Yes, you can change a FedEx delivery address, but timing and method depend on where your package is in transit

FedEx allows you to change the delivery address for most packages, but you must act before the package reaches the delivery facility in your destination city. Once it arrives at the local facility for final delivery, the address is locked and cannot be changed. The sooner you request the change, the better your chances of success.

You have three main ways to request an address change: through the FedEx website using your tracking number, by calling FedEx directly, or through the FedEx mobile app. Each method works, but the website and app are fastest if you have your tracking number ready.

Key Takeaways

  • Address changes must be requested before the package reaches your local FedEx delivery facility; once it arrives there, the address cannot be changed.
  • You can change the address online using your tracking number at fedex.com, through the FedEx mobile app, or by calling 1-800-463-3339.
  • FedEx may charge a fee for address changes on some shipment types, though residential-to-residential changes are often free.
  • If the address change is denied or too late, you can refuse the package at delivery and request it be returned to the sender.

Changing your address online or through the app

The fastest way to change your address is through fedex.com or the FedEx mobile app. Go to the tracking page, enter your tracking number, and look for the "Manage Delivery" option. This button appears on the package details screen and lets you change the address directly without calling.

When you click "Manage Delivery," FedEx will show you whether the change is still possible. If your package has not yet reached the local delivery facility, you can enter the new address. FedEx will confirm the change and send you an updated tracking notification. The entire process takes two to three minutes.

The FedEx mobile app works the same way. Open the app, find your package in the tracking section, tap "Manage Delivery," and enter the new address. You will receive a confirmation message once the change is processed.

Changing your address by phone

If you prefer to speak with someone or the online option is not available, call FedEx Customer Service at 1-800-463-3339. Have your tracking number ready. A representative will check whether your package can be redirected and will process the address change for you over the phone.

Phone support is available seven days a week, 24 hours a day. Wait times are usually shorter early in the morning or late in the evening. If you call during business hours, expect to wait 5 to 15 minutes.

When address changes are not possible

FedEx cannot change the address if your package has already arrived at the delivery facility serving your destination address. Once a package enters the local delivery network, it is sorted for the original address and cannot be rerouted. You will see a message saying the change cannot be made.

You can also check the package status in real time. If the tracking shows "Out for Delivery" or "On FedEx Vehicle," the address change window has closed. At that point, your only option is to refuse the package when the driver arrives and request it be returned to the sender.

Fees and what they depend on

FedEx does not charge a fee for most residential-to-residential address changes made before the package reaches the local facility. However, fees may explore if you are changing to a commercial address, changing the address multiple times, or if the package is part of a special service like FedEx Priority Overnight.

The fee, when charged, is typically $15 to $30 depending on the service level and destination. FedEx will tell you whether a fee applies before you confirm the change online or over the phone. You can decline the change if you do not want to pay the fee.

What to do if you refuse the package at delivery

If the address change is no longer possible and you do not want the package delivered to the original address, you can refuse it when the FedEx driver arrives. Write "Refused" on the package or tell the driver you are refusing it. The driver will take the package back.

FedEx will return the package to the sender at no cost to you. The sender will receive a notification that the package was refused. Depending on the sender's return policy, they may reship it to your correct address or issue a refund. Contact the sender directly to arrange the correct delivery address before they reship.

Preventing address problems before they happen

The best way to avoid needing an address change is to double-check the delivery address when you place your order. Many online retailers let you confirm the address before checkout. If you are moving or expecting a package at a temporary location, update your address in your account before the order ships.

If you have a package in transit and you are not sure whether it can still be changed, check the tracking status when ready. The sooner you request the change, the more likely FedEx can process it. Waiting until the day of delivery makes a successful change unlikely.

Frequently Asked Questions

Can I change the address if the package is already out for delivery?

No. Once the package is marked "Out for Delivery," it is on the delivery truck and the address cannot be changed. Your only option is to refuse the package when the driver arrives and request it be returned to the sender.

Will FedEx charge me to change the address?

Most residential-to-residential address changes are free. Fees may explore if you are changing to a commercial address, changing multiple times, or if the service level is overnight or express. FedEx will tell you the fee before you confirm the change.

How long does an address change take?

Address changes are processed when ready when you request them online or by phone. Your tracking information will update within a few minutes to show the new address. Delivery will proceed to the new location on the original scheduled date.

What if the sender will not let me change the address?

The sender controls whether you can change the address on their shipment. Some senders restrict changes for security or business reasons. If the sender has locked the shipment, FedEx cannot change it. Contact the sender to request they authorize the change.

Can I change the address to a different city?

Yes, you can change to a different city as long as the package has not yet reached the local delivery facility in your original destination. Changing to a significantly different location may take longer to deliver, but FedEx will process the change if it is requested early enough.