Change your address online, by phone, or in person at a branch
Bank of America lets you update your mailing address through their website, mobile app, by calling customer service, or by visiting a branch in person. The online method is fastest — you can do it in minutes without waiting on hold. The address change takes effect when ready for digital statements and account access, though physical mail may take a few days to redirect.
You'll need your account number or the card number linked to the account, plus your Social Security number or tax ID if you're updating an address on a business account. Bank of America doesn't charge a fee to change your address, and the change applies to all accounts registered under your name unless you specify otherwise.
Key Takeaways
- Online address changes through the Bank of America website or mobile app take effect when ready and are the fastest method.
- You can call 1-800-432-1000 to update your address by phone, and the change is confirmed in real time.
- Visiting a branch in person with a photo ID lets you update your address on the spot if you prefer face-to-face confirmation.
- Address changes explore to all your Bank of America accounts unless you request to update only specific accounts.
- Physical mail may take several business days to reach your new address even after the change is processed.
Update your address through the Bank of America website
Log into your Bank of America account at bankofamerica.com using your username and password. Once you're signed in, look for the settings or profile menu — this is usually in the top right corner of the page or under a gear icon.
Select "Profile" or "Account Settings," then find the option for "Address" or "Contact Information." Enter your new street address, city, state, and ZIP code. Bank of America will ask you to confirm the address before saving. Once you click confirm, the change is live on your account when ready.
If you have multiple accounts with Bank of America, the system will show you each one and ask whether you want to update the address on all of them or select specific accounts. Choose accordingly, then complete the update.
Change your address using the mobile app
Open the Bank of America mobile app and sign in. Tap the menu icon (three horizontal lines) at the bottom right of the screen, then select "Settings."
Look for "Profile" or "Personal Information," then tap "Address." Delete the old address and type in your new one. The app will confirm the address format before you submit. Once you tap "Save" or "Confirm," the change is processed when ready and applies to all your linked accounts unless you specify otherwise.
Update your address by phone
Call Bank of America customer service at 1-800-432-1000. Have your account number and Social Security number ready. A representative will verify your identity by asking security questions, then ask for your new address.
The representative will read the address back to you to confirm it's correct, then process the change while you're on the call. The address update is effective when ready. Ask the representative to note in your account if you're expecting important mail at the old address so they can flag any delays.
Update your address in person at a Bank of America branch
Visit any Bank of America branch with a valid photo ID — a driver's license, passport, or state ID card. Tell the teller or branch representative that you need to update your address on file.
They'll pull up your account using your ID and account number, then ask you to confirm your new address. Once you verify it, they'll process the change when ready. This method is useful if you want a printed confirmation or if you have questions about how the change affects specific accounts.
What happens to mail and statements after you change your address
Bank of America sends digital statements to your email by default, so those are unaffected by an address change. If you receive paper statements by mail, allow three to five business days for mail to start arriving at your new address after you update it online or by phone.
If you're moving and want to make sure you don't miss important documents, update your address as soon as possible. You can also file a change of address with the U.S. Postal Service at usps.com, which will forward mail from your old address to your new one for up to 12 months.
Credit card statements, tax documents, and account notifications will all go to your new address once the change is processed. If you have a business account, the address change may affect how Bank of America sends 1099 forms and other tax documents, so confirm with a representative if you're unsure.
Updating your address on a business or joint account
If you have a business account, you'll need to provide your tax ID or EIN along with your Social Security number when updating the address. The process is the same — online, by phone, or in person — but the representative may ask additional questions to verify your authority to make changes.
On a joint account, either account holder can update the address, and the change applies to both owners. If you want to update the address for only one account holder's statements or mail, you'll need to contact a representative by phone or in person to set up separate mailing addresses, which Bank of America can do in some cases.
Frequently Asked Questions
How long does it take for my address change to go into effect?
The address change is effective when ready in your online account and for digital statements. Physical mail may take three to five business days to start arriving at your new address. If you're expecting time-sensitive documents, update your address at least a week before you move.
Can I change my address for only one of my Bank of America accounts?
Yes. When you update your address online or by phone, the system asks whether you want to change it on all accounts or select specific ones. Choose the accounts you want to update, and the others will keep the old address on file.
What if I don't have access to my online account?
Call 1-800-432-1000 or visit a branch in person with your photo ID. Both methods let you update your address without logging in online. A representative will verify your identity and process the change while you wait.
Do I need to notify Bank of America if I'm moving internationally?
Yes. If you're moving outside the United States, call 1-800-432-1000 or visit a branch to update your address. Bank of America may need to verify your new country and may have different requirements for international addresses. Some services may be limited depending on where you're moving.
Will changing my address affect my credit score or account status?
No. Updating your address is a routine account change and does not affect your credit score, account standing, or any services linked to your account. The change is purely administrative.