Where to find your address settings on eBay

Your address on eBay lives in your account settings, not in a separate checkout step. Go to eBay.com, click the account icon in the top right corner, and select Account settings. From there, click Addresses on the left side menu. You will see all addresses currently linked to your account — your shipping address, billing address, and any saved addresses you have added for past purchases.

eBay separates your shipping address (where items go) from your billing address (where your payment method is registered). You can change either one independently. If you have moved and need to update both, you will do that in two separate steps within the same Addresses section.

Key Takeaways

  • Your address settings are in Account settings under the Addresses tab, not during checkout.
  • You can change your shipping address and billing address separately, and both changes take effect when ready for future purchases.
  • Changing your address does not affect orders you have already placed — those ship to the address you provided at checkout.
  • If you are a seller, your business address is stored separately in your seller account and follows different steps to update.
  • eBay allows you to save multiple addresses and choose which one to use at checkout for each purchase.

Updating your shipping address

Click Edit next to your current shipping address. You can change the street, city, state, and ZIP code. eBay will ask you to confirm the address format — if the system does not recognize your ZIP code or street name, it will flag it and ask you to correct it before saving. This prevents items from being shipped to an address that does not exist or is incomplete.

Once you save the change, it becomes your default shipping address for all future purchases. If you have already placed an order, that order will still ship to the address you entered at checkout, not your newly updated address. You cannot change the shipping address on an order after you have paid for it — you would need to contact the seller to request a change before they ship.

Updating your billing address

Your billing address is tied to your payment method — usually a credit card, debit card, or PayPal account. To change it, go to Account settings and select Payments instead of Addresses. Find the payment method you want to update and click Edit. Change the billing address associated with that card or account.

If you have multiple payment methods on file, each one can have its own billing address. Changing the billing address on one card does not affect the others. Your billing address must match what your bank or credit card company has on file, or your payment may be declined during checkout.

Adding a second address without removing your first one

You do not have to delete your old address to add a new one. In the Addresses section, click Add address and enter your new information. eBay will let you save as many addresses as you need. At checkout, you can choose which address to ship to for each individual purchase.

This is useful if you move but want to keep your old address saved for a period of time, or if you want items shipped to different locations — your home, your office, a family member's house. You can set one as your default, but you can always pick a different one when you buy something.

What happens to your address if you move

Changing your address on eBay does not automatically update it anywhere else. If you use the same email address for other accounts — PayPal, your bank, your credit card company — you will need to update your address with each of those services separately. eBay only controls the address in your eBay account.

If you are expecting a refund from a seller, changing your address will not affect where the refund goes — refunds go back to the payment method you used, not to a physical address. If you are waiting for a return label from a seller, that label is usually emailed to you and does not depend on your address being current.

Updating your address as a seller

If you sell items on eBay, your seller address is stored in a different place. Go to Account settings, then click Business policies or Seller information depending on your account type. Your business address or return address will be listed there. Click Edit to change it.

Your seller address is what appears on shipping labels and return labels for items you sell. Buyers see this address when they receive a package or need to send something back. Changing it takes effect for all new sales going forward, but does not change the address on labels that have already been printed.

Troubleshooting address changes that do not save

If eBay will not let you save your new address, the most common reason is that the address format does not match what the postal service recognizes. Try entering your address exactly as it appears on mail you receive — include apartment numbers, suite numbers, or unit numbers in the street line rather than in a separate field. If you live in a rural area or a new development, the postal database may not have your address yet, and you may need to use a nearby recognized address temporarily.

If you get an error message that says your address cannot be verified, try removing extra words like "Street" or "Road" and using the abbreviation instead (St., Rd.). Clear your browser cache and try again, or try a different browser. If the problem persists, contact eBay customer service through your account — they can sometimes manually override address verification for legitimate addresses that the system does not recognize.

Frequently Asked Questions

Does changing my address on eBay change it on PayPal?

No. eBay and PayPal are separate accounts with separate address records, even though eBay owns PayPal. You must update your address in both places if you use PayPal as a payment method. Log into PayPal separately and update your address there as well.

Can I change my address after I have already paid for an item?

Not through eBay. Once you have checked out, the shipping address is locked in. Contact the seller when ready and ask them to change the address before they ship. Some sellers will do this if you reach out quickly, but they are not required to. After the item ships, you cannot change where it goes.

What if I enter the wrong address by mistake?

If you have not checked out yet, go back and change it before you pay. If you have already paid, message the seller right away with the correct address and ask them to hold the package. If the item has already shipped, you may be able to redirect it through the carrier's website, but this depends on the shipping method and how far along the delivery is.

Do I need to update my address if I move but keep the same ZIP code?

Yes. Even if your ZIP code stays the same, your street address or apartment number has changed. Update it so items ship to the correct location. Packages sent to an old street address in the same ZIP code may be returned or delayed.

Can eBay sellers see my full address before I buy from them?

No. Sellers only see your address after you have paid for an item. Your address is not visible to sellers during the listing or before checkout. Once you complete a purchase, the seller receives your full shipping address so they can ship the item to you.