Where to find your address settings on eBay

Your address on eBay lives in your account settings, not in a separate section. Go to Account (the icon in the top right corner), then select Personal information. From there, you'll see Addresses listed as one of your options. Click it, and you'll see every address eBay has on file for you — your primary address, any saved shipping addresses, and any old addresses you've used before.

eBay keeps multiple addresses because you might ship from different locations or receive packages at different places. The address marked as your primary is the one that appears by default when you list items or check out as a buyer. You can change which one is primary, add new ones, or remove old ones from this same screen.

Key Takeaways

  • Your address settings are in Account > Personal information > Addresses, not in a separate menu.
  • You can have multiple addresses on file and choose which one is your primary address.
  • Changing your address takes effect when ready for new listings and purchases, but does not change past transactions.
  • If you're a seller, changing your address updates where buyers see your location, but does not automatically update already-listed items.
  • You can delete old addresses, but eBay keeps a record of addresses used in completed transactions for dispute and tax purposes.

Steps to add or change your primary address

Click Add address if you're adding a new one, or click the pencil icon next to an existing address if you're editing it. Fill in your street address, city, state, and ZIP code. eBay will ask you to confirm the address — if it doesn't match a standard postal format, you may see a suggestion popup. Accept the suggestion or confirm your entry as-is.

Once you've saved the address, you can make it your primary by clicking the three dots next to it and selecting Make primary. If you're a seller, your primary address is what shows on your eBay store and in your item listings. If you're a buyer, it's the default shipping address that appears at checkout, though you can change it for any single purchase.

What happens when you change your address as a seller

If you're selling items, changing your primary address updates your seller location when ready — but only for new listings. Items you've already listed will still show your old address until you edit each listing individually. You don't have to edit them if you don't want to, but buyers will see the old location in search results and on the item page.

To update an active listing's address without changing anything else, go to Selling, find the item, click Edit item, scroll to the shipping section, and confirm the address is correct. Save the changes. This is useful if you've moved and want all your listings to reflect your new location.

Changing your address for a single purchase

You don't have to change your account address if you only need a different address for one order. At checkout, under Shipping address, click Change address. You can enter a completely different address for that purchase alone. This address will be saved to your account for future use, but it won't become your primary address unless you go back to your settings and make it so.

This is helpful if you're buying a gift to ship somewhere else, or if you're temporarily at a different location. The seller will see the shipping address you provide at checkout, not your account's primary address.

Removing old addresses from your account

Go to Account > Personal information > Addresses and click the three dots next to any address you want to remove. Select Delete address. eBay will let you delete it unless it's tied to an active or recent transaction. If you see a message saying the address can't be deleted, it means eBay is keeping it on file for a dispute, return, or tax record — you can't remove it, but it won't show up in your active address list.

Deleting an address from your account doesn't erase it from past transactions. Buyers and sellers can still see the address that was used for completed orders, and eBay keeps records for their own records and for tax purposes if you're a seller.

When eBay won't let you change your address

If you have an active auction or a pending transaction, eBay may prevent you from changing your primary address until the sale is complete. This protects both you and the buyer — the address can't change mid-transaction. Wait for the item to be paid for and shipped, then update your address.

If you're locked out of changing your address for another reason, it's usually because eBay's system flagged something unusual — a mismatch between your address and your payment method, for example. Contact eBay's Resolution Center or your account support team. They can unlock the change or explain what needs to match before you can proceed.

Updating your address on the eBay app

The process is nearly identical on the mobile app. Tap the Account icon (usually at the bottom right), then Personal information, then Addresses. You can add, edit, or delete addresses the same way as on the website. Changes sync across the app and the website within a few minutes.

One difference: the app sometimes shows a simplified view of your addresses. If you need to see all your saved addresses or manage them in detail, the website version gives you more options and clearer controls.

Frequently Asked Questions

Does changing my address affect orders I've already placed?

No. Orders that are already paid for or shipped will use the address you provided at checkout. Changing your account address only affects new purchases going forward. If you need to change the address on a pending order before it ships, contact the seller directly or use eBay's Resolution Center to request a change.

Can I have multiple addresses and switch between them?

Yes. You can save as many addresses as you want and choose which one is primary. At checkout as a buyer, you can pick any saved address or enter a new one for that purchase. As a seller, only your primary address shows on your listings, but you can change which address is primary anytime.

What if my address is in a different country?

eBay supports addresses in most countries where it operates. Enter your address in the format your country uses — street, city, postal code, and country. If eBay doesn't recognize your country or postal format, try entering it exactly as it appears on your mail. If it still won't save, contact eBay support, as some regions have restrictions on buying or selling.

Will my old address show up in my transaction history?

Yes. Past transactions keep the address that was used at the time, even after you delete it from your account. Buyers and sellers can see the address used for completed orders. eBay keeps these records for disputes, returns, and tax purposes and does not remove them when you update your current address.

Do I need to change my address if I'm moving?

If you're a buyer only, you can change it whenever you want — it only affects future purchases. If you're a seller, update it as soon as you move so new listings show your correct location. Existing listings will still show your old address until you edit them individually, so update active items if you want them to reflect your new location.