You can change a FedEx delivery address online, by phone, or through the FedEx mobile app — but only if you act before the package reaches the delivery facility in your area
FedEx lets you redirect a package to a different address, but timing matters. Once your package enters the local delivery facility — usually the day before or morning of delivery — you cannot change the address through the standard online tools. The method you use depends on how much time you have and whether you have a FedEx account.
The fastest route is the FedEx mobile app or website if you have a tracking number and a registered FedEx account. If you do not have an account or prefer to speak with someone, calling FedEx directly works but takes longer. A third option, FedEx Delivery Manager, is free to set up and gives you the most control over future shipments.
Key Takeaways
- You must change the address before the package reaches your local delivery facility, which is usually one day before the scheduled delivery date.
- The FedEx website and mobile app are the fastest methods if you have a tracking number and can log into a FedEx account.
- If you do not have a FedEx account, you can call 1-800-463-3339 to request an address change, but the process takes longer and depends on package location.
- FedEx Delivery Manager is a free service that lets you change delivery instructions for future packages without calling or logging into an account each time.
- If the package has already reached the local facility, your only option is to refuse the delivery and request it be returned to the sender.
Changing the address through the FedEx website or app
Go to fedex.com and sign into your FedEx account. If you do not have one, create it using your email address — it takes about two minutes. Enter your tracking number in the "Track" field at the top of the page.
Once the tracking page opens, look for a button or link that says "Change Delivery" or "Delivery Options." Click it. You will see a form asking for the new address. Enter the complete address, including street, city, state, and ZIP code. FedEx will verify the address in real time. If the address is valid, you can confirm the change when ready.
The mobile app works the same way: open the FedEx app, tap "Track," enter your tracking number, and look for the delivery options menu. Changes made through the app or website usually take effect within minutes, but FedEx recommends confirming the change at least a few hours before the scheduled delivery time.
Calling FedEx to change the address
Call 1-800-463-3339 and have your tracking number ready. A FedEx representative will look up your shipment and ask you for the new delivery address. They will confirm the address matches FedEx's database and process the change on the call.
Phone requests take longer than online changes — typically 15 to 30 minutes to process — so call as soon as you know the address needs to change. The representative will give you a confirmation number. Write it down in case you need to verify the change later.
If you call after business hours, you can leave a message with your tracking number and new address, but FedEx will not process it until the next business day. For packages arriving the next morning, a phone call may be too late.
Using FedEx Delivery Manager for future control
FedEx Delivery Manager is a free service that gives you more options than a one-time address change. You sign up at fedex.com/deliverymanager, and FedEx will notify you by email or text when a package is on the way to you. You can then choose to change the address, hold the package at a FedEx location, or request a specific delivery time — all without calling or logging into your account each time.
To use it, you provide FedEx with your address and phone number or email. FedEx matches incoming packages to your profile based on the delivery address. Once enrolled, you get notifications for most packages headed to your address, even if you did not place the order yourself.
Setting up Delivery Manager takes about five minutes and works for all future FedEx deliveries to your address. If you receive packages regularly, this is the easiest way to manage address changes without repeating the same steps each time.
What to do if the package has already reached the local facility
If your tracking shows the package is "out for delivery" or has reached the local FedEx facility, you cannot change the address through the normal process. Your only option is to refuse the delivery when the driver arrives. Tell the driver you refuse the package, and they will mark it as refused in the system.
The package will be returned to the sender, and the sender can then reship it to the correct address. This process takes several days and may result in additional shipping charges, so it is not ideal — but it is the only way to stop a delivery that has already entered the local facility.
If you are not home when the driver arrives, FedEx will leave a notice. You can call the number on the notice and request to refuse the package before the driver attempts delivery again.
Changing the address for a package you sent
If you shipped the package yourself and need to change where it goes, the process is the same: use the FedEx website, app, or call 1-800-463-3339. You will need the tracking number, which FedEx sent to you by email or which you can find in your FedEx account under "Shipments."
As the sender, you have the same time window as a recipient — you can change the address only before the package reaches the local delivery facility. After that, you must refuse the delivery and reship.
Common reasons address changes fail
The most common reason an address change does not go through is that the package has already reached the local facility. FedEx updates tracking in real time, so check the current status before attempting a change. If it says "out for delivery" or "at local facility," the change will not work.
A second reason is an invalid address. If you enter an address that does not match FedEx's database — for example, a missing apartment number or an incorrect ZIP code — the system will reject it. Enter the address exactly as it appears on official mail or a utility bill.
A third reason is that you do not have a FedEx account or the tracking number is not linked to your account. If you received the package as a gift or the sender did not use your email, you may not be able to change it online. In that case, call FedEx instead.
Frequently Asked Questions
Can I change the address to a different person's house?
Yes. You can change the delivery address to any valid address, including someone else's home or a business. FedEx does not verify that you have permission to deliver there, so make sure the recipient at the new address is expecting the package.
What if I want the package held at a FedEx location instead of delivered?
You can request to hold the package at a FedEx Office or FedEx Station through the website or app. Look for "Hold at Location" in the delivery options menu. You will need to pick it up within a set number of days, usually five to seven. FedEx will send you a notification when it is ready.
Does changing the address cost money?
No. Changing a delivery address is free whether you do it online, through the app, or by phone. You are not charged for the change itself, though if the new address is farther away and requires additional shipping, the sender may be charged — but that is rare.
How long does it take for a FedEx address change to go through?
Online and app changes take effect within minutes. Phone changes take 15 to 30 minutes. To be safe, make the change at least a few hours before your scheduled delivery time. If you change it the morning of delivery, there is a risk the driver may have already left the facility with your package.
What if FedEx already tried to deliver and left a notice?
Call the number on the notice or call 1-800-463-3339 and tell them you want to refuse the package or change the delivery address for the next attempt. If you refuse it, the package goes back to the sender. If you change the address, FedEx will attempt delivery to the new address on the next business day.