Change Your Address Online Through Chase Mobile App or Website

The fastest way to change your address with Chase is through their website or mobile app, which takes about five minutes. Log into your Chase account, go to "Profile & Settings" or "Settings," then select "Personal Information" or "Address." Enter your new address, confirm it, and submit. Chase will show you a confirmation message on screen, though the change may take one to two business days to process across all your accounts.

If you use the Chase mobile app, the steps are nearly identical. Tap the menu icon (three horizontal lines), scroll to "Settings," then "Personal Information," and update your address there. You do not need to call or visit a branch for this change—the online method works for checking accounts, savings accounts, credit cards, and most other Chase products at once.

Key Takeaways

  • You can change your address online through the Chase website or mobile app in about five minutes without calling or visiting a branch.
  • The address change takes one to two business days to process, so plan ahead if you need it updated before receiving mail or statements.
  • If you have multiple Chase accounts, updating your address in one place usually updates all of them, but you should verify each account afterward.
  • For joint accounts, either account holder can change the address, and it will update for both people on that account.
  • If you cannot access your account online, you can call Chase customer service at the number on the back of your card or visit a branch in person.

Verify the Change Across All Your Chase Accounts

After you submit your address change, log back into your account after one business day to confirm it went through. Check each Chase account you own separately—checking, savings, credit cards, and any other products—because occasionally the change applies to some accounts but not others, especially if you opened them at different times or through different Chase divisions.

If you see the old address still showing on any account, go back to "Personal Information" and update it again. This is rare, but it happens often enough that a quick verification saves you from missing important mail or statements later.

Update Your Address at a Chase Branch in Person

If you prefer to change your address face-to-face, visit any Chase branch with a valid photo ID. Bring a piece of mail showing your new address—a utility bill, lease, or mortgage statement works—so the banker can verify it. This method takes about ten minutes and gives you a paper receipt confirming the change, which some people prefer for their records.

You do not need an appointment for an address change at most branches, but calling ahead during busy times can save you a wait. Ask the banker to confirm the change was applied to all your accounts before you leave, since they can see your full account list on their screen.

Change Your Address by Phone

Call the customer service number on the back of your Chase debit or credit card. Tell the representative you want to update your address, and have your new address ready to spell out. They will ask you to verify your identity by answering security questions or providing your Social Security number, then process the change over the phone.

Phone changes typically take the same one to two business days as online changes. Ask the representative to confirm which accounts the change applies to, since you cannot see their screen. Request that they note in your file that you requested the change, so if there is a delay you have a record of when you called.

What Happens to Automatic Payments and Mailing Addresses

Changing your address with Chase updates the mailing address on your account, so statements and notices will go to your new location. However, it does not automatically change the billing address on any automatic payments you have set up—those are separate. If you have automatic bill payments linked to your Chase account, log into each one and update the address there as well, or call the companies directly to confirm they have your new address on file.

If you have a Chase credit card, changing your account address also updates the billing address Chase sends to merchants when you make purchases. This is important for online shopping and fraud prevention, so verify it changed correctly if you use your card for online transactions.

Address Changes for Joint Accounts and Authorized Users

If you have a joint account with another person, either of you can change the address, and it updates for both account holders. The new address will appear on statements and mail sent to both of you. If you are an authorized user on someone else's account but not the primary account holder, you cannot change the address yourself—only the primary account holder or joint owner can make that change.

If you are the primary account holder and want to change the address for a joint account, the other account holder will see the new address on their next statement. There is no separate notification, so let them know the change is coming if they need to update their records.

Frequently Asked Questions

How long does it take for my address change to show up on my statements?

Chase typically processes address changes within one to two business days. Your next statement will show the new address, though if your statement is scheduled to print the day you request the change, it may still go to your old address. Check your account online after two business days to confirm the change took effect.

Do I need to change my address with Chase if I only have a credit card?

Yes. Even if you only have a Chase credit card and no checking or savings account, you should update your address so statements and notices go to the correct location. The process is the same—log in online, go to "Personal Information," and update it there.

What if I moved and did not update my address before my card expired?

Update your address as soon as possible. Chase will mail your replacement card to the address on file, so if you do not update it first, the card goes to your old address. If this happens, contact Chase customer service and ask them to hold the card at a branch near you, or request they mail it to your new address after you update it.

Can I change my address temporarily if I am traveling?

Chase does not have a built-in temporary address feature. If you are traveling for a short time, you can change your address to your temporary location and then change it back when you return. Alternatively, you can set up electronic statements instead of paper statements, so mail does not pile up at your old address while you are away.

What if my address change did not go through after two business days?

Log back into your account and check "Personal Information" to see if the old address is still showing. If it is, try updating it again. If it still does not work after a second attempt, call Chase customer service at the number on your card and ask them to process the change manually over the phone.