The steps to change your Amazon email address
To change your email address on Amazon, sign in to your account, go to Account & Lists in the top right corner, select Your Account, then click Login & security. Under the email address field, click Edit, enter your new email address, and select Save changes. Amazon will send a confirmation link to both your old and new email addresses — you must confirm the change from the new address within 24 hours or the request expires.
The entire process takes about five minutes if you have access to both email accounts. If you cannot access your old email address, you will need to verify your identity through other means — Amazon may ask for your phone number, a recent order, or answers to security questions before allowing the change.
Key Takeaways
- You change your email through Account & Lists > Your Account > Login & security, then click Edit next to your email address.
- Amazon sends confirmation links to both your old and new email addresses, and you must click the link from the new address within 24 hours.
- If you no longer have access to your old email, Amazon can verify your identity using your phone number, recent orders, or security questions instead.
- Your new email becomes your login username when ready after you confirm it, so save it somewhere you can find it.
What happens during the confirmation process
When you submit your new email address, Amazon sends a confirmation email to the new address with a link that says Confirm your new email address. Click that link within 24 hours. At the same time, Amazon sends a notification to your old email address letting you know the change was requested — this is a security measure so you can cancel the change if someone else tried to access your account.
If you do not click the confirmation link within 24 hours, the request expires and your email address stays the same. You will have to start the process over. If you accidentally delete the confirmation email, go back to Login & security and click Edit again — Amazon will resend the confirmation link.
If you cannot access your old email address
If your old email account no longer exists or you no longer have the password, tell Amazon during the email change process. When you click Edit and enter your new email, Amazon will ask whether you can access your old email. Select No, I don't have access to this email address.
Amazon will then ask you to verify your identity using one of these methods: your phone number on file, a recent order confirmation, or answers to security questions about your account history. Once you verify, you can change your email without needing to confirm from the old address. This process usually takes a few minutes, though Amazon may take up to 24 hours to process the verification.
Your new email becomes your login username
After you confirm the change, your new email address becomes the username you use to sign in to Amazon. Your old email address will no longer work for logging in. Write down your new email address or save it in a password manager so you do not forget it the next time you sign in.
If you use Amazon on multiple devices — a phone, tablet, or computer — you will be signed out of all of them. You will need to sign back in using your new email address. This is normal and happens automatically when you confirm the change.
Changing your email if you use Amazon Prime or a business account
The process is the same whether you have a regular Amazon account, an Amazon Prime membership, or an Amazon Business account. Your Prime membership, orders, and saved items all stay attached to your account — changing the email does not affect any of them.
If you use Amazon Household (where family members share Prime benefits), changing your email address only affects your own account. Other household members keep their own email addresses and access.
What to do if the email change fails or gets stuck
If you click the confirmation link and see an error message, or if the link does not work, go back to Login & security and try the process again. Amazon will send a new confirmation link. If you keep getting errors, try using a different web browser or clearing your browser's cache and cookies.
If you have tried multiple times and the change still will not go through, contact Amazon Customer Service through the Contact Us page in your account. Select the issue related to your account or login, and a representative can help you change your email manually. This usually takes one to two business days.
Frequently Asked Questions
Can I change my email address if I forgot my password?
Yes. Go to the Amazon sign-in page, click Forgot password?, and reset your password using your current email address. Once you have signed in, you can change your email through Login & security. You do not need your old password to change your email.
What if someone else changed my email address without permission?
Check the notification email sent to your old address — it will have a link to cancel the change. Click that link when ready to stop the change. Then change your password and turn on two-step verification in Login & security to protect your account from future unauthorized changes.
How long does it take for the new email to work everywhere?
Your new email works as your login username right after you confirm it. However, if you receive order confirmations or account notifications, those will start going to your new email address within a few hours. Old emails sent to your previous address will not be forwarded.
Can I change my email address back to my old one later?
Yes. Follow the same process — go to Login & security, click Edit, and enter your old email address. Amazon will send a confirmation link to your old email address, and you will need to confirm the change from there within 24 hours.
Do I need to update my email on my payment methods or shipping addresses?
No. Your payment methods and shipping addresses are tied to your account, not your email address. They stay the same when you change your email. However, if you use your email address as a recovery contact for your payment method, you may want to update that separately in your payment settings.