The fastest way to change your address at Chase
You can change your address at Chase through their mobile app, online banking portal, or by calling customer service. The app and website are fastest — the change takes effect when ready for most account types. If you call, a representative will update it while you are on the phone, usually in under five minutes.
You do not need to visit a branch unless your account has restrictions that require in-person verification. Most customers never need to go in. Have your account number and new address ready before you start, whether you choose the app, website, or phone.
Key Takeaways
- The Chase mobile app and online banking site both let you change your address yourself in under two minutes, and the change is when ready.
- If you call Chase customer service at the number on the back of your card, a representative can update your address while you wait.
- Address changes do not affect your account number, routing number, or existing automatic payments and transfers.
- Chase will mail statements and cards to your new address once the change is processed, usually within one business day.
- If you have a business account or a restricted account, you may need to visit a branch or provide additional documentation by mail.
Changing your address through the Chase mobile app
Open the Chase mobile app and sign in with your username and password. Tap the menu icon (three horizontal lines) in the bottom right corner, then select "Settings." Look for "Profile" or "Personal Information" — the exact label varies slightly by app version.
Tap "Address" and enter your new street address, city, state, and ZIP code. Review the information for typos, then tap "Confirm" or "Save." The app will show a confirmation message within seconds. Your address is now updated in Chase's system.
If the app does not show an address option in Settings, try tapping "Account Services" instead. Some older app versions organize the menu differently. If you still cannot find it, the website method below will work on any device.
Changing your address on Chase.com
Go to Chase.com and sign in with your username and password. Click your name or profile icon in the top right corner, then select "Profile Settings" or "Account Settings." The exact wording depends on which version of the site you see.
Look for "Address" or "Contact Information" in the left menu. Click it, then click "Edit" next to your current address. Type your new address in the fields provided, then click "Save" or "Confirm." You will see a confirmation message, and the change takes effect when ready.
If you have multiple accounts with Chase, the address change applies to all of them at once. You do not need to update each account separately.
Changing your address by phone
Call the customer service number on the back of your Chase debit or credit card. Tell the representative you want to update your address. They will ask you to verify your identity by providing your account number, the last four digits of your Social Security number, or another piece of information on file.
Once verified, give them your new street address, city, state, and ZIP code. The representative will read it back to you to confirm there are no typos. The change is complete when ready, and they will tell you when to expect your next statement or card at the new address.
This method works during Chase's customer service hours, which are typically Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. Wait times are usually shortest on weekday mornings.
Changing your address at a Chase branch
You can also walk into any Chase branch with a valid photo ID and ask a teller or banker to update your address. Bring your account number or the card itself. The teller will update it on the spot, and you will receive a written confirmation.
This method is useful if you prefer to handle it in person or if you have questions about how the change affects your specific accounts. It is not faster than the app or phone, but it gives you a paper record of the change.
What happens after you change your address
Chase will mail your next statement and any new cards to your new address. Statements typically arrive within five to seven business days of the change. If you have a credit card, Chase will mail a replacement card to your new address automatically — you do not need to request one.
Your account number, routing number, and all automatic payments or transfers remain unchanged. Bills you set up to pay from your Chase account will continue to go out on schedule. Direct deposits to your account will not be affected.
If you change your address and then realize you made a mistake, you can change it again through any of the same methods. There is no limit to how many times you can update it.
When you might need to visit a branch
Most customers can change their address online or by phone without any trouble. However, if your account has a hold or restriction on it, Chase may require you to visit a branch in person or send documentation by mail to verify the change.
Business accounts sometimes require additional steps. If you own a business account with Chase, call the business banking line on the back of your card to ask whether you can change the address online or whether you need to come in.
If you have a joint account and both owners need to authorize the change, you may need to visit a branch together or have both owners call customer service to approve it.
Frequently Asked Questions
Will changing my address affect my account number or routing number?
No. Your account number and routing number stay the same. Only your mailing address changes. Any automatic payments, transfers, or direct deposits set up with your old account information will continue to work without interruption.
How long does it take for Chase to mail my statement to my new address?
Chase typically mails statements five to seven business days after processing your address change. If you need your statement sooner, you can view it online through your account at any time, even before the paper copy arrives.
Do I need to update my address for each Chase account separately?
No. If you have multiple Chase accounts linked to the same customer profile, updating your address once changes it for all of them. If you have accounts at different banks or separate customer profiles, you will need to update each one.
What if I change my address and then move again before my card arrives?
You can change your address again through the app, website, or phone. Chase will mail your card to the most recent address you provided. If a card is already in the mail to an old address, contact customer service to see if they can intercept it or issue a replacement to your current address.
Can I change my address if I do not have access to the app or website?
Yes. Call the customer service number on the back of your Chase card, and a representative will update it for you over the phone. You can also visit a Chase branch in person with a valid photo ID.