Change your Chase address online, by phone, or in person

You can update your mailing address with Chase through their mobile app, website, or by calling customer service. The online method takes about five minutes and updates your address across all your Chase accounts at once. If you prefer to speak with someone, calling 1-800-935-9935 works during business hours, or you can walk into any Chase branch with your ID.

Your address change takes effect when ready in Chase's system, but mail sent before the update processes may still arrive at your old address. If you're moving soon, update your address before you leave so statements and cards go to the right place. Chase will not automatically forward mail to a new address, so you'll need to file a change of address with the U.S. Postal Service separately if you want to catch anything that slips through.

Key Takeaways

  • Log into your Chase account online or through the mobile app, go to Settings, and select "Update Address" to change it in minutes without calling.
  • Your address updates across all Chase accounts—checking, savings, credit cards, loans—at the same time when you change it online.
  • If you call Chase at 1-800-935-9935, have your account number and ID ready, and the representative will confirm the change before hanging up.
  • Mail sent before your address change processes may still arrive at your old address, so file a postal change of address form as a backup.
  • Chase branches can update your address in person if you bring a valid ID, though this method is slower than online or phone.

Update your address through the Chase mobile app

Open the Chase mobile app and sign in with your username and password. Tap the menu icon (three horizontal lines) in the bottom right corner, then scroll down and select "Settings." Look for "Update Address" or "Personal Information"—the exact wording varies slightly depending on your phone's operating system.

Enter your new street address, city, state, and ZIP code. Chase will ask you to confirm the address before saving. Once you tap "Confirm" or "Save," the change is live. You'll see a confirmation message on screen, and Chase will send you an email to the address on file confirming the update. The entire process takes two to three minutes.

Update your address on Chase.com

Go to Chase.com and sign in with your username and password. Click on your profile icon or name in the top right corner, then select "Settings" or "Profile Settings." Find the section labeled "Address" or "Contact Information."

Click "Edit" next to your current address. Type in your new street address, city, state, and ZIP code, then click "Save" or "Confirm." Chase will display a confirmation message and send you an email. If you have multiple accounts (checking, savings, credit cards), the address change applies to all of them at once. The change is when ready, though it may take a few hours for the update to fully sync across all Chase systems.

Update your address by phone

Call Chase customer service at 1-800-935-9935. Have your account number, Social Security number, and a valid ID ready before you call. The representative will verify your identity by asking for the last four digits of your Social Security number and possibly other security questions.

Tell the representative your new address and confirm it with them before they process the change. They will read back the address to make sure it's correct. Ask them to confirm that the change has been applied to all your Chase accounts. The call usually takes five to ten minutes. You'll receive an email confirmation after the call ends.

Update your address in a Chase branch

Walk into any Chase branch with a valid government-issued ID (driver's license, passport, or state ID). Tell the teller or banker that you need to update your address on file. They will pull up your account and ask you to provide your new address.

The banker will enter the new address into their system and print a receipt showing the change. This method is the slowest—it can take 24 to 48 hours for the change to appear across all your accounts—but it works if you're already at a branch or prefer to handle it in person. Bring your ID and account number to speed up the process.

What happens after you change your address

Chase updates your address in their system when ready, but physical mail already in the pipeline may still arrive at your old address. New statements, credit card offers, and account documents will go to your new address. If you're concerned about mail in transit, contact your old landlord or the new resident and ask them to forward anything with your name on it.

File a change of address with the U.S. Postal Service at USPS.com or at your local post office. This is a separate step from updating Chase—the post office will forward mail from your old address to your new one for up to 12 months. This catches anything Chase sends before the address change fully processes, plus mail from other companies.

Common mistakes to avoid

Do not assume your address is updated everywhere just because you changed it in one place. If you update your address only on your checking account, it may not automatically update on your credit card or savings account. Always verify that the change has been applied to all your accounts by logging in and checking each one, or ask the representative to confirm all accounts are updated.

Do not forget to file a postal change of address. Chase will not forward your mail, and some statements or offers may still arrive at your old address for weeks after you move. The postal service change of address is free and takes two minutes online.

Do not provide your address change to Chase through email or by replying to marketing messages. Always use the official app, website, or phone number to may support your information goes to the right place and is processed securely.

Frequently Asked Questions

How long does it take for my Chase address change to show up everywhere?

The change is when ready in Chase's system, but it can take 24 to 48 hours to sync across all accounts and services. If you change your address online or by phone, new statements and cards will go to your new address within a few business days. In-branch changes may take longer.

Will Chase automatically forward my mail to my new address?

No. Chase does not forward mail. You must file a change of address with the U.S. Postal Service separately at USPS.com or your local post office. This ensures mail sent before your address change processes will reach you at your new location.

Can I change my address for just one Chase account?

When you update your address through the app or website, it changes across all your Chase accounts at once. If you need a different address for a specific account, call 1-800-935-9935 and explain the situation to a representative—they may be able to set up a secondary address for that account.

What if I entered my address wrong and need to fix it again?

You can update your address as many times as you need. Go back into the app, website, or call customer service and enter the correct address. There is no limit to how many times you can make changes, and each update takes effect when ready.

Do I need to update my address if I'm just moving within the same city?

Yes. Even if you stay in the same city, update your address with Chase so statements and new cards go to your correct location. This prevents mail from being returned or delayed.