one before you click Place your order.
Frequently Asked Questions
How long do I have to change my address after I order?
It depends on how fast Amazon processes your order. For items with Prime shipping, you may have only a few hours. For items that take longer to pick and pack, you might have a day or more. Check your order status — if it still says "Not yet shipped," you can usually change it. Once it says "Shipped," you cannot.
Can I change the address if the order is already out for delivery?
Not through Amazon. If the carrier has the package and it's out for delivery, contact the carrier directly using the tracking number. Most carriers allow you to redirect a package to a different address or hold it for pickup, though there may be a fee.
What if I change my address but the package was already shipped to the old one?
Contact the carrier using your tracking number and ask them to redirect it to your new address. If the package has already been delivered to the old address, contact Amazon customer service — they may send a replacement or issue a refund depending on the situation.
Can I change the address on a pre-order or item that ships later?
Yes. Pre-orders and items with future ship dates are not yet shipped, so you can change the address through Your Orders. The address can be changed up until Amazon marks the order as shipped, which may be days or weeks before the actual delivery date.
Does changing my address affect my shipping cost?
It may. If you change the address to a location that's farther away or in a different shipping zone, Amazon might add a shipping charge. The checkout page will show you the new cost before you confirm the change, so you can decide whether to proceed.