Change your eBay address in Account Settings

To change your address on eBay, go to your Account menu, select Account settings, then click Personal information. You will see your current address listed. Click the pencil icon next to it to edit. Enter your new street address, city, state, and ZIP code, then click Save. eBay will send a confirmation email to verify the change took effect.

The address you update here becomes your default shipping address for items you buy and your return address for items you sell. If you have multiple addresses on file — perhaps a home address and a work address — you can add a new one without deleting the old one. During checkout, you can choose which address to ship to for that specific purchase.

Changes to your primary address take effect when ready, but eBay may take a few hours to update the address across all your active listings if you are a seller. If you are in the middle of a sale, the buyer will see the address you had on file when the listing was created, not the new one.

Key Takeaways

  • Your address change happens in Account settings under Personal information, and you confirm it through an email eBay sends to your registered email account.
  • You can keep multiple addresses on file and choose which one to use at checkout for each purchase.
  • If you are a seller, active listings will reflect the new address within a few hours, but completed sales will use the address from when the listing was created.
  • Changing your address does not affect past transactions or feedback — only future purchases and sales.

Why you might need to update your address

You may need to change your address if you have moved, if you want to use a different shipping location for a specific purchase, or if you made a typo when you first set up your account. Sellers also update their address when they relocate their business or want to ship from a different warehouse.

If you are buying from eBay, the seller will ship to whatever address you provide at checkout. If you are selling, your return address and the address shown to buyers will reflect what is in your Account settings at the time the sale completes.

Adding a second address without removing the first

eBay lets you store more than one address in your account. To add a new address without deleting your current one, go to Account settings, click Personal information, and look for an Add address option below your existing address. Enter the new address details and save.

Once you have multiple addresses saved, you will see them all listed during checkout. Select the one you want to use for that order. This is useful if you want to ship to your office sometimes and your home other times, or if you have a seasonal address.

What happens to your address during a sale

When you buy something on eBay, the address you choose at checkout is locked in for that transaction. The seller sees only the address you provided for that specific order, not your other saved addresses or your account history.

If you are a seller and you change your address after a buyer has paid, the buyer will still see the original address you had on file when you listed the item. If you need to ship from a different location, contact the buyer through eBay Messages to let them know before you ship.

Changing your address if you are a business seller

Business sellers on eBay may have a registered business address that is harder to change than a personal address. If your business has moved, you may need to update your address through your Seller account settings rather than Personal information. Look for Business information or Store settings depending on your seller tier.

Some business accounts require you to verify a new address before it takes effect. eBay may send a postcard to the new address with a code you enter to confirm you own it. This process can take one to two weeks.

Troubleshooting address changes that do not save

If you try to save a new address and it does not stick, clear your browser cache and try again in a different browser. Sometimes eBay's site has a temporary glitch that prevents the save button from working. If you still cannot save after trying a different browser, contact eBay Customer Service through the Help & Contact page.

Make sure your address follows the format eBay expects: street address on the first line, city and state on the second, and ZIP code on the third. If you are outside the United States, use your country's postal code format. Addresses with special characters or very long street names sometimes cause the form to reject the entry.

Frequently Asked Questions

Can I change my address if I have an active bid or purchase?

Yes. You can change your address at any time, but the address you use at checkout for a specific purchase is the one that matters. If you have already won an auction or bought an item, the address you provided during that transaction is the one the seller will use. You can update your account address for your next purchase.

Will changing my address affect my feedback or seller rating?

No. Your feedback, seller rating, and transaction history stay the same when you change your address. Only future transactions will use the new address.

What if I entered the wrong address and the seller already shipped?

Contact the seller through eBay Messages right away with the correct address. If the package has not shipped yet, they may be able to change it. If it has already shipped, you may need to contact the carrier or arrange to pick it up at the original address and have it reshipped.

Can I use a PO box as my eBay address?

You can enter a PO box in your account, but many sellers will not ship to PO boxes because some carriers do not deliver packages to them. When you check out, you may see a warning that the seller does not ship to that address. A physical street address is more reliable for receiving packages.

How long does it take for a new address to show up on my seller listings?

eBay updates your return address on active listings within a few hours of the change. Buyers will see the new address on any new purchases they make from you, but past transactions will show the address you had when the sale completed.