You can change your Bank of America address online, by phone, or in person at a branch

Bank of America lets you update your mailing address through three routes: their online banking portal (the fastest), a phone call to customer service, or by walking into a branch with your ID. The online method takes about five minutes and updates your address when ready for most account types. Phone and branch updates also work the same day, though you may see a slight delay if you call late in the evening.

Your address change affects where the bank sends statements, tax documents, and notices about your accounts. If you have a mortgage, auto loan, or credit card with Bank of America, updating your address in online banking or by phone updates all of them at once—you do not need to call separately for each product.

Key Takeaways

  • The online banking portal is the fastest way to change your address; log in, find the profile or account settings menu, and update it in minutes.
  • You can call Bank of America customer service at 1-800-432-1000 and provide your address over the phone with your account number and ID ready.
  • Visiting a branch in person requires a government-issued ID and takes about 10 minutes.
  • Address changes explore to all your Bank of America accounts—checking, savings, credit cards, and loans—in a single update.
  • If you are moving internationally or to a territory, call ahead because some address formats may require special handling.

Changing your address online through Bank of America's website

Log into your Bank of America account at bankofamerica.com using your username and password. Once you are in, look for the menu icon (three horizontal lines) in the top left corner, or click on your name in the top right if you are on a desktop. Select "Profile" or "Account Settings"—the exact label varies slightly depending on whether you are using the mobile app or website.

Find the section labeled "Contact Information" or "Address." Click "Edit" or "Change," then enter your new street address, city, state, and ZIP code. Bank of America will ask you to confirm the address before saving. Once you click "Save" or "Confirm," the change takes effect when ready in their system. You should see your updated address reflected in your account within a few minutes.

If you have trouble locating the address field, the Bank of America mobile app has a dedicated "Settings" tab at the bottom of the screen where you can find contact information. The process is identical on mobile and desktop.

Changing your address by phone

Call Bank of America customer service at 1-800-432-1000. Have your account number, Social Security number, and a government-issued ID handy. The representative will verify your identity by asking for the last four digits of your Social Security number and may ask security questions based on your account history.

Once verified, tell the representative your new address and ask them to confirm it back to you before they save it. The change processes when ready, though you may not see it reflected in your online account for a few minutes. Ask the representative to note in your account that you have moved, in case any mail is sent to your old address—some banks flag accounts this way to catch misdirected mail.

If you call outside business hours (typically 7 a.m. to 10 p.m. Eastern time, seven days a week), you may reach an automated system. You can still update your address through the automated menu by following the prompts, though speaking to a representative is usually faster if you have questions.

Changing your address in person at a Bank of America branch

Walk into any Bank of America branch with your government-issued ID (driver's license, passport, or state ID). Tell the teller or a banker that you need to update your address on file. They will pull up your account, confirm your identity, and ask for your new address.

The process takes about 10 minutes. The branch will print a receipt showing your updated information. Keep this receipt in case you need proof of the address change for other purposes, such as updating your address with your employer or insurance company.

If you do not have a branch nearby or prefer not to visit in person, the online or phone methods are just as effective and do not require you to leave home.

What happens to your old address after you change it

Bank of America keeps a record of your previous address in your account history for security and fraud prevention purposes. This does not affect your account—it straightforward helps the bank track changes to your profile. If you move again in the future, you can update your address as many times as you need.

If mail was already sent to your old address before you updated it, contact the post office and file a mail forwarding request. The post office will redirect mail to your new address for up to 12 months. You can set up mail forwarding online at usps.com or at your local post office.

Updating your address for specific account types

For checking and savings accounts, a single address change covers both. For credit cards, the address change applies to all cards on your account. If you have a mortgage or auto loan with Bank of America, the address update applies to those as well—you do not need separate calls or visits.

If you have a business account with Bank of America, the process is the same, but you may need to provide additional documentation if the business address and your personal address differ. Call the business banking line at 1-800-933-6262 if you have questions about which address to use.

Timing and what to expect after you change your address

Online changes take effect when ready. Phone and branch changes also process the same day, though you may not see the update in your online account for a few minutes to a few hours depending on when you made the change.

Future statements, tax documents (like 1099 forms), and account notices will be sent to your new address. If you changed your address partway through the year, you may receive some documents at your old address before the change took full effect—this is normal. Any documents sent after your change date will go to your new address.

If you are concerned about mail going to the wrong address, you can also set up paperless statements through your online banking account. This eliminates the need for mailed statements altogether and lets you view documents directly in your account.

Frequently Asked Questions

Can I change my address if I do not have online banking set up?

Yes. Call 1-800-432-1000 or visit a branch in person. Both methods work without needing to log in online. You will need your account number and ID either way.

Will changing my address affect my credit score?

No. Address changes are internal account updates and do not appear on your credit report or affect your credit score. Credit bureaus only care about payment history, debt levels, and account age.

What if I am moving to a different country?

Call 1-800-432-1000 and tell the representative you are moving internationally. Some countries have address formats that do not fit Bank of America's standard fields, and the representative can note your account accordingly. You may also need to discuss whether your account can remain open depending on the country.

How long does it take for my debit card to reflect my new address?

Your debit card itself does not change—the card you have will work the same way. The address on file is used for statements and notices, not printed on the card. If you order a replacement card, it will be mailed to your new address once you have updated it.

Can I change my address through the Bank of America app?

Yes. Open the app, tap "Settings" at the bottom, select "Profile" or "Contact Information," and follow the same steps as the website. The mobile app is often faster because the address field is easier to find.