Change your address before checkout, or contact Amazon support after you've ordered

You can change your delivery address on Amazon in two ways, depending on whether you've already placed the order. If you haven't checked out yet, you can change the address directly in your cart or at checkout—this takes seconds. If the order is already placed, you'll need to contact Amazon support by phone, chat, or email, and they can reroute it if the package hasn't shipped. The faster you act after ordering, the better your chances of catching it before it leaves the warehouse.

The key difference is timing. Before you click "Place your order," the address change happens when ready on your end. After that button is clicked, only Amazon support can make the change, and only if the package is still in their fulfillment center. Most packages leave within a few hours, so speed matters.

Key Takeaways

  • Before you check out, click the address field in your cart and select a different address from your saved list or add a new one.
  • At checkout, you can change the address on the final review page right up until you click "Place your order"—after that, you'll need to contact support.
  • If your order is already placed, call Amazon customer service, use the chat feature in your account, or email them with your order number and new address.
  • Amazon can only reroute a package if it hasn't left the fulfillment center, so contact them as soon as you realize the mistake.
  • If the package has already shipped, you may be able to refuse delivery and have it sent to the correct address, or return it once it arrives.

Change your address in the cart before you pay

Open your Amazon cart and look for the shipping address field. It will show whichever address you used last time. Click on that address or the "Change" link next to it. A dropdown menu will appear showing all the addresses you've saved to your account.

Select the address where you want the package to go. If the address you need isn't in the list, click "Add a new address" and type in the street, city, state, and ZIP code. Make sure the address is correct—Amazon will not deliver to a P.O. box for most items. Once you've selected or added the address, it will update in your cart, and you can proceed to checkout.

Change your address during checkout

If you didn't change the address in your cart, you can still do it at checkout. After you click "Proceed to checkout," you'll see a page that shows your shipping address. Click on that address or look for a "Change address" button. The same dropdown menu will appear with your saved addresses.

Select the correct address and review the order summary one more time before you click "Place your order." Once you've placed the order, you can no longer change the address yourself through the website—you'll have to contact Amazon support instead. This final review page is your final note to catch the mistake before it becomes harder to fix.

Contact Amazon support to change an order that's already placed

If you've already placed the order and realized the address is wrong, open your Amazon account and go to "Returns & Orders" or "Your Orders." Find the order in the list and click on it. Look for a "Contact us" or "Problem with order" button. This will open a menu with options to contact Amazon by phone, chat, or email.

Choose the method that works for you. When you contact them, have your order number ready and tell them the correct address. Amazon support can reroute the package if it's still in the fulfillment center—this usually means within the first few hours after you place the order. If the package has already shipped, they'll tell you whether you can refuse delivery or arrange a return once it arrives at the wrong address. Phone support is usually fastest if you're in a hurry.

What happens if the package has already shipped

If Amazon tells you the package has left the warehouse, you have two main options. The first is to refuse the delivery when it arrives at the wrong address. You can do this by leaving a note for the delivery driver or contacting the carrier (usually UPS, FedEx, or USPS) and asking them to return it. The package will go back to Amazon, and you can then place a new order with the correct address.

The second option is to let the package arrive at the wrong address and then return it through your Amazon account once it's delivered. Go to "Your Orders," find the item, and select "Return items." You'll be able to print a return label and send it back. Once Amazon receives it, you can order it again with the correct address. This takes longer than refusing delivery, but it works if the package is already in transit and you won't be home to refuse it.

Add a new address to your account to use in the future

To avoid this problem next time, add all the addresses where you might receive packages. Go to your Amazon account and click "Your Account" in the top right. Select "Addresses" or "Manage addresses." Click "Add address" and enter the full street address, city, state, and ZIP code. You can label each address—like "Home," "Work," or "Mom's house"—so you know which one to pick at checkout.

Amazon will save these addresses, and they'll appear in the dropdown menu every time you shop. You can edit or delete any address from this page. Having multiple addresses saved means you're less likely to order to the wrong place by accident, and it also speeds up checkout when you're ordering to different locations.

Common mistakes that make address changes harder

The biggest mistake is waiting too long to contact support. If you notice the wrong address right after ordering, contact Amazon when ready—within the first hour if possible. The longer you wait, the more likely the package has already shipped. Another common error is not having the order number ready when you contact support. You can find this in your "Your Orders" page; it's usually a 3-digit or longer number starting with a # symbol.

Some people also try to change the address by contacting the carrier instead of Amazon. This doesn't work because the carrier doesn't have the authority to change where Amazon sends the package. You have to go through Amazon first. Finally, don't assume that adding a new address to your account will automatically change an order you've already placed—it won't. You have to contact support to reroute an existing order, and they can only do it if the package hasn't shipped yet.

Frequently Asked Questions

Can I change my address after I've clicked "Place your order"?

No, not through the website. Once the order is placed, you'll need to contact Amazon support by phone, chat, or email. They can reroute it if the package hasn't shipped yet, but you have to act quickly—usually within a few hours of placing the order.

What if my address is incomplete or the delivery driver can't find it?

Contact Amazon support with your order number and provide the complete address, including apartment number, building name, or any other details that will help the driver. If the package is still in the warehouse, they can update it. If it's already shipped, you may be able to add delivery instructions or refuse it and have it sent again.

Can I change the address if I'm using a gift card or promotional code?

Yes, changing the address doesn't affect your payment method or any codes you've used. The process is the same whether you paid with a gift card, credit card, or promotional credit.

What if the package arrives at the wrong address and I'm not there to refuse it?

If the package is left at the wrong address, contact Amazon support right away with your order number. They can sometimes intercept it with the carrier. If that doesn't work, you'll need to return it through your account once it's marked as delivered, then place a new order with the correct address.

Do I need to cancel my order and place a new one to change the address?

Not if you catch it before the package ships. Contacting support is faster and easier than canceling and reordering, especially if the item is in high demand. Only cancel and reorder if support tells you they can't reroute the package.