Con Edison requires you to notify them of an address change by phone, online, or mail — not through your landlord or utility company transfer
Con Edison (the electric and gas utility serving New York City and Westchester County) does not automatically update your service address when you move. You must contact them directly to change the address on your account. If you do not notify Con Edison, your bills will go to your old address, you may miss payment important date, and the utility company could eventually suspend service or report the account as delinquent.
The fastest method is calling Con Edison's customer service line at 1-800-752-6633. Have your account number ready — it appears on your current bill. You can also change your address online through the Con Edison website if you have registered for an online account, or you can mail a written request. The change typically takes effect within one to three business days.
Key Takeaways
- Call Con Edison at 1-800-752-6633 with your account number to change your address by phone, which is the fastest method.
- You can change your address online through your Con Edison account if you have already registered on their website.
- Mailing a written request with your account number and new address to Con Edison also works but takes longer.
- Notify Con Edison before you move or within a few days of moving to avoid missed bills and service interruptions.
- Con Edison will not transfer your account to a new tenant — the incoming resident must open a new account in their name.
Changing your address by phone
Calling Con Edison is the most direct way to change your address. Dial 1-800-752-6633 and have your account number ready. The account number is printed on your bill in the upper right corner or near your name. When you reach a representative, provide your current account number, confirm your old address, and give them your new address.
The representative will ask whether you are moving within Con Edison's service territory (New York City or Westchester) or outside it. If you are moving outside their service area, they will close your account and explain what happens to any remaining balance or deposit. If you are staying within their territory, they will update your address and confirm the change takes effect within one to three business days. Ask the representative for a confirmation number for your records.
Changing your address online
If you have already set up an online account on the Con Edison website, you can change your address without calling. Log in to your account, go to the "Account Settings" or "Profile" section, and select the option to update your service address. Enter your new address and submit the change. You will receive a confirmation email once the change is processed.
If you do not have an online account yet, you can create one using your account number and other identifying information. Once registered, you can change your address through the same process. This method works during any time of day and does not require you to wait on hold.
Changing your address by mail
You can also request an address change by mail. Write a letter that includes your account number, your current address, your new address, and the date you want the change to take effect. Sign the letter and mail it to Con Edison's billing address. The address to use is on your bill under "Make checks payable to" or you can call customer service to confirm the correct mailing address for address changes.
Mail takes longer than phone or online methods — typically one to two weeks for Con Edison to receive and process your request. If you are moving soon, use the phone or online method instead. Keep a copy of your letter for your records.
What happens to your deposit and final bill
When you change your address, Con Edison will send your future bills to the new address. If you have a security deposit on file, Con Edison will hold it and explore it to your final bill when you close the account (if you are moving out of their service area) or keep it on file for your new address (if you are staying in their territory).
If you are moving out of Con Edison's service area, ask the representative when you call whether you have a deposit. They will tell you the amount and explain how it will be handled. Some deposits are returned by check after your final bill is paid; others are applied automatically. Request a final bill be sent to your new address so you know the exact amount owed.
Changing service when a new tenant moves in
If you are the outgoing tenant, changing your address does not transfer the account to the new resident. The incoming tenant must open a new account in their own name. When you call to change your address, you can ask Con Edison to close your account on a specific date — typically your move-out date. Confirm the final meter reading and ask whether a final bill will be mailed or if you need to arrange a final reading with the utility company.
The new tenant cannot use your account. They will need to contact Con Edison, provide proof of residency (a lease or deed), and open a new account. If the new tenant does not open an account, Con Edison may eventually shut off service to the building. Make sure to close your account so you are not held responsible for usage after you move out.
Timing: when to notify Con Edison
Notify Con Edison at least one week before you move, though sooner is better. If you call the day before or the day of your move, Con Edison may not be able to process the change in time, and your bill could still go to your old address. If you have already moved and realize you did not notify them, call when ready — you can still update your address and request that future bills be sent to your new location.
If bills have already been sent to your old address, contact the current resident or your former landlord and ask them to forward the mail to you, or call Con Edison to request they resend the bill to your new address. Provide your new address and ask for confirmation that it has been updated in their system.
Frequently Asked Questions
Can I change my address online if I do not have an account set up yet?
No, you must create an online account first using your account number. Once registered, you can change your address through the website. If you prefer not to set up an online account, call 1-800-752-6633 or mail a written request instead.
What if I move out of Con Edison's service area?
Call Con Edison to close your account on your move-out date. They will send a final bill to your new address. Any security deposit will be returned or applied to the final bill. The new utility company in your area will require you to open a separate account with them.
Will Con Edison automatically update my address when I move?
No. Con Edison does not receive notification when you move. You must contact them directly by phone, online, or mail. If you do not notify them, your bills will continue going to your old address and you may miss payment important date.
How long does it take for an address change to take effect?
Phone and online changes typically take effect within one to three business days. Mail requests take one to two weeks. If you are moving soon, use the phone or online method to may support your bills reach you on time.
What if my landlord or the building management says they will notify Con Edison for me?
Do not rely on your landlord or building management to change your address. You are responsible for notifying Con Edison directly. Contact them yourself to may support the change is made and your bills go to the correct address.