The fastest way to update your address at Bank of America
You can change your address with Bank of America through their website, mobile app, or by calling their customer service line. The online and app methods take about five minutes and take effect when ready for most account types. A phone call takes longer but works if you do not have internet access or prefer to speak with someone.
Bank of America does not require you to visit a branch in person to change your address, though you can do so if you have one nearby. The address change applies to all your accounts at once — checking, savings, credit cards, and loans — unless you specify otherwise.
Key Takeaways
- Online and mobile app address changes take effect when ready and are the fastest method available.
- You will need your username and password to change your address through the website or app.
- Phone updates take longer but work during extended hours and do not require internet access.
- The address change applies to all your Bank of America accounts unless you ask to change only specific ones.
- Paper statements and account mail will go to your new address within one to two billing cycles.
Changing your address online through the Bank of America website
Log in to your Bank of America account at bankofamerica.com using your username and password. Once you are logged in, look for the settings or profile menu — this is usually in the top right corner of the page or under a gear icon. Select "Profile" or "Account Settings" from the menu.
Find the section labeled "Contact Information" or "Address." Click on it and you will see your current address listed. Select the option to edit or change your address. Type in your new street address, city, state, and ZIP code. Bank of America will ask you to confirm the change before it saves. Once you confirm, the change takes effect right away.
Your new address will appear on future statements and account mail within one to two billing cycles. If you need to change the address for only one account instead of all of them, look for an option that says "Change address for this account only" before you confirm.
Updating your address through the Bank of America mobile app
Open the Bank of America mobile app and log in with your username and password. Tap the menu icon — usually three horizontal lines in the top left or bottom right corner, depending on your device. Look for "Settings" or "Profile."
Select "Contact Information" or "Address Information." Tap the edit button next to your current address. Enter your new address in the fields provided and review it for accuracy. Tap "Confirm" or "Save." The change takes effect when ready and applies to all your accounts unless you choose otherwise.
Changing your address by phone
Call Bank of America customer service at 1-800-432-1000. Have your account number and a form of identification ready — the representative may ask for your Social Security number or other information to verify your identity. Tell the representative you want to change the address on your account.
Provide your new address clearly, spelling out the street name and city if needed. The representative will read it back to you to confirm. The change usually takes effect within one business day, though it may take longer during weekends or holidays. Ask the representative to note in your account that you have requested an address change so there is a record of the call.
Bank of America's phone lines are open Monday through Friday from 8 a.m. to 9 p.m. Eastern time and Saturday from 9 a.m. to 5 p.m. Eastern time. Sunday hours vary by region.
Changing your address at a Bank of America branch
If you prefer to change your address in person, visit any Bank of America branch with a valid government-issued ID. Tell the teller or branch representative that you want to update your address. They will pull up your account and make the change while you wait.
Branch updates take effect when ready. This method works well if you are already at a branch for another reason or if you do not have internet access. Branch hours vary by location, so check the Bank of America website or call ahead to confirm when your nearest branch is open.
What happens after you change your address
Your new address will appear on statements, tax documents, and account mail within one to two billing cycles. If you have automatic bill payments set up, they will continue to work — the address change does not affect payments or transfers. Your debit card and credit cards will still work at your current address.
If you have checks ordered, they will be printed with your old address unless you order new ones after the change takes effect. You can order new checks through the Bank of America website, app, or by calling 1-800-432-1000. There is usually a small fee for expedited check orders, though standard orders are free.
If you are moving to a different state, confirm that Bank of America offers accounts in that state. Most states are covered, but a few restrictions exist for certain account types. Call customer service if you are unsure.
Changing your address for specific accounts only
Bank of America normally changes the address for all your accounts at once. If you want to use a different address for one account — for example, a business account at a different location — you can request this during the change process.
When you change your address online or through the app, look for an option that says "Change address for this account only" or "Change address for selected accounts." If you do not see this option, call customer service at 1-800-432-1000 and ask them to change the address for specific accounts while keeping others the same.
Frequently Asked Questions
How long does it take for my address change to show up on my statements?
Online and app changes take effect when ready, but your new address will not appear on printed statements until your next billing cycle, which is usually one to two months away. Phone and branch changes also take effect right away but appear on statements at the next cycle.
Do I need to change my address with Bank of America if I move?
You should change your address so that statements, tax documents, and account mail reach you at your new location. You do not have to change it when ready, but doing so within a few weeks of moving prevents mail from going to your old address and getting lost.
Will changing my address affect my credit score or accounts?
No. Changing your address does not affect your credit score, account balance, or any of your account features. It only updates where Bank of America sends your mail and statements.
Can I change my address if I do not have internet access?
Yes. Call Bank of America at 1-800-432-1000 or visit a branch in person. Both methods work without internet and take effect within one business day.
What if I entered my address wrong and need to change it again?
You can change your address as many times as you need using any of the same methods — online, app, phone, or branch. There is no limit to how often you can update it, and there is no fee.