How to Change Your UPS Delivery Address

You can change your UPS delivery address before the package arrives, but the window is narrow and depends on when the carrier picks it up

UPS lets you redirect a package to a different address, but you have to act fast—usually within a few hours of the shipment being picked up. The exact important date varies based on where the package is in the delivery network. If the package has already left the local delivery facility heading toward your original address, you cannot change it to a new street address, though you may be able to hold it for pickup at a UPS location instead.

The method you use to change the address depends on whether you are the sender or the receiver. Senders can change the address through their UPS account or by calling UPS directly. Receivers can use the UPS tracking page or the UPS mobile app to request a redirect, but only if the original sender gave them permission to make changes.

Key Takeaways

You must request an address change before the package reaches the local UPS facility for delivery—usually within a few hours of pickup.
Senders can change the address through their UPS account online or by calling 1-800-742-5877 before the package ships.
Receivers can redirect a package using the UPS tracking page or app, but only if the sender allowed it during checkout.
If the package is already out for delivery, you cannot change the street address, but you can ask UPS to hold it at a nearby UPS Store or UPS Customer Center for pickup.
Some carriers charge a fee for address changes, typically $5 to $10, depending on when you request the change.

Changing the address through your UPS account

If you are the person who shipped the package, log into your UPS account on the UPS website. Find the shipment in your shipping history and look for an option to edit or modify the delivery address. This option appears only if the package has not yet been picked up by the driver or is still in the UPS network before reaching the local delivery facility.

Click on the shipment details and select "Change Delivery Address" or a similar option. Enter the new address, confirm it is correct, and submit the change. UPS will send you a confirmation email. If you cannot find the edit option, the package has likely progressed too far in the delivery cycle, and you will need to use a different method.

Requesting a redirect as the package receiver

If someone sent you a package and you need it delivered somewhere else, go to the UPS tracking page and enter your tracking number. Click on the package details and look for a "Redirect" or "Change Delivery" option. This button only appears if the original sender allowed changes during checkout.

Select your new address from the list of options, which may include your home, workplace, or a UPS location. Some addresses outside the original delivery area may not be available. Confirm the change and watch for a confirmation email. If the redirect option does not appear, the sender did not permit changes, or the package is already too close to delivery.

Using the UPS mobile app to change your address

The UPS mobile app offers the same redirect features as the website. Open the app, go to "Tracking," and enter your tracking number or scan the barcode from your shipping label. Tap on the shipment and look for "Redirect Delivery" or "Change Address."

Select your new delivery location and confirm. The app will show you whether the change was successful and provide a new estimated delivery time. If you do not see the redirect option, the package may have already left the local facility or the sender did not permit changes.

Calling UPS directly to change your address

If you cannot change the address online, call UPS Customer Service at 1-800-742-5877. Have your tracking number ready. A representative can tell you whether the package is still early enough in the delivery cycle to accept an address change.

If the package is already out for delivery, the representative may offer to hold it at a UPS location for you to pick up, or they may attempt to redirect it to a nearby address. Some changes made by phone incur a fee of $5 to $10, depending on how late in the process you request the change. Ask about the fee before confirming the change.

What to do if the package is already out for delivery

Once a package leaves the local UPS facility on a delivery truck, you cannot change the street address. However, you have two options: ask the driver to hold the package when they arrive, or request that UPS hold it at a nearby UPS Store or UPS Customer Center for pickup.

To ask the driver to hold it, contact the local UPS facility directly using the phone number on your tracking page, or call 1-800-742-5877 and ask them to leave a note for the driver. To pick up at a UPS location instead, go to the UPS website, enter your tracking number, and select "Redirect to UPS Location." Choose a nearby facility and confirm. You will receive a notification when the package arrives there, and you can pick it up during business hours.

Common reasons address changes get rejected

UPS will reject an address change if the package has already reached the local delivery facility. This typically happens within a few hours of pickup, depending on distance and local volume. You cannot change the address to a location outside the service area, and some international addresses may not be available for redirect.

If the original sender did not permit changes during checkout, you will not be able to redirect the package as the receiver. In this case, you can ask the sender to request the change on your behalf, or you can refuse the delivery and ask the sender to reship it to the correct address.

Frequently Asked Questions

How long do I have to change a UPS delivery address?

You usually have a few hours after UPS picks up the package, but the exact window depends on when the package reaches your local delivery facility. Once it leaves that facility on a truck, you cannot change the street address. Check your tracking page when ready if you need to make a change.

Can I change the address if the package is already out for delivery?

No, you cannot change the street address once the package is on the delivery truck. You can ask UPS to hold it at a UPS location for pickup, or you can try to catch the driver and ask them to hold it for you to pick up later that day.

Is there a fee to change my UPS delivery address?

Some address changes incur a fee of $5 to $10, typically when you request the change late in the delivery cycle or by phone. Changes made early through your online account usually have no fee. Ask UPS about the cost before confirming the change.

What if the sender did not allow me to change the address?

If the sender locked the shipment and did not permit changes, you cannot redirect it yourself. Contact the sender and ask them to request the change through their UPS account, or ask them to refuse the delivery so they can reship it to the correct address.

Can I change a UPS address to a different city?

Yes, if you request the change early enough and the new address is within UPS's service area. Some rural or remote locations may not be available for redirect. Check the tracking page to see whether your new address is an option before requesting the change.

This guide is for general information only and is not medical, financial, legal, or other professional advice. For decisions specific to your situation, consult a qualified professional. See our Editorial Policy.