The fastest way to change your address with Bank of America
You can change your mailing address with Bank of America through their website, mobile app, or by calling customer service. The online method takes about five minutes and updates your address when ready for most account types. If you use their website or app, log in, go to Settings or Profile, find the address section, enter your new address, and confirm. The change usually takes effect right away, though some account types may take up to one business day.
If you prefer to call, Bank of America's customer service line is 1-800-432-1000. Have your account number and a form of identification ready. A representative will verify your identity and update your address over the phone. This method works if you do not have online access or prefer speaking to someone directly.
You can also visit a Bank of America branch in person with a government-issued ID and ask a teller to update your address on file. This is useful if you are already at a branch or want to handle it face-to-face, though it is not faster than the online method.
Key Takeaways
- The online method through your Bank of America account or mobile app is the fastest and takes effect when ready for most accounts.
- Calling 1-800-432-1000 works if you do not have online access, and a representative can update your address while you wait.
- Visiting a branch in person with a government ID is an option, though it requires a trip and takes longer than online or phone methods.
- Address changes for checking and savings accounts take effect right away, but some account types may need up to one business day.
- Your new address will be used for statements, tax documents, and account correspondence once the change is confirmed.
Changing your address online or in the mobile app
Log into your Bank of America account at bankofamerica.com or open the mobile app on your phone. Once you are signed in, look for Settings, Profile, or Account Information — the exact label depends on which device you are using, but it is usually near your name or in a menu icon.
Find the section labeled Address, Mailing Address, or Contact Information. Click or tap to edit, then enter your new street address, city, state, and ZIP code. Make sure the address is spelled correctly and complete, because Bank of America uses this for mailing statements and tax documents. After you enter it, review the information and click Confirm or Save.
The system will show you a confirmation message. Your address is now updated in Bank of America's system. You should see the new address reflected in your account settings when ready. If you have multiple accounts with Bank of America, the address change applies to all of them at once.
Changing your address by phone
Call Bank of America customer service at 1-800-432-1000. You will hear an automated menu; follow the prompts for account services or say "representative" to speak to a person directly. Have your account number ready, along with your Social Security number or the last four digits of it.
When a representative answers, tell them you need to update your mailing address. They will ask you to confirm your identity by providing information like your date of birth or a recent transaction amount. Once verified, they will ask for your new address and read it back to you to confirm there are no typos.
The representative will tell you when the change takes effect. For most accounts, it is when ready, but they may mention a one-business-day delay for certain account types. Ask them to note in your account that you have updated your address, so there is a record of the change.
Changing your address in person at a branch
Find your nearest Bank of America branch using the branch locator at bankofamerica.com or in the mobile app. Bring a government-issued photo ID, such as a driver's license or passport, and your account number if you have it handy.
Walk up to a teller or ask for a customer service representative and tell them you need to update your mailing address. They will ask you to show your ID and may ask a security question to confirm your identity. Provide your new address, and they will enter it into the system while you wait.
The teller will confirm the change and give you a receipt or written confirmation. Your address is updated when ready. This method is useful if you are already at a branch or prefer handling it in person, but it takes longer than calling or using the website.
What happens to your old address after you change it
Bank of America stops using your old address for new mail as soon as the change is confirmed. Future statements, tax documents, and account notices will go to your new address. If you have set up paperless statements, the address change does not affect that — your documents will still arrive electronically.
If you are worried about mail already in transit to your old address, contact your postal service and file a change of address form with the United States Postal Service. USPS will forward mail to your new address for up to 12 months. This catches mail from Bank of America and other senders that may have already been sent before your address change took effect.
Bank of America keeps a record of your old address in your account history for security and verification purposes, but they do not mail anything there once the change is complete.
Updating your address for specific account types
Checking and savings accounts update when ready when you change your address online, by phone, or in person. Credit card accounts linked to your Bank of America profile also update at the same time. If you have a Bank of America mortgage, home equity line of credit, or auto loan, the address change applies to those as well.
If you have a Bank of America investment account or brokerage account through Merrill Edge, the address change may take up to one business day to process. Call 1-800-432-1000 and ask the representative to confirm the timeline for your specific account type if you are unsure.
If you have a business account with Bank of America, you may need to update the address through the business banking portal or by calling business customer service at 1-800-933-6262. The process is similar, but business accounts sometimes have additional verification steps.
Changing your address if you cannot access your online account
If you have forgotten your password or cannot log into your Bank of America account, you can still change your address by phone or in person. Calling customer service at 1-800-432-1000 is the fastest option — a representative can update your address without requiring you to log in online.
You can also visit a branch with your government ID and ask a teller to update your address. Bring any account statements or documents that show your account number, because the teller will need to verify which account you want to update.
If you have locked your account due to too many failed login attempts, call customer service to unlock it. They can unlock your account and update your address in the same call, or you can unlock it and then change the address yourself online.
Frequently Asked Questions
How long does it take for my address change to show up on my statements?
Your new address appears on your next statement, which is usually sent within one to two weeks of the change. If you have paperless statements, the address change does not affect your electronic documents. If you need to confirm the change was made, log into your account and check your profile settings.
Can I change my address if I do not have a government ID?
If you are changing your address in person, Bank of America requires a government-issued photo ID. If you do not have one, call customer service at 1-800-432-1000 and they can verify your identity using other information, such as your Social Security number and recent account activity.
What if I have multiple Bank of America accounts?
When you change your address through the website, app, or phone, the change applies to all your Bank of America accounts at once. You do not need to update each account separately. If you have accounts at different banks, you will need to update those separately.
Do I need to update my address with the post office too?
Yes, filing a change of address with the United States Postal Service is a good idea. USPS will forward mail to your new address for up to 12 months, which catches mail from Bank of America and other senders that may have been sent before your bank address change took effect.
Can I change my address if my account is frozen or restricted?
You can still change your address even if your account has restrictions. Call customer service at 1-800-432-1000 and explain that you need to update your address. A representative can help you, though they may ask additional security questions if your account is flagged.